This profile has been claimed by the business owner or representative.
David's Bridal Corporate Office
- Retail
- King of Prussia, PA
About this business
Location details
630 Allendale Road, Suite 250, King of Prussia, PA, 19406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 9:00 p.m. | |
| Tue | 10:30 a.m. to 9:00 p.m. | |
| Wed | 10:30 a.m. to 9:00 p.m. | |
| Thu | 10:30 a.m. to 9:00 p.m. | |
| Fri | 10:30 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 7:30 p.m. |
This was one of the WORST experiences ever! They are very unorganized! Staff told my bridal party I wasn’t there yet, but I was! The consultant was sooo lost and didn’t know anything at all! We had to help her pull dresses and I was borrowing clips from other staff! I would not recommend this place to anyone!!
Business response:
Hello Genia, we are sorry that you did not receive more assistance. We want our consultants to be providing insightful product knowledge and great service to our guests from beginning to end. We will work with our team to improve moving forward. Best Wishes, BrittianyD.
This was the worst experience ever!!! The Manager was so snappy when I was asking about steaming my dress..I told them not to put my dress in the bag after it was steamed..had manager approval for it to stay out of the bag overnight. Went the next day to pick it up and dress had been put in the bag so it had to be restrained. Just a awful experience!!
Business response:
Hello Leslie. We strive to create a seamless process for all our guests, and unfortunately we did not provide that for you. We will be sure to address your concerns with our Greenvile team to ensure it will not happen again. Thank you, April B.
alterations are over priced....paid more in alterations almost than the dress...it was like paying twice for a plain dress....
Business response:
Hello Christina, thank you for your feedback. We will be sure to pass along your concerns. If there is anything more we can assist you with please email us at DBCares@dbi.com (Attn:BrittianyD) Thank you, BrittianyD.
Horrible experience. I paid for my dress in full, then they had THREE dresses in a row come in damaged. Not even just by my standards but also by the stores. Two of them they didn’t even have me come look at they just called and said they would be ordering another. The one I did see had makeup smeared all over it (supposed to be brand new) and the stitching and beading was falling out everywhere. This went on for almost four months. I couldn’t understand how a bridal store could not produce a “new” dress in acceptable condit... read more
Business response:
Hello Anne, we truly apologize for the condition in which your gowns arrived to you. We understand your frustrations and agree that it is unacceptable. We have partnered with the appropriate departments to ensure the suitable steps were taken as to not have this occur to any other customer. While we understand you have made the decision to go else where, if there is anything more we can assist you with please let us know. Best, BrittianyD.
RecommendedI brought 4 dresses from there for wedding I was in still got the last one
Business response:
Thank you so much for your kind words, Sharon. We really appreciate you taking the time out to share your experience with us. Cheers, David's Bridal
I THINK I MAYBE BLIND TO WHAT IS REALLY GOING ON IN THE WORLD. TO WALK INTO A BRIDAL STORE TO START LOOKING FOR MY GOWN SHOULD BE A EXCITING DAY FOR ME. MY APPOINTMENT WAS FOR 9AM IM ON TIME, I WAS ASKED TO WAIT BECAUSE THEY ARE BEHIND ON OPENING. SO I TAKE A SEAT A FEW MINUTES A PARTY OF ABOUT 10 WALK IN WITH THE BRIDE, SAME LADY WHO ASK ME TO GIVE THEM A MINUTE GREETS THEM & ASK HOW CAN SHE HELP THEM BRIDE REPLY IM HERE TO LOOK FOR A WEDDING GOWN (SALES PERSON TRESA) CAN I GET YOU TO START FILLING OUT THIS FORM. IM CONFUSE... read more
Business response:
Hello Nicole. We want to extend our sincerest apology for the negative experience you had with us during your visit. At David’s Bridal, we celebrate differences in all forms and shaming has no place in our stores or within our brand. We take matters like these very seriously we will be sure to address your concerns with our corporate management team. We would love the chance to talk with you further to address these concerns. If you are interested please contact us at dbcares@dbi.com (Subject attn: city/location) Thank you,... read more
Had a terrible experience here shopping for wedding veils. Unpleasant and unfriendly staff on a Tuesday morning when no one else was in the store, not once did the salespeople ask if I needed help or offered me assistance. Won’t be spending $275+ for a veil at this store!
Business response:
Hello Lori, we are so sorry to hear that our team has disappointed you, and we appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Jessica H). Best wishes, Jessica H.
Terrible customer service! I was asked to CHANGE the colors of my bridesmaids dresses because the color I wanted wouldn’t be in on time. Our consultant had my girls try on dress after dress, and when we decided on one and went to pay, the dresses she had them try on (that they loved) were unavailable, and it was made to seem like my fault that I came in 3 months before my wedding. I thought that was plenty of time. My wedding dress (that I also bought here) came in in less than a month and a bridesmaids dress in the color I ... read more
Business response:
Hello Emily. We would like to apologize for inconvenience that our team has caused. We strive to create a seamless process for all our guests, and unfortunately we did not provide that for you. We will be sure to address your concerns with our Altoona team to ensure that we are providing our guest with accurate information about our stock. thank you, DBI.
By far the most unprofessional place I have ever been. When we decided to take our dress back with us and let family alter it, we go into the back only to hear the seamstress and the store manager running their mouth about us!
Business response:
Hello Kellie. We would like to apologize for the unprofessional-ism you received on your recent visit. The happiness of our guests is our number one priority and we are sorry to hear that we did not provide you with an awesome experience. Thank you for your feedback, we will be sure to address it with our corporate management team. Thank you, April B.
Frequently asked questions about David's Bridal Corporate Office
How is David's Bridal Corporate Office rated?
David's Bridal Corporate Office has a 4.7 star rating with 1,038,999 reviews.
When is David's Bridal Corporate Office open?
David's Bridal Corporate Office is open now. It will close at 9:00 p.m.