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David's Bridal Corporate Office
- Retail
- King of Prussia, PA
About this business
Location details
630 Allendale Road, Suite 250, King of Prussia, PA, 19406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 9:00 p.m. | |
| Tue | 10:30 a.m. to 9:00 p.m. | |
| Wed | 10:30 a.m. to 9:00 p.m. | |
| Thu | 10:30 a.m. to 9:00 p.m. | |
| Fri | 10:30 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 7:30 p.m. |
I have similar experience as Lisa Micek below. Horrible experience with alterations dept! Lisa below stated "Do yourself a favor and call around and ask for prices first because if not they will completely take advantage of you!" Let me tell you, David's Bridal's alterations esti estimates mean nothing. On March 10th I bought my daugher a prom gown there for close to $300. It needed some alterations, I'd have rather she got one that didnt need alterations because it drives the cost up, but that's the one she loved..so Vera c... read more
Business response:
Hello Vicki. We are sorry to hear that our alterations costs were not what you were expecting. Our team would like to apologize for the miscommunication and negative experience you had from our store. We strive to keep our guests well informed every step of the day, and unfortunately we did not provide that for you. We have since shared your experience with our management team to ensure this experience will not happen again. Thank you, April B.
Be honest. Treat all bridesmaids equally. Don't lie. Don't be evasive.
We got my daughters prom dress from here. We were excited it fit within our budget. They set us up with alterations appointment and we were on our way. Show up for alterations and the lady begins working on it. She said this will be $30-35 and this will be $25. She get to the bottom and that’s going to be $105!!! What?!? I said I thought all this was included she said no, sorry no one told you do we need to stop and let you think about it 😡 . Really, no but all this information would have been nice to know when we bought it... read more
Business response:
Hello Brooke, we are so sorry to hear that our team has disappointed you, and we appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Jessica H). Best wishes, Jessica H.
Not at all impressed with this store! My stylist was nice, polite and respectful. If you're a bigger gal and looking for a $99 dollar dress, I wouldn't recommend going to this store! I went in with a budget and ended up spending way over my limit. Spent $600 dollars on a dress and had to pay for a bridal bag for the gown. Insane, considering I had just bought a $600 dress, you would think the bag would be included. Nope. Be aware of alterations, one of my bridesmaids dresses was kept to be cleaned, got it today 3/19/2019 and... read more
Business response:
Hi Melissa, we are sorry that your visit with us did not meet your expectations. We want to thank you for taking the time to provide us with this feedback as we appreciate it immensely as it allows us re-evaluate current procedures so that we can make the proper adjustments to ensure better customer service for the future. Your feedback has been shared with the appropriate teams so that we can improve the customer experience moving forward. Thank you, April B.
AWFUL CUSTOMER SERVICE! Went for dresses 2/16 and Was told my bridesmaid dress would be ready no later than 3/18, okay cool, no big deal. 3 or 4 of the girls got their dresses in the first week after ordering, cool still no big deal.....3/18 gets closer and closer, still no calls or emails. 3/18 comes, still nothing.....call and get no answer which I assume is just maybe because it’s noon and it may be busy, whatever. Call 6 times today during business hours and still get NO ANSWER. I tried calling all departments, and got t... read more
Business response:
Hello Stephanie, we are so sorry to hear that our team has disappointed you, and we appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Jessica H). Best wishes, Jessica H.
My sister was planning her wedding last year for her summer wedding. She met with associates here twice before her bridesmaids individually went to try on and pay for their dresses. At the second meet up she had, she changed her choice of color for the bridesmaids dresses. She stressed that they make sure all dresses ordered would be in the second and final color she chose. Fast forward to me going to try on and pay for the dress. Firstly, I felt as if the employee who retrieved the dress for me to try on had no custome... read more
Business response:
Hello Ginger. We would like to apologize for the less than professional service and miscommunication you and the bride had from our store. We strive to create a seamless process for all our guests, and unfortunately we did not provide that for you and the bride. We will be sure to share her experience with our corporate team to ensure it will not happen again. If she would like to discuss any further, please email us at Dbcares@dbi.com (Attn: city/location) Thank you, DBI.
This David’s Bridal’s customer service is trash and almost ruined my day. I originally made and appointment for myself and my bridesmaids. I arrived around 11:45 for my 12:00 appointment. I walk in with my bridesmaids and my daughter who was sleeping in her car seat and I got in line. The woman at the desk was speaking to someone so I patiently waited, and she definitely saw me. She asked if I had an appointment and I told her yes at 12. Another girl walked in after me her appointment was at 12:30. She woman at the desk rude... read more
RecommendedI went in on February 9 and to my surprise I selected and purchased my dress that same day. My bridesmaids were all fitted and we selected their dresses as well. I was told that a profile would be created under my name and that it would list all of my bridesmaids names and measurements so that when we came back for them to purchase their dresses it would be a smooth process. We made an appointment to come back on March 16th. I have a party of 6. None of my bridesmaids information was on file. We were told that the rep who he... read more
As a plus size mother of the bride I was made to feel by the associate helping me that I was not worthy of the assistance or her attention. My daughter and best friend were with me and they pulled all the dresses. My BFF helped me in and out of dresses and when we found options I thought I would like Deborah was less than helpful to make suggestions. IE; alterations, pull other dress options and when she looked at the dress size she was visibly put off by the size I was trying on. She made me felt like I was less than and t... read more
Business response:
Hello Christine. We cannot apologize enough that you left our store feeling this way. We at David's Bridal value all of our guests equally and are truly sorry if we made you feel any other way. We will be bringing your feedback to the attention of management to ensure our staff is upholding company standards. Thank you, Ellice J.
Frequently asked questions about David's Bridal Corporate Office
How is David's Bridal Corporate Office rated?
David's Bridal Corporate Office has a 4.7 star rating with 1,038,986 reviews.
When is David's Bridal Corporate Office open?
David's Bridal Corporate Office is closed now. It will open at 10:30 a.m.