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David's Bridal Corporate Office
- Retail
- King of Prussia, PA
About this business
Location details
630 Allendale Road, Suite 250, King of Prussia, PA, 19406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 9:00 p.m. | |
| Tue | 10:30 a.m. to 9:00 p.m. | |
| Wed | 10:30 a.m. to 9:00 p.m. | |
| Thu | 10:30 a.m. to 9:00 p.m. | |
| Fri | 10:30 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 7:30 p.m. |
Ordered dress and it didn’t fit- when I ordered it they did not have my style dress in a size close to mine to try on so we tried on a dress identical to mine except it did not have lace sleeves. Overheard the manager say “what’s the issue” and the woman helping me said “the issue is she had a baby”. Will never shop at this David’s Bridal EVER again. Very disrespectful and rude employees. I’m glad that having a baby is an “issue”.
Business response:
Hello Kayla. We are deeply sorry for deeply sorry for negative experience you had during your visit. At David's Bridal we strive to create a wonderful experience for all of our guests and we did not live up to that standard for you. We are truly sorry we offended you during your visit and have since addressed your concerns regarding staff with our management team. Thank you, April B
I had a scheduled appointment for 7pm for my first fitting. I get there they tell me go to the back and I did. The seamstress was still doing an alteration and told me it would be another 30 minute wait. As I am waiting the half hour, they end up taking another women back there for her 730 appointment. They manager on duty karina was not helpful at all and when I asked for corporate number she said that she could not give out and she basically could careless about my appointment
Business response:
Hello Bricken, we are very sorry to hear that your trip to David’s Bridal was less than satisfactory. It is our mission to give our customers the “once in a lifetime” experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Jessica H). Best wishes, Jessica H.
Found my dream dress but alterations personal messed it up and it doesn't fix right. Asked if they could fix what they did and was told dress is fine nothing else they could do. Went to a different alterations company and they are fixing all the mistakes David's bridal alterations people did and making the dress fit me like it is suppose too. I would never recommend anyone to go here to get a dress and especially use their alterations personal. It's supposed to be special day with my dress but has turn out to be a depressing... read more
Jenny is amazing, I couldn’t have been more thrilled with our experience with her. Besides working with her, the many of other ladies made the experience absolutely dreadful and I don’t recommend them. Alterations department kept telling me and all of my bridesmaids we didn’t buy our dresses there, we were told to order completely wrong sizes for my bridesmaids and quoted wayyyy under the amount for alterations, and my dress (the bride) had to be reordered 3 times. I wish the experience would have been better but it was one ... read more
Whether a customer purchases a inexpensive dress or a very costly one should not define the customer service you receive.
Business response:
Hello Kim. We cannot apologize enough for the service you received during your recent visit with David's Bridal. Our goal as a company is to provide exemplary service to all of our guests at any budget and it hurts us when we hear that we did not accomplish that. Thank you for sharing your feedback. We will be sure to address this with our team. Thank you, April B.
Do not go to David's Bridal in Toledo! First of all, my daughter had a bridal dress appointment. This shop double books their consultants so they are helping two brides at one time. We barely got any attention at all! We were informed that we could NOT go over our appointment time so when she was not able to find a dress in the allotted time, we made another appointment for later in the day. Finally, the consultant was able to devote her time to us so she found her dress. Then, we go up to pay and bang - they add on on... read more
Where do I begin? Please do not go to David's Bridal in Toledo! First of all, my niece had a bridal dress appointment. This shop double books their consultants so they are helping two brides at one time. We barely got any attention at all! We were informed that we could NOT go over our appointment time so when she was not able to find a dress in the allotted time, we made another appointment for later in the day. Finally, the consultant was able to devote her time to us so she found her dress. Then, we go up to pay an... read more
Business response:
Hello Daniel, we are so sorry to hear that you are disappointed with your visit with us. We cannot apologize enough to hear of your recent experience at our Toledo location. We will be sure to share your feedback with our team. We no longer offer the $20 off of bridesmaids gowns. We run numerous discounts throughout the month on bridesmaids gowns. This helps our guest take full advantage of the sales. We would like to thank you for taking the time to provide us with your feedback. Your comments will help to grow as a company... read more
I went there to look at dresses and the woman who helped me all but interrogated me about the other dress shops i looked at and if i had found one I liked yet and basically asked if there was any point in me trying any on there, she also glared and rolled her eyes at my aunt for grabbing a dress she wanted me to try on. Not a very large selection for the style dress I liked, and I didn’t feel comfortable what so ever.
Business response:
Hello Robyn, we are very sorry to hear that your trip to David’s Bridal was less than satisfactory. It is our mission to give our customers the “once in a lifetime” experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. If you would be willing to give us another chance or would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn BrittianyD.). Best wishes,BrittianyD.
I would give them 0 stars. They lied to me about my measurements. And made me get it two sizes too big. And they tell you that if it doesn’t fit you, you can exchange it once. But when they ring you up, you sign the receipt it says final sale! So they lie to you to get more money out of you for the seamstress to alter it.
Business response:
Hello Cassandra, we sincerely apologize that you are unhappy with our services during your time with us. We strive to provide each and every one of our guests with the best possible customer service and we are so sorry to hear that was not what you were given. For more assistance, please email us at DBCares@dbi.com(Attn:Ellice J) Thank you, DBI
Frequently asked questions about David's Bridal Corporate Office
How is David's Bridal Corporate Office rated?
David's Bridal Corporate Office has a 4.7 star rating with 1,039,046 reviews.
When is David's Bridal Corporate Office open?
David's Bridal Corporate Office is open now. It will close at 9:00 p.m.