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David's Bridal Corporate Office
- Retail
- King of Prussia, PA
About this business
Location details
630 Allendale Road, Suite 250, King of Prussia, PA, 19406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 9:00 p.m. | |
| Tue | 10:30 a.m. to 9:00 p.m. | |
| Wed | 10:30 a.m. to 9:00 p.m. | |
| Thu | 10:30 a.m. to 9:00 p.m. | |
| Fri | 10:30 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 7:30 p.m. |
RecommendedA good and bad experience. I made an appointment for my bridal dress a few months ago and it was a horrible experience. The associate was also with another group so she was go for about 10-15mins and come back. I would be standing there in a wedding dress waiting for her to come back and change into another one. I didnt get to try many on. I decided to get my dress somewhere else. But, I had a great experience with shopping for bridesmaids dresses. We had 2 different appointments and both times we had Amy helping us. She als... read more
Business response:
Hello Michelle, we are glad to hear that Amy was able to turn your previous negative experience around and provide such wonderful service! Best Wishes, BrittianyD.
My initial appointment at David’s was wonderful and the person assisting me was great, however when I went back for a follow up appointment it was only to try on two dresses I couldn’t decide between and take care of my bridesmaids. Initially I wasn’t aware that two appointments were even necessary as I didn’t see anything on the website page indicating. But I knew it wouldn’t be long for me to decide between the dresses. From the moment I signed in I felt as though the sales person helping me had a poor attitude, she made i... read more
Business response:
Hi Amanda Thank you so much for providing feedback regarding your experience at our Greenville location. We are very sorry to hear that your trip to David’s Bridal was less than satisfactory. Our corporate team will be working with this location to construct a better means of assistance with our appointments as we want to make sure that each customer receives the quality time and attention that they deserve. Your concerns will be forwarded to our team so that we can provide our guest with a better experience in the future. T... read more
So disappointed!!!! I ordered my wedding shoes almost 3 weeks ago which they never bothered to let me know that they canceled my order. I desperately need these shoes as I couldn’t find them where I live. They just left me stranded! Now I have only 3 weeks to find my wedding shoes. Thanks Davids Bridal!
Business response:
Hello Lea. We would like to apologize for the lack of communication you received. We want to make sure we update customers on any changes to their order and will work to improve this system. Thank you, Ellice J.
Business response:
Hello Aubrey, thank you for your star rating. We are disappointed to see that our team did not provide you with 5 star service, and we would like to know more about your visit. Please send us an email to dbcares@dbi.com (Attn:Ellice/Birmingham)with more details. Thank you, Ellice J.
Went to Davis bridal tonight for my future sister in law. The consultant was ok to the bridesmaids but she was horrible to the bride to be. Made many comments to and about about her not finding the perfect dress right off the bat. Made comments about the amount of money she was spending ( by the way was about $1,000). Telling us she was going to trick her trying to give her the same dress she already tried on. The bride to be had a specific style in mind and she brought her every other kind of dress. The bride to be left ... read more
My mom came into the shop today to buy a dress for her soon to be wedding. We were put with a lady named Kenny. My mom is very reserved and private. She was told to strip to her underwear and she would help with the rest. My mom had to stand there with her pants over her due to every time Kenny opened the door a crowd right in front of the dressing room would see her and it made her feel horrible. She requested another room and even though it was empty and had Kenny's name on it was told no. My mom told her that she didnt ha... read more
Business response:
Hello Elisabeth. We want to extend our sincerest apology for the negative experience you and your mother had with us during your visit. At David’s Bridal, we celebrate differences in all forms and shaming has no place in our stores or within our brand. We are truly sorry if we offended her during your visit and we will be sure to address your concerns with our corporate management team. It is not our intention to upset her and we will assure you that our team will be using your feedback in training and coaching to ensure be... read more
My Fiancé ordered a dress from here. A couple weeks later she received an email that the dress had arrived and she has 7 days to pick it up. We both went to the store 2 days after the email was sent and they told us that it had shipped out because it was in the store for more than 14 days. When arriving at our door, the dress came in a small package all wrinkled. At this point I brought the dress to the store to have them steam it to get the wrinkles out because my fiancé does not need alterations. The women at the de... read more
Business response:
Hello Anthony. We are sorry to hear about your fiance's frustrations with her dress. While there is a fee for an extensive pressing, we do offer a complimentary top layer steaming. We apologize that you were not offered that service and welcome you back to receive it. If you would like to tell us more or need any assistance in receiving this service, please send us an email to dbcares@dbi.com. Thank you, Ellice J.
Your Deptford NJ location is horrible! I mean absolutely terrible. I don’t even know how they are still in business after the way they treat people. First of all I worked retail for many years and customer service jobs for more than a decade and could not believe the amount of unprofessional coming from this location. As I walked up to the door there was a group of 3 employees smoking at the front door. Which is illegal in most states to be that close to a building and smoking. I was slightly early for my appointment w... read more
Business response:
Hello Mary. We are so disappointed to hear about your experience and would like to express our apologies. We see that you have reached out to our customer service team and we will assist you further through email. Rest assured that we will be sharing this feedback with the appropriate parties. Thank you, Ellice J.
Terrible customer service!! Ordered bridesmaid dress and received the wrong style after 3 months of waiting. Sonya, the store manager, offered no solution and hung up on me!!!!This is totally their mistake! She offered no solution until I called back and got her name and escalated to the corporate office. (However, The corporate office doesn’t answer the phone! No wonder David’s Bridal filed for bankruptcy a few years ago.) I live 90 miles from any store and they want me to send the wrong dress back before sending a new... read more
Frequently asked questions about David's Bridal Corporate Office
How is David's Bridal Corporate Office rated?
David's Bridal Corporate Office has a 4.7 star rating with 1,039,011 reviews.
When is David's Bridal Corporate Office open?
David's Bridal Corporate Office is open now. It will close at 9:00 p.m.