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David's Bridal Corporate Office
- Retail
- King of Prussia, PA
About this business
Location details
630 Allendale Road, Suite 250, King of Prussia, PA, 19406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 9:00 p.m. | |
| Tue | 10:30 a.m. to 9:00 p.m. | |
| Wed | 10:30 a.m. to 9:00 p.m. | |
| Thu | 10:30 a.m. to 9:00 p.m. | |
| Fri | 10:30 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 7:30 p.m. |
We need more bridal shops up here in Anchorage because David’s Bridal sucks! Who tells someone they can’t look at dresses because the wedding is 14 months away. A little back story: I originally paid the deposit for a dress because the manager reassured me that she would continue to resize my dress because I had weight loss surgery. After paying the deposit, she stated she never remembered having that conversation with me. I went to Anderson’s Bridal & didn’t like anything there either, but they said they’d continue to res... read more
Business response:
Hello Rachel, we are deeply sorry that your recent experience with us was less than satisfactory. We at David's Bridal are committed to providing our customers with exceptional customer service. I hope that you will allow us the chance to rebuild your trust in our brand and schedule another appointment with us. If you would like to schedule an appointment or if you would like to further discuss this matter, please e-mail us at: dbcares@dbi.com with ATTN BrittianyD.in the subject line. I will be sure to share your experien... read more
Absolutely DO NOT buy from them, both me (bride) and bridesmaid bought our dresses here and the arrival date of dressss were delayed after being promised to arrive at a certain time, schedule appointment for alteration pick up was also delayed by ONE MONTH. Do they expect me to show up naked at my wedding? No wonder they are failing and about to file for bankruptcy, you have better chance using your tablecloth and make it into a dress.
Business response:
Hello Cherie, we deeply apologize for any inconveniences. We understand your frustrations and would be happy to look into this matter further for you. For more assistance, please email us at DBCares@dbi.com(Attn: Ellice J) Thank you, DBI
I visited your store previously to look at wedding dresses and had a terrible experience. I wrote a review then and decided to buy my dress somewhere else because of the terrible experience I had. I decided to give you another chance for the bridesmaids dresses and once again such a disappointment in your customer service. I made an appointment to get help picking out dresses for my 1 bridesmaid. We were pointed to the dresses while the person who checked us in got us someone to “help” us. I don’t even remember the womans na... read more
Business response:
Hello Erica, We are terribly sorry to hear that you feel this way, and would love the chance to ensure you and your party are celebrated as you deserve. We want you to know that your feedback is taken very seriously and we will be working to ensure improvements are made. If you would like to contact us at dbcares@dbi.com, (Please add Subject- Attn: Ellice J. - Store Location) we would be happy to speak further. Thank you, DBI
WELL WHERE DO I BEGIN - other then to say this was the worst trip to David’s Bridal I’ve ever experienced!!!!! Let me set the scene...... I called ahead the day before and told them/scheduled when I would be arriving today (10:30am right when they opened) to try on my bridesmaid dress and get measured for alterations. Because I knew when I tried on the trial dressed that it was going to for sure be too long and needed to be at least hemmed. The gal said oh perfect and I’ll be here tomorrow morning so I’ll see you then. So I... read more
Business response:
Hello Megan, we would like to apologize on behalf of David’s Bridal for the service you received in our store. Your experience does not reflect what we as a company strive to achieve for our guests. We know that our team has already reached out to you in regards to this situation, but if you have any further questions or concerns, please email us at DBcares@dbi.com Attn. Jessica H. Thank you, Jessica H.
I used their credit card twice for my wedding everything went fine until the end, the representative lied to me i accrued interest for NO APPARENT REASON....i spoke with a supervisor after hearing the recorded phone call and all he could say is I’m sorry that happened to you. He did NOTHING now i have an extra payment that i said i was specifically trying to avoid.!!!! How unfair !!! I’ll never use them again and I’m closing this card smh 🤦🏾♀️
Business response:
Hello Ke Jenkins. We would like to apologize for miscommunication you had from our store. We strive to keep our guests well informed every step of the way, and unfortunately we did not provide that for you. We will be sure to address your concerns with our store management team in regards to training and coaching to ensure staff is relaying the correct information to our customer. If you need further assistance with the DB credit card we recommend you contact Comenity Bank for more details. Thank you, DBI.
Servicio terrible. Recibes por lo que pagas. Trajes económicos, entalle y calidad barato. Me probé traje de muestra en mi tamaño y cuando llego en el color que compré, el forro no coincidía con la tela de arriba. No se podía arreglar. Y el servicio pésimo. Aun con cita, se tardan y te tratan con prisa. Y las empleadas de alteraciones, ni se diga!!! Malisimas.
Business response:
Hola, le pedimos sinceramente disculpas por no estar satisfecho con nuestros servicios durante su tiempo con nosotros. Nos esforzamos por brindarles a todos y cada uno de nuestros huéspedes el mejor servicio de atención al cliente posible y lamentamos escuchar que no fue lo que se le brindó. Para obtener más ayuda, envíenos un correo electrónico a DBCares@dbi.com (A la atención de: BrittianyD) Gracias, BrittianyD.
Do not come here! The management team is so rude! They’ll tell you one thing and then do another! When they took my last payment for my wedding dress they told me it would get here mid July. I went in on Sunday with my bridesmaids and now they are telling me October 1st when my event is 10/11. Tasha is so rude and doesn’t try to help or even understand what the situation is they have a “ it’s not my problem attitude here. Save yourself the headache and frustration and go buy your wedding dress somewhere else. They don’t care... read more
Business response:
Hello Viviana, we are very sorry to hear that your trip to David’s Bridal was less than satisfactory. It is our mission to give our customers the “once in a lifetime” experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Jessica H). Best wishes, Jessica H.
Customer service is poor, we went in we was greeted but no one helped my wife out, then they was made after I told them about it they wanna help out, I paid for my wife dressed out right not layaway
Bad experience!! Customer Service was horrible! We were told we could look around, so that’s what we were doing. Yes, we were taking dresses down and looking at them...isn’t that how you shop for “The Perfect Dress”? A clerk came over and in a loud stern voice told us we could not take the dresses down to look at them! Very rude!! David’s Bridal lost a sale tonight. This is my baby girls wedding....she was so excited and so was I!!! Never have I been treated like this. The dress she wanted to try on was $1859. 😔
Business response:
Hello JoAnn, we are so sorry to hear that our team has disappointed you, and we appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Ellice J). Best wishes, DBI
Frequently asked questions about David's Bridal Corporate Office
How is David's Bridal Corporate Office rated?
David's Bridal Corporate Office has a 4.7 star rating with 1,039,046 reviews.
When is David's Bridal Corporate Office open?
David's Bridal Corporate Office is open now. It will close at 9:00 p.m.