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David's Bridal Corporate Office
- Retail
- King of Prussia, PA
About this business
Location details
630 Allendale Road, Suite 250, King of Prussia, PA, 19406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 9:00 p.m. | |
| Tue | 10:30 a.m. to 9:00 p.m. | |
| Wed | 10:30 a.m. to 9:00 p.m. | |
| Thu | 10:30 a.m. to 9:00 p.m. | |
| Fri | 10:30 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 7:30 p.m. |
I was sold a used dress. It was not marked as a sample or "as is," simply on sale. According to management my only option is an exchange so I'm stuck with either a dingy dress or a company I can't trust to do right by me. I could not be any more upset with my entire purchase.
Business response:
Hello Pam, we are very sorry to hear that your trip to David’s Bridal was less than satisfactory. It is our mission to give our customers the “once in a lifetime” experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Jessica H). Best wishes, Jessica H.
On their internet page it says appointments are best to guarantee a spot but walk-ins are welcome. Horrible experience! Last time we walked in, we got turned around and was told to book an appointment, which we did call to book an appointment that week, but they didn’t want to book over the phone saying we dont need to book for a bride just bridal party. We still ended up booking for that same day, but different time because they had 3 brides in already. When we returned that day, took forever to get served and the excuse ... read more
Business response:
Hello Agathe, we are deeply sorry that your recent experience with us was less than satisfactory. We at David's Bridal are committed to providing our customers with exceptional customer service. I hope that you will allow us the chance to rebuild your trust in our brand and schedule another appointment with us. If you would like to schedule an appointment or if you would like to further discuss this matter, please e-mail us at: dbcares@dbi.com with ATTN BrittianyD.in the subject line. I will be sure to share your experien... read more
Pretty disappointed in David’s bridal! Two of my bridesmaids had terrible experience with the alterations department! One of the girls dresses look like a potato sack and basically had to remake her dress with all the alterations done to it. The other dress was gaping fabric in the front and bunching together. $110 in alterations to fix a mistake “that wouldn’t be that noticeable in pictures” and offered her $34 off the dress. Which in total from over $300! Poor customer sensitivity!! Had I known this is how customers are tr... read more
Dealt with the most unprofessional, ignorant and rude person from your store. Long story short; there was an issue with my dress and I wasn’t able to explain the issue as I was steamrolled by one of your staff. Who I may add refused to give me her name. I called a few times and was either hung up on, put on hold and/or refused service because apparently she only deals with brides and I made up some story about how the issue of the dress came to be. Wow. I will never ever use your company for purchasing my dresses, alterat... read more
Business response:
Hello Rebecca, we are very sorry to hear that your experience with David’s Bridal was less than satisfactory. It is our mission to give our customers the “once in a lifetime” experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Jessica H). Best wishes, Jessica H.
Most awful experience ever. My daughters prom is in 2 days. David's ruined her dress in alterations and refuse to give me cash back for the dress and the alterations. They actually had the audacity to tell me it was illegal to refund me in cash. We paid over 500 bucks(8 weeks ago)and now have no dress for prom. Everyone pretended to be helpful but we heard the alterations lady calling my daughter fat, and hysterical. They tried 3 times to fix the dress and it just kept coming out worse each time. So here we are 2 days before... read more
Business response:
Hello Angie. We are deeply sorry to hear about your daughter's dress. So that we can assist you further, please email us at Dbcares@dbi.com (Attn.Ellice/Allentown) with more details. Thank you, Ellice J.
TERRIBLE TERRIBLE TERRIBLE!!! Avoid wasting your time and money here!!! We have made 3 useless trips to this sh*t hole and still not satisfied. The staff are so unacknowledged about their products! First we were told they had a dress in store we wanted so we drove 2 1/2 hours each way to get it showed up and they didn't have it they said so we looked around and found it in a bigger size. Shocker. Wasted trip. Second time we were told all dresses came in all colours so spent almost 2 hours finally picking dresses all the gir... read more
Business response:
Hello Shantal, we are so sorry for the care and service you and your party received during your in store experience. We value you all as customers and we are truly sorry that was not displayed during your visit to our store. We understand this is an exciting and special time for brides and families and do not take this feedback lightly. Thank you for taking the time to provide your feedback, we appreciate you taking the time so we may grow, train, and become a better place for future brides and customers. Best Wishes, Britti... read more
They filed bankruptcy on 400 million dollars of debt, then immediately borrowed 60 million more dollars... now they arent paying that debt on time... buyer beware.
VERY RUDE. They refused to let me try on dresses because I didn’t have an appointment. Told me I didn’t need to look at dresses yet, since I’m not getting married for a year and half. Told me to come back another time because they don’t have time to help while 5 girls stood around doing nothing. I will NOT be back.
My wife to be purchased her dress at the Northridge location. She was happy with the girl who helped her chose her dress, she was amazing. Unfortunately, my wife got sick and could not make it to try the dress on the day that was originally schedule, May 15th. I called to re-schedule her appointment and they said they would gladly do it. That until today May 20th. My future wife got a very disturbing called from the store, on the line was Wendy, stating that she needed to go pick up her dress ASAP or she would hsve to send i... read more
Business response:
Hello Jaime, we are saddened to see that you were not happy with our company polices. We strive to provide the best possible customer service to each and every one of our guests and apologize that was not shown to your wife to be. At David's Bridal we are always looking for ways to better our customer experience and will be sure to forward your feedback to the appropriate teams. Thank you, DBI.
Frequently asked questions about David's Bridal Corporate Office
How is David's Bridal Corporate Office rated?
David's Bridal Corporate Office has a 4.7 star rating with 1,039,030 reviews.
When is David's Bridal Corporate Office open?
David's Bridal Corporate Office is open now. It will close at 9:00 p.m.