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David's Bridal Corporate Office
- Retail
- King of Prussia, PA
About this business
Location details
630 Allendale Road, Suite 250, King of Prussia, PA, 19406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 9:00 p.m. | |
| Tue | 10:30 a.m. to 9:00 p.m. | |
| Wed | 10:30 a.m. to 9:00 p.m. | |
| Thu | 10:30 a.m. to 9:00 p.m. | |
| Fri | 10:30 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 7:30 p.m. |
Store manager was rude to my sister and was unwilling to honor their sales price. What happened to decent customer service??
While the lady who helped us was very nice..she was far from helpful! We had a appoinment for my bridesmaids to try on dresses. She didn't bother to help my bridesmaid zip the dresses or get herself into them. She also didn't clip the dresses to allow her to see how they would fit they were the correct size. I went into the dressing room with her and hung up all the dresses and zipped her into each one. My bridesmaid even asked her help with zipping one and she looked right at me and said "Have your friend help you" she was ... read more
Business response:
Hello Brandi, we are sorry that you did not receive more assistance. We want our consultants to be providing insightful product knowledge and great service to our guests from beginning to end. We will work with our team to improve moving forward. Best Wishes, BrittianyD.
Awful customer service. Was never greeted or asked if I needed help. Walked around the entire store twice and passes several employees that never greeted or asked if I needed anything. Two ladies at front just stood there chatting vs. helping customers. Will never recommend this store to anyone.
Business response:
Hello Roger and Jena, we are so sorry to see that our team did not provide you with 5 star service. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Jessica H). Best wishes, Jessica H.
To summarize... it is as if I'm doing them a favor... my consultant seemed annoyed and it made me and my family feel so uncomfortable. I did buy a dress... I like it, but my mom and I decided on trying out a different bridal shop for a second gown. One of my bridesmaids bought hers there too, but I don't want the rest to. This is where I bought all my gowns for other events in the past as well as recommend to other people... but after this experience I honestly don't want to go back there. It is sad because this is supposed... read more
Business response:
Hello Lydia and congratulations on your upcoming nuptials! We are saddened to hear that your time with us was not better. We want every bride to have the once in a lifetime experience than they deserve. We apologize to you and your family and will share this feedback with the management team. Best wishes, Ellice J.
Rude sales people, rude management
Business response:
Hello Christy, we are so sorry to hear that our team has disappointed you, and we appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Jessica H). Best wishes, Jessica H.
It is 2019....I don’t understand why brick mortar store operations don’t communicate with the online operations. I ordered a dress online and needed to exchange it for same exact dress in a different size which they have at the local store. However, due to antiquated technology and policies my only option is to purchase dress from store and hope I can return the dress purchased online. Absurd and terrible for customer relations.
Business response:
Hello Amber, we are so sorry to hear that we have disappointed you with our return policy. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Jessica H). Best wishes, Jessica H.
Please do yourself a favor and go somewhere else. I’ve heard bad stories about David’s Bridal, but as I’m sitting in the dressing room waiting for my half altered bridesmaid dress to be cleaned and steamed I totally understand the nightmares. My dress was supposed to have been done a week ago but due to my own scheduling I waited a week to pick it up on one of the days they allow pickups. The hemming was done and that was it. Supposedly someone quit and someone else had an emergency, but I wasn’t even called until 24 hours b... read more
Business response:
Hello Sara. We would like to apologize for any frustrations that we may have caused you. We would like to look further into your situation and help find a resolution to your issue. Please email us at Dbcares@dbi.com (Attn. location), so that we can gather more information and further assist you. Thank you, April B
I contacted customer service as website clearly state some items are able to be exchanged. I do not want to return the dress - I need to exchange it for something else. New with tags and in original bag. I've bought 4 dresses from the Mobile store for my daughters but will buy no more. Customer Service told me their were signs stating sales were final. I was there to shop - not read. It would've been nice to be informed of the policy.
Business response:
Hello Leslie, we would like to look further into your situation and help find a resolution to your issue. Please email us at Dbcares@dbi.com (Attn. location), so that we can gather more information and further assist you. Thank you, April B
The service lacked a lot to be desired. The stylist did nothing but carry the dresses to the dressing room. We found several dresses to try on in a variety of price ranges. We got them out of the bags and put them back in when we were finished with no assistance. We found our own belts and bling with no assistance. We pulled shoes ourself. She pulled a couple of veils and brought them out and clipped 2 of the dresses. We pulled a few dresses from the clearance $99 rack with a sign clearly above the rack. We found j... read more
Business response:
Hello Shellie, we are saddened to see that you were not happy with our services in store. At David's Bridal we are always looking for ways to better our customer experience and will be sure to forward your feedback to the appropriate teams. Thank you, DBI.
Frequently asked questions about David's Bridal Corporate Office
How is David's Bridal Corporate Office rated?
David's Bridal Corporate Office has a 4.7 star rating with 1,039,011 reviews.
When is David's Bridal Corporate Office open?
David's Bridal Corporate Office is open now. It will close at 9:00 p.m.