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David's Bridal Corporate Office
- Retail
- King of Prussia, PA
About this business
Location details
630 Allendale Road, Suite 250, King of Prussia, PA, 19406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 9:00 p.m. | |
| Tue | 10:30 a.m. to 9:00 p.m. | |
| Wed | 10:30 a.m. to 9:00 p.m. | |
| Thu | 10:30 a.m. to 9:00 p.m. | |
| Fri | 10:30 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 7:30 p.m. |
horrible experience! First I went in to try on wedding dresses. Found ones I liked and made a appointment to come back in. Came back in and the girl didn't write down my favorites or size ect. We had pictures on my phone thank God. Find some dresses again to try on and find the one. Ordered the dress and came back to try it on for the bussel. It's the wrong color dress. was so disappointed! The manager basically called me a liar for saying I ordered that color dress. Thank God we had pictures to show her the dress was white ... read more
Business response:
Hello Amber, we sincerely apologize that you are unhappy with our services during your time with us. We strive to provide each and every one of our guests with the best possible customer service and we are so sorry to hear that was not what you were given. For more assistance, please email us at DBCares@dbi.com(Attn:Jessica H) Thank you, DBI.
So here's the thing, when you make an appointment you're treated really nicely, I wouldn't say phenomenal, but definitely nicely. However, even though appointments aren't required, MOST of the staff, especially the older white lady with glasses that I believe might be a supervisor, don't acknowledge your existence. I went in trying to just look at dresses for my mother and we waited for over an hour just for some guidance, or even someone to say "here's a room to try on what you've found." It wasn't until the older woman hea... read more
Business response:
Hello Emma-Leigh, we are very sorry to hear that you and your mothers trip to David’s Bridal was less than satisfactory. It is our mission to give our customers the “once in a lifetime” experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. If you would be willing to give us another chance or would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn BrittianyD.). Best wishes,BrittianyD.
The customer service I got when taking my dress back to Davids Bridal to be preserved was disgusting. First of all, the chick they had working the desk was a jerk. Every question I had about when my dress would go out and when it would be back ect, was ¨I don´t know, I don´t know.¨ Moving on, I give her my dress and she literally balls it up like a wet towel and shoves it in the plastic bag. Excuse me??? I spent $1000 on that dress and it means something to me and THAT´s how you treat it?? So then she give me my paperwork ... read more
Business response:
Hello Rose. We are very upset to hear about your recent experience. We strive to provide our guests with top quality service from beginning to end. We are disappointed that we did not accomplish this and would like to express our apologizes. We appreciate you bringing this to our attention, and will be sure to discuss this with management. Thank you, Ellice J.
Recommendedthe sales people were wonderful but the seamstress was totally rude, mean and should not be working with rhe public, especially when brides are stressed out and the seamstress says rude inappropriate things that make the bride cry.
Business response:
Hello Dawna. We are very upset to hear about this and would like to apologize. We would never want any of our brides to leave feeling this way and invite you to email us at DBcares@dbi.com (Attn.Ellice/Manchester) with more details. Thank you, Ellice J.
Great service but do NOT get your alterations done here! A few days ago I went to do my final fitting-its a month before my wedding. I couldn't even get the dress on because the straps and bust were done horribly wrong. After a 6 hour ordeal and buying a $100 of lace out of pocket myself to provide new material for the straps because they had ruined the top of my dress, they still wanted to charge $150 for "customizing." We still had to pay half of that and were not reimbursed from the material. So I've paid $180 out of pock... read more
Beyond disappointed with our trip there! Three bridesmaids had already ordered, so the five of us went yesterday (6/30) to get our bridesmaids dresses. We had Christie, and she was rude. She was making comments to one of the bridesmaids about how she was insecure because she didn’t wanna show everyone the dress. And then she proceeded to tell the bridesmaid about how she had weight loss surgery. The bridesmaid in return who was ALREADY insecure about herself, felt like Christie was calling her fat! SO RUDE. We did not ask t... read more
They weren't busy at all and still hardly helped me. Basically threw dresses at me without a thought for what I said I liked and didnt help me whatsoever. I went to the Davids Bridal in Nashua a few weeks later (today) and they were swamped and still made me feel important. Brought me belts and veils and clipped on the dress that didnt quite fit so I could still see what they looked like. Go to Nashua!
Business response:
Hello Emily. We are truly disappointed to hear that your first time with us was not better. We want every customer to receive the attention and focus that they deserve. We apologize and will be sharing this feedback with management. Thank you, Ellice J.
This place is awful. The people are rude. refused to allow my daughter to try on dresses that she liked but rudely insisted that she try only the dresses that the lady recommended. refused to allow my 12 years old to try on any junior dress but only adult sizes. guess to make the extra commission since the same dresses in a juniors size was 50.00 cheaper. so now I have to pay an additional 50 - 100.00 on having an adult dress altered to fit a 12 year old. Find somewhere else to shop for dresses.
Business response:
Hello Tim, we are sorry to hear that your time with us was disappointing. We want our consultants to be providing insightful product knowledge and great service to our guests from beginning to end. We will work with our team to improve moving forward. Best Wishes, BrittianyD.
RecommendedMy wedding dress was reasonably priced but they wanted to charge a ridiculous amount for alterations so I had to take it somewhere else! The dress was only $700 and the alterations were $435! I found someone else to do it for half the price!
Business response:
Hello Katie. We are sorry to hear that our alterations costs were not what you were expecting. We at David's Bridal try to stay competitively priced so that we can best suit the needs to our guests. We appreciate your feedback on our pricing and will share it with the appropriate departments. Best wishes, Ellice J.
Frequently asked questions about David's Bridal Corporate Office
How is David's Bridal Corporate Office rated?
David's Bridal Corporate Office has a 4.7 star rating with 1,039,077 reviews.
When is David's Bridal Corporate Office open?
David's Bridal Corporate Office is open now. It will close at 9:00 p.m.