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David's Bridal Corporate Office
- Retail
- King of Prussia, PA
About this business
Location details
630 Allendale Road, Suite 250, King of Prussia, PA, 19406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 9:00 p.m. | |
| Tue | 10:30 a.m. to 9:00 p.m. | |
| Wed | 10:30 a.m. to 9:00 p.m. | |
| Thu | 10:30 a.m. to 9:00 p.m. | |
| Fri | 10:30 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 7:30 p.m. |
Worst wedding experience yet! I made an appt. back in March for my wedding party to find bridesmaid dresses- when we got there this Saturday we were told we only had one dressing room for all 6 of us. On top of that, there were no chairs for our use. After my bridesmaids would try on a dress- someone would come and say.. "are you done with that?" and take it. A pretty unprofessional and chaotic experience over all.
Business response:
Hello Shawna, we apologize that you are unhappy with our services. Please know that the weekends tend to be very busy, however we always strive to provide stellar service. We want our consultants to be providing insightful product knowledge and great service to our guests from beginning to end. We will work with our team to improve moving forward. Best Wishes, BrittianyD.
Don’t ever see Melissa. She stood there staring at me the entire time and was making my bridesmaids try on size 20 dresses when they’re a solid size 10... it was god awful. We left with nothing.
I am very disappointed. I bought 2 hair pieces from the Omaha David's Bridal a month ago with a wedding date if April 29. Still have not received my second hair piece that I was trying to get in time for my hair trial and am still waiting for it. found out yesterday that it was never ordered or they had sold it to another bride yesterday morning. so my next hair trial is Tuesday and need it by then. can someone help me get my item I purchased to me?!?!?!. very frustrated.
Business response:
Hello, Thank you for sharing your star rating. Please email us at DBCares@dbi.com(Attn:Jessica H) if you would like to share more of your experience. Thank you, BrittianyD.
Last month I went in the get my bridesmaid dress altered. Today, a month later I'm told it's too small (won't zip around bust and waist). I'm shocked as I maintain a fairly strict diet and exercise daily.... the clerk then tells me I'm 3 inches bigger in my waist and proceeds to take new measurements. EVERY.SINGLE.MEASUREMENT is the same EXCEPT my waist. When I approach the clerk about it to mention this discrepancy was a mistake on their part (everyone makes mistakes) I'm told that it's impossible they've taken the measurem... read more
Business response:
Hello Kallie, we deeply apologize for any frustrations during your time with our alterations team. Our team would be happy to look into this matter further for you. Please email us at DBCares@dbi.com (Attn:BrittianyD) with the details above as well as your contact information. Best, BrittianyD.
Very rude customer service in the store, also on the phone. I believe her name is Hayley. Very dull and not friendly.
Business response:
Hi Amanda, we are so sorry to hear that our team disappointed you with our all around customer service. Thank you so much for taking the time to share this feedback with us, so that we can improve on the service we offer. Thank you, Steven E
Booked an appt for my cousins bridal party for us to try on bridesmaid dresses. The bride of the group kept zipping up our dresses and running back to grab us the sizes we needed because our consultant did not help us at all. We asked for dress clips and she just handed them to the bride for her to do it all herself. It was terrible service, and the lady was no help to us at all.
Business response:
Hello Ashley, we are very sorry to hear that you and your parties trip to David’s Bridal was less than satisfactory. It is our mission to give our customers the “once in a lifetime” experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. If you would be willing to give us another chance or would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn BrittianyD.). Best wishes,BrittianyD.
Alterations is the absolute worst. I was ready to buy THE dress until she decided to scold me for the changes I wanted to discuss as it "ruined the dress" and that I should pick another in place of ruining the designers vision. I love the consultant I had she was amazing but I can't purchase from a place that refuses to listen to me.
Business response:
Hello Kate. We want our team to be accommodating and listen to the wants and need of our guests and we are deeply sorry for falling short of that. Our team has reached out to the management team in regards to your feedback to assist with training and coaching opportunities for the staff. We appreciate your observations about your overall experience with David's Bridal and have share them with our corporate management team so that we can improve our customer service experience. Thank you, April B.
Lisa the manager is very nasty. After spending $600 on brides maids dresses, her employee told me I had to pay for shipping. I had to call back twice. Then lisa said she will ship it and hung up! Worse customer service and very unprofessional towards me!
Business response:
Hello Melissa Ann. We are very upset to hear about your recent experience. We would never condone rude behavior and apologize that this occurred. We see that our customer service team has reached out to you regarding your visit to resolve this. If you have any additional concerns, please let us know at Dbcares@dbi.com. Thank you, Ellice J.
Frequently asked questions about David's Bridal Corporate Office
How is David's Bridal Corporate Office rated?
David's Bridal Corporate Office has a 4.7 star rating with 1,039,011 reviews.
When is David's Bridal Corporate Office open?
David's Bridal Corporate Office is open now. It will close at 9:00 p.m.