This profile has been claimed by the business owner or representative.
David's Bridal Corporate Office
- Retail
- King of Prussia, PA
About this business
Location details
630 Allendale Road, Suite 250, King of Prussia, PA, 19406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 9:00 p.m. | |
| Tue | 10:30 a.m. to 9:00 p.m. | |
| Wed | 10:30 a.m. to 9:00 p.m. | |
| Thu | 10:30 a.m. to 9:00 p.m. | |
| Fri | 10:30 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 7:30 p.m. |
I went there today it was busy. And the girl that took care of me didn’t talk much. Even though I did find a dress. I am not to happy. She said if I ordered the dress it wouldn’t arrive until June the wedding is in July. So I had no choice but to buy it off the rack. Then She said I would get $20.00 off then when it came time to pay I asked what happened to the discount. She said I guess your off the rack dress must have not qualify for the discount. When I got home I saw that I needed a coupon which I could have gotten on m... read more
Business response:
Hello Ada. We would like to express our apologies for any frustration caused. We want to ensure that all of our guests are provided with accurate information in order for them to make the best decisions possible. Rest assured that we will be reaching out to management in regards to this feedback to make sure that all of our stores are upholding company standards. Thank you, Ellice J.
Long story short - unorganized, NO customer service experience whatsoever, employees seem much more interested in their personal lives than helping customers. Please continue if you want to know in depth why you shouldn't shop here... I went in after work one night to get my maid of honour dress, I had the code and colour I just needed a size to try. The bridal party is in Toronto so I unfortunately went in alone. I walked in unfamiliar with the place and was told to sign in, showed the area of the dresses. I said I knew exa... read more
Business response:
Hello Courtney, we are so sorry for the care and service you received during your time with our team. We value you as a customer and we are truly sorry that was not displayed during your visits with our store. We understand this is an exciting and special time for brides and families and do not take this feedback lightly. Thank you for taking the time to provide your feedback, we appreciate you taking the time so we may grow, train, and become a better place for future brides and customers. Best Wishes, BrittianyD.
I can not belief they are giving this wrinkled up dress to the costumer and saying „just take it in the bathroom when you shower“. Unbelievable!!! I would definitely not recommend this store to any wedding party!!!
Business response:
HiLiane, we are so sorry to hear that our team has disappointed you, and we appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Jessica H). Best wishes, Jessica H.
My daughter ordered her bridesmaid dress online. She was told to order one size larger than she wears. So she did. It was a simple gray long chiffon dress. It didn’t even come close to fitting her. So now it is non refundable. When she contacted customer service it sounded like they were reading from a script. The worst comment was. “If that’s all for today. Thanks for choosing David’s Bridal” what a horrible way to run a business. I will be sure to pass along our experience and how your customer service treats their custom... read more
Business response:
Hello Terri, we are very sorry to hear that you were disappointed with your daughters experience and would love the chance to talk with you further to address these concerns. If you are interested please contact us at dbcares@dbi.com (Subject: order number) with more details. Thank you. April B
we went to an appointment yesterday all was good until the consulant next to us kept mumbling stuff under his breath about our party , he was very rude didnt get his name but he wears glasses and has dark hair. Had my sister not feel in love with the very last dress she tried on we would of took our business else where . But definatly dont recommend and wont recommend this location because of him .
Business response:
Hello Lupe, we are so sorry to hear that our team has disappointed you, and we appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Jessica H). Best wishes, Jessica H.
Booked an appointment but had No help from attendant assigned to us. It was over crowded and over booked. No one helped to clip or offer suggestions for dresses. It was complete chaos and have zero desire to go back there again
Business response:
Hello Amanda. We apologize for the overabundance of guests on your visit. As we are in our busy season our stores can take on a bit of a party atmosphere. That being said, we want to be providing our guests with a great visit. We would love to have you back on a quieter day. Thank you, Ellice J.
Mala experiencia no recomiendo! No me atendieron!
Business response:
Hola Diana, le pedimos disculpas por no proporcionar un servicio excepcional durante su visita. Si desea hablar sobre su experiencia o si necesita más ayuda, no tiene que volver a contactarnos. Gracias, April B.
The girls THST work in this store are arrogant and don’t help with the fitting of the dress. Prior to buying they are all over you. Come back to try on and make sure it fits they could care less. They ignore you. They talk on the phones. I WOULD NEVER RECOMMEND THIS PLACE
Business response:
Hello Judie. We would like to apologize for the less then professional attitude you received on your recent visit. The happiness of our guests is our number one priority and we are sorry to hear that we did not provide you with an awesome experience. Thank you for your feedback, we will share it with our team to ensure a better experience in the future. Thank you, April B.
Overall nothing to write home about... I got what I wanted and that was a bridesmaid's dress. I went and tried on the dress that I had been looking at online and ordered it to the store in the color that I wanted. The dress did come quickly BUT it's smaller than the one that I tried on originally and fits differently which is pretty frustrating considering I spent $160+ on it and now have to have it altered and hemmed. I've heard that they do alterations at this location but at no point during either of my visits was this ... read more
Business response:
Hello BreAnne. We are upset to see that you did not have a better experience with our store. We want to ensure that our guests are receiving great service and pristine merchandise. We apologize and will use this feedback to improve. Thank you, Ellice J.
Frequently asked questions about David's Bridal Corporate Office
How is David's Bridal Corporate Office rated?
David's Bridal Corporate Office has a 4.7 star rating with 1,038,999 reviews.
When is David's Bridal Corporate Office open?
David's Bridal Corporate Office is open now. It will close at 9:00 p.m.