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David's Bridal Corporate Office
- Retail
- King of Prussia, PA
About this business
Location details
630 Allendale Road, Suite 250, King of Prussia, PA, 19406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 9:00 p.m. | |
| Tue | 10:30 a.m. to 9:00 p.m. | |
| Wed | 10:30 a.m. to 9:00 p.m. | |
| Thu | 10:30 a.m. to 9:00 p.m. | |
| Fri | 10:30 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 7:30 p.m. |
They sell your information to venders and their sales people lack customer service skills. There are plenty of other places to get a dress. Stay away!
Business response:
Hello Tracy, we are very sorry to hear that you were disappointed with your experience. We would like to apologize for the emails you have been receiving. When creating an account with David's Bridal there is an option to receive emails from different vendor’s services and an option to opt out those suggested service. We will share this feedback with the appropriate teams so that we can correct this issue to opt this option out for you. Thank you, April B.
Take measurements before ordering dresses, do not order items that do not coordinate with dress, just to make a sale. Show up for alteration appointments. We had a dress ordered, too small. Instead of exchanging size, the seamstress said to keep weight down! We did order the correct size, then the seamstress did not show up for appointment. They told us to order a slip, and it does not even go with our style of dress. It is brand new, still sealed in the package and they refused to let us return. A 79.95 lesson lea... read more
Business response:
Hello Sherrill, we are very sorry to hear that you and your daughter were disappointed with your experience and would love the chance to talk with you further to address these concerns. If you are interested please contact us at dbcares@dbi.com (Subject Attn. April B City/Store Location) with more details. Thank you. April B
I was not happy with my experience here today. I’m by no means a double zero in size, but I surely didn’t deserve to feel like I was to big to find a dress for me on my visit by Emma! I understand I came in with 2 weeks until my date but I was not looking to have anything huge or fancy. I wanted something simple for a court house wedding, and thought I could find something decent that made me feel pretty with a budget around $300, and had Emma been a little bit more help, and nicer, maybe I could’ve wiggled my budget a littl... read more
Business response:
Hello Miranda, we are deeply sorry that your recent experience with us was less than satisfactory. We at David's Bridal are committed to providing our customers with exceptional customer service. I hope that you will allow us the chance to rebuild your trust in our brand and schedule another appointment with us. If you would like to schedule an appointment or if you would like to further discuss this matter, please e-mail us at: dbcares@dbi.com with ATTN BrittianyD.in the subject line. I will be sure to share your experie... read more
I had a lady at deptford that was supposed to be helping my bridesmaids pick a dress my maid of honor found a dress I fell in love with it they didn’t have it in my one bridesmaid size instead of trying on a different size... two weeks later (yesterday) we went to a different David’s bridal and here the bigger size fits the brides maid and then trying to order it they don’t have the other brides maid size. (So if she helped us then we could have ordered them then because they had all the sizes available but wasn’t sure if th... read more
Business response:
Hello Alisa. We would like to sincerely apologize for any inconvenience caused. David's Bridal is committed to making sure that we provide our guests with great service and accurate information. We are upset to hear that this occurred and will be speaking to management. Thank you for bringing this to our attention. Thank you, Ellice J.
Went today for my daughters fitting and had an appointment for myself to get a “mother of the Bride dress” so her appointment was at 2 mine was at 3 .. after I got over the sticker shock of $400.00 for alterations I checked in again at the front desk letting them know we were done with her fitting appointment. She said well your appointment is at 3 and it’s only 2:30 so go browse dresses so we did .. and then we stood there for 45 minutes. It was hot, crowded and no where to sit. At 3:30 we asked when we will be able to ge... read more
Maureen was the most unprofessional person. she was very impatient with my daughter and would not listen to what my daughter was looking for in a wedding dress. My daughter left the store in tears.
Business response:
Hello Angela, we are very sorry to hear that your daughter's trip to David’s Bridal was less than satisfactory. It is our mission to give our customers the “once in a lifetime” experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Jessica H). Best wishes, Jessica H.
Worst experience ever! Maureen the helper was so rude to the bride!
Business response:
Hello Katelli, we are so sorry to see that our team did not provide the bride with 5 star service. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Jessica H). Best wishes, Jessica H.
RecommendedThe dresses were beautiful, but the sales people weren't sociable at all,the store was very disorganized. and not enough employees.
Business response:
Hello Donna. While we are happy to see that you enjoyed our selection, we are upset that our service and atmosphere were sub par. We want every aspect of our stores to be positive and will use this feedback to improve. Thank you for sharing your experience. Best wishes, Ellice J.
the girl we had, Emma (?)was quite rude to my daughter. we've never done this before, so we had no idea what to expect. She pretty much body shamed my daughter. beautiful dresses though & the hostess was super sweet and welcoming.
Business response:
Hello Angie, we are very sorry to hear that you and your daughters trip to David’s Bridal was less than satisfactory. It is our mission to give our customers the “once in a lifetime” experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. If you both would be willing to give us another chance or would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn BrittianyD.). Best wishes,BrittianyD.
Frequently asked questions about David's Bridal Corporate Office
How is David's Bridal Corporate Office rated?
David's Bridal Corporate Office has a 4.7 star rating with 1,038,986 reviews.
When is David's Bridal Corporate Office open?
David's Bridal Corporate Office is closed now. It will open at 10:30 a.m.