This profile has been claimed by the business owner or representative.
David's Bridal Corporate Office
- Retail
- King of Prussia, PA
About this business
Location details
630 Allendale Road, Suite 250, King of Prussia, PA, 19406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 9:00 p.m. | |
| Tue | 10:30 a.m. to 9:00 p.m. | |
| Wed | 10:30 a.m. to 9:00 p.m. | |
| Thu | 10:30 a.m. to 9:00 p.m. | |
| Fri | 10:30 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 7:30 p.m. |
I am very upset with your company. The customer service that I was given was VERY UNACCEPTABLE. I had to go to the Freehold NJ store 7 TIMES, had to choose a completely different dress then what was picked by the bride, and the alterations were messed up 6 times. I was told through email someone from corporate was going to give me a call within so many hours, and I did not receive one at all. Very unprofessional coming from the customer service business especially myself being in that business. I am a very understanding pers... read more
Business response:
Hello Ash Marie. We would like to sincerely apologize for the experience you have had with us thus far. We would never want to cause our customers undue stress and want to provide exceptional customer service. We are sorry for not doing so and invite you to email us at DBcares@dbi.com (Attn.Ellice/Freehold) if you need further assistance in this matter. Thank you, Ellice J.
We walked into this store with one simple reason - we wanted to buy swatches. We didn’t have an appointment for this reason, and we were not planning on wasting anyone’s time other than to get the swatches. Other members I was with went looking around while we looked at the swatches. In that moment one girl decided to take it upon herself to assist us. She assisted us in the purchase of the swatches and then proceeded to assist around the store, even though we were just browsing the colors in person to see what looked right.... read more
The WORST customer service ever!! The “stylist” we had an appointment with was late “coming back from lunch” at 3 in the afternoon. Was not helpful at all. The store is so dingy and gross and looks run down. Ended up ordering bridesmaid dresses anyway and oh my gosh can we just say what a disaster!!! Was given false information and the manager, Kim, was the snottiest worst person I’ve ever dealt with in retail. Ever. And this is just my experience...there are 5 other girls part of this bridal party trying to get dresses. No ... read more
Business response:
Hello Rachel. We would like to deeply apologize for not providing you with better service, and poor conditions of the facility during your visit. Our top priority is to ensure that all of our guests are well taken care of and it does not sound as though we accomplished that. We have since to address the concerns that you have brought to our corporate team to improve the customer experience. Thank you, April B.
I went to pick up my dress yesterday. As soon as I put it on I knew there was no way of getting it zipped up. I’m extremely tiny, and know my body hasn’t gone through changes in the last month for there to be a three inch gap in the back. So of course I’m freaking out over the fact my wedding is in a little over two weeks, and there’s so much dress taken in. The sweet young blonde girl helping me with the dress said she’d get it fixed, she’d get her manager. So, the manager comes in, Dianne Martinez, and instantly was so ru... read more
Business response:
Hello Megan, we are so sorry for the care and service you received during your in store experience. We value you as a customer and we are truly sorry that was not displayed during your visit to our store. We understand this is an exciting and special time for brides and families and do not take this feedback lightly. Thank you for taking the time to provide your feedback, we appreciate you taking the time so we may grow, train, and become a better place for future brides and customers. Best Wishes, BrittianyD.
need to work on costumer service - HORRIBLE experience
Business response:
Hello Dani, we are very sorry to hear that you were disappointed with your experience. This is not the type of service we expect to provide for any of our guests. We would love the chance to have you back to deliver a better experience. If you are interested please contact us at dbcares@dbi.com (Subject Attn: BrittianyD.) Thank you, BrittianyD.
Until this fat worthless woman is gone you’re guaranteed a horrible experience.
We had very bad experience at this store today, if your staff don't know how to deal with the customers they shouldn't work over there. Laura was super rude with me and my family, we went there to buy the bridesmaids dresses but we decide not to do it after horrible treatment. I would never recommend this place.
Business response:
Hello Margo, we are very sorry to hear that your trip to David’s Bridal was less than satisfactory. It is our mission to give our customers the “once in a lifetime” experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. If you would be willing to give us another chance or would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn BrittianyD.). Best wishes,BrittianyD.
you need to teach your employees not to lie to paying customers. came into store Tuesday to buy my strapless corset bra. wasnt sure of my size so she let me try one on. the one i tried on fit but i noticed it was stretched out, had a pink stain on it and that the eyelets were pulling out. i told her it fit so she took it and said she was going to grab a new one. i get home and pull it out if bag and its the same used stretched out stained one. im not happy. paid $80 plus for it. you need to make this right
Business response:
Hello Terri, we are very sorry to hear that you were disappointed with your experience. This is not the type of service we expect to provide for any of our guests. We would love the chance to talk with you further to address these concerns. If you are interested please contact us at dbcares@dbi.com (Subject Attn. April B City/Store Location) Thank you. April B
First off, asked for anything black, having a Halloween wedding and while beautiful, white and poofy isnt my thing at all (Im aiming to look like the Queen of Hell here). Got treated as if I had 3 heads. Got scoffed at for a solid 2 minutes before getting passed off to someone who was actually helpful but still heard the other staff say "oh so it's not a REAL wedding" while looking through the dresses that were more my style. While trying things on got to hear the "if she's the bride why is she trying on BRIDESMAID dresses?"... read more
Business response:
Hello Jhoudiey, we can’t apologize enough for your recent experience. Shopping for a bridal gown is such a special moment and we’re disappointed that your visit fell short of your expectations. Please know that we value the feedback that we receive from our customers, as it allows us to improve the service that we offer. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Jessica H). Best wishes, Jessica H.
Frequently asked questions about David's Bridal Corporate Office
How is David's Bridal Corporate Office rated?
David's Bridal Corporate Office has a 4.7 star rating with 1,039,030 reviews.
When is David's Bridal Corporate Office open?
David's Bridal Corporate Office is open now. It will close at 9:00 p.m.