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David's Bridal Corporate Office
- Retail
- King of Prussia, PA
About this business
Location details
630 Allendale Road, Suite 250, King of Prussia, PA, 19406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 9:00 p.m. | |
| Tue | 10:30 a.m. to 9:00 p.m. | |
| Wed | 10:30 a.m. to 9:00 p.m. | |
| Thu | 10:30 a.m. to 9:00 p.m. | |
| Fri | 10:30 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 7:30 p.m. |
went in just to take a look and figure out brides maide dresses and style. the store was empty. No service. I had to ask and the representative was in a rush to leave. We got my daughter's dress at the David's bridal in Port Orange; Altamonte is closer for me. I will need to find another store or another bridal vendor. Sigh
Business response:
Hello Tequesta, we are so sorry we didn't give you the exceptional experience you deserve. We would love to have you back so we can give you the service we pride ourselves on. Please email us at dbcares@dbi.com (Attn:BrittianyD) so we can discuss further. Best, BrittianyD.
I don,t recommend David's Bridal at all. I purchased a mother of the bride dress, When I got home I realized the style was not good for me I went back to the store less than 24 hours later and they would not let me exchange it for something else. Please understand when you purchase a dress they do not tell you it is a final sale. Very bad way to conduct business.
Business response:
Hello Gail. We are sorry to hear that this occurred and would like to see if we can assist you further. Please email us at DBcares@dbi.com (Attn.Ellice/NorthAttleboro) with more information. Thank you, Ellice J.
RecommendedI originally had a appt set with them on this past Friday. Well I called to reschedule to the following Saturday due to I was already going to Tyler for the bridal expo and me staying in Longview I didn’t want to drive to Tyler 2 days in a row! Well Saturday morning I overslept and didn’t make it there until a hour and a half AFTER my appt time! The ladies there still worked with me and gave me attention that they thought they wouldn’t be able to do due to other appts they had. Oh AND I previously said yes to the dress at a ... read more
Business response:
Thank you so much for your kind words, Jasmine. We really appreciate you taking the time out to share your experience with us. Cheers, David's Bridal
I was invited to be a bridesmaid a while back in a wedding I’m no longer attending. Before I knew I wouldn’t be attending the wedding, I had already ordered my dress, paid for with my own money (everyone in the bridal party paid for their own dresses). When it was decided I was not going to be in the wedding, I called the store asking if I would be able to cancel my order or return the dress when it came in. I was told the order couldn’t be cancelled or returned but I would be able to exchange in store when the dress arrived... read more
When you have a wedding gown appointment this should be a priority to the company and a pleasant experience for the bride to be. We had our consultant who was great then she was pulled away to help another potential client and another woman was going to help us- said she’d be right back- 20 minutes later I’m in the dressing room with my daughter putting her in a gown! We should have just left then! Horrible ordeal!
Business response:
Hello Kelly. We would like to take this time to apologize on behalf of David’s Bridal that your visit was not a positive one. Sometimes have to work with more than one party at a time. That being said, we always try make sure that we have management and team members in place to ensure that every guest still gets the attention that they deserve. We are sorry that on your visit we did not live up to that standard and will share this feedback with management. We would love to have you back for a more personalized experience. Th... read more
Worst customer service. You would think when you’re working for commission, you’d be a lot kinder to customers. Lol, can’t relate.
Business response:
Hello Kendra, we are so sorry we didn't give you the exceptional experience you deserve. We would love to have you back so we can give you the service we pride ourselves on. Please email us at dbcares@dbi.com (Attn:BrittianyD) if you would like to return. Best, BrittianyD.
Buyer Beware! Ordered a $200 bridesmaid dress in late June. Was told I was getting a brand new dress from the warehouse. Went to pick it up yesterday...thank god I checked it before leaving......and the dress was makeup stained and clearly pre-worn. Manager told me the only thing they could do was order another that will come 3 weeks before the event. My dress needs to be altered, and their alterations window is 5 weeks! The dress is now $150 on the DB website and can be shipped to my home in 2 weeks. HOWEVER, this is not an... read more
Business response:
Hello Katie, we are so sorry to hear that our team has disappointed you, and we appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Jessica H). Best wishes, Jessica H.
Terrible customer service
Business response:
Hello Cassie, we are so sorry to hear that you are disappointed with your visit with us. Here at David's, we pride ourselves on providing exceptional customer service. It doesn't seem as if we met that standard with you. We will reach out to the store to share your frustrations. We would love to have you back to provide you with a much better experience. Thank you, Steven E
I so glad that I was not with my daughter this last Friday when she visited David Bridal on Preston. She bought her dress her wedding in December from another site. She went in to get accessories like a petty coat, dress bag and other things. The dress she bought needs to be altered but is also emerald green. Her exact quote to me was she was "shamed" and drove back to Euless in tears. Called me the next morning to see if it was a horrible dress (it is absolutely beautiful but not traditional. My daughter is a plus... read more
Business response:
Hello Lisa, we are so sorry for the care and service your daughter received during her in store experience. We value her as a customer and we are truly sorry that was not displayed during her visit to our store. We understand this is an exciting and special time for brides and families and do not take this feedback lightly. Thank you for taking the time to provide your feedback, we appreciate you taking the time so we may grow, train, and become a better place for future brides and customers. Best Wishes, DBI.
Frequently asked questions about David's Bridal Corporate Office
How is David's Bridal Corporate Office rated?
David's Bridal Corporate Office has a 4.7 star rating with 1,039,077 reviews.
When is David's Bridal Corporate Office open?
David's Bridal Corporate Office is open now. It will close at 9:00 p.m.