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David's Bridal Corporate Office
- Retail
- King of Prussia, PA
About this business
Location details
630 Allendale Road, Suite 250, King of Prussia, PA, 19406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 9:00 p.m. | |
| Tue | 10:30 a.m. to 9:00 p.m. | |
| Wed | 10:30 a.m. to 9:00 p.m. | |
| Thu | 10:30 a.m. to 9:00 p.m. | |
| Fri | 10:30 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 7:30 p.m. |
Extremely disappointed and unsatisfied with my visit today. I went in for my alteration appointment with a notion that my dress would have to be sized up/opened up but was not expecting what happened next. When I originally ordered my dress the lady helping me demanded i order a size 10 even though I was skeptical but she reassured me it was fine and we proceeded to order a size 10. when the dress arrived it was too small and didn’t fit me. But again they told me it could be sized up/opened up. Flash forward a whole year lat... read more
Business response:
Hello Edna, we are so sorry to hear that our team has disappointed you, and we appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Jessica H). Best wishes, Jessica H.
Did you know that the return policy is different online and in-store? You can’t return in store but if you purchase online you can. If I would’ve know. I would’ve purchased online instead. I didn’t think they had a good selection. Everything is oversized. Clips can be used but difficult to really visual.
Business response:
Hello Kat, we are saddened to see that you were not happy with our company polices. We want to thank you for taking the time to provide us with this feedback. It allows us re-evaluate current procedures so that we can make the proper adjustments to ensure better customer service for the future. At David's Bridal we are always looking for ways to better our customer experience and will be sure to forward your feedback to the appropriate teams. Thank you, DBI.
From out of town & came in to the store.....sales associate said no available appointments for 2 hours, we looked around the empty store and said well can we just look and she said sure but you cant try on....so we left. I swear there couldn’t have been 2 customers in the whole store! What a good thing that Brides & Belles and Sue Allen Bridal we’re both so accommodating! I would recommend going to either of those places over Davids!!!
Business response:
Hello Jennifer. We cannot apologize enough for the service you received during your recent visit with David's Bridal. Our goal as a company is to provide exemplary service to all of our guests and it hurts us when we hear that we did not accomplish that. Thank you for sharing your feedback. We will be sure to address this concerns with our store management team. Thank you, DBI.
Absolutely most stressful unprofessional rude customer service experience in my life . I work customer service so I have no shame is saying so . Everything from the beginning was awful rude staff, not helpful with questions and concerns , they rush you . I had some hope for alterations but hahaha joke was on me . They called the day before my wedding to tell me my dress wasn’t ready and they had not started alterations , they started them at 12 o clock the day before my wedding I was scheduled to pick the dress up at 1:30 pm... read more
Horrible customer service and accountability. Store did not have dress style sizes for me to try on. I had to try on a similar dress. I ordered and paid for my dress in full. The store failed to notify me when my dress arrived. When I called to acquire, the representative said that the store was not responsible and that it was the fault of David's Bridal computer. I went in the store the following day to try on my dress. A representative gave me my dress and pt me in a dressing room and never came back. I had to walk to the ... read more
My consultant was double booked with a walk-in at the same time as my appointment. She seemed stressed and distracted. I felt ignored and like she didn't care about my needs at all. This was a HUGE disappointment as I took time out of my Sunday to travel 45 minutes to your store. We did not stay for the entire bridal appointment as the consultant disappeared and we just left since she wasn't helping us anyway.
Business response:
Hello Michelle. We would like to apologize that on your visit you did not receive more attention from your consultant. While our stylists are asked to assist more than one guest at a time, we would never want our guests to not receive the assistance that they deserve. We appreciate your feedback on this matter and will share it with our management team. Thank you, Ellice J.
Definitely left a bad taste in my mouth... we came in to look at dresses to wear to a wedding and my two year old daughter had a meltdown, so my mom took her outside... the girls at the front proceeded to stand there and talk about the way my daughter was acting and watching her outside and telling eachother what she was doing not knowing her mom is standing right there... rude and disrespectful. you never know who you're talking about or in this case who's CHILD you're talking about. won't be back.
Business response:
Hello Brittany, we deeply apologize that you and your daughters recent experience with our team was disappointing. We strive to provide the best possible customer service and we are very sorry to hear that was not what you were given. We understand this is an exciting and special time for brides and families and do not take this feedback lightly. Thank you for taking the time to provide your feedback, we appreciate you taking the time so we may grow, train, and become a better place for future brides and customers. Best Wish... read more
The David's bridal in Whitehall had the rudest women I met they are constantly rushing anyone who isn't a bride out I got my wedding gown at the David's bridal in Kennett Square MUCH better experience
Business response:
Hello Cynthia. We are so upset to see that you had such a negative experience with us and would like to apologize. We would like to hear more about your visit and invite you to email us at DBcares@dbi.com (Attn.Ellice/Allentown). Thank you, Ellice J.
I realize I didn’t have an appointment but literally no employees spoke to me or my family. Nobody greeted us. Nobody offered to help even though employees were walking around putting dresses away. Check out lady didn’t say hi or greet us.
Business response:
Hello Alaina, we are sorry that you did not receive more assistance. We want our consultants to be providing insightful product knowledge and great service to our guests from beginning to end. We will work with our team to improve moving forward. Thank you, DBI.
Frequently asked questions about David's Bridal Corporate Office
How is David's Bridal Corporate Office rated?
David's Bridal Corporate Office has a 4.7 star rating with 1,039,077 reviews.
When is David's Bridal Corporate Office open?
David's Bridal Corporate Office is open now. It will close at 9:00 p.m.