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David's Bridal Corporate Office
- Retail
- King of Prussia, PA
About this business
Location details
630 Allendale Road, Suite 250, King of Prussia, PA, 19406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 9:00 p.m. | |
| Tue | 10:30 a.m. to 9:00 p.m. | |
| Wed | 10:30 a.m. to 9:00 p.m. | |
| Thu | 10:30 a.m. to 9:00 p.m. | |
| Fri | 10:30 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 7:30 p.m. |
I would not recommend this place I made an appointment to try on wedding dresses. The women at the desk initially couldn’t find my appointment. After waiting I got looked after my stylist then quickly started looking for dresses for me. I told her my style I was looking for she tried finding my size, unfortunately no luck finding a dress. The part that was annoying is she had another client during my appointment. I felt rushed when I got there and it’s a blessing I had my mom and sister with me they both helped me way more t... read more
Business response:
Hello Ciara, we are sorry that you are unhappy with our services. Please know that it is customary for our stylist to assist more than one customer at a time. We want our consultants to be providing insightful product knowledge and great service to our guests from beginning to end. We will work with our team to improve moving forward. Best Wishes, BrittianyD.
Stylist was super flaky and kept disappearing and was more concerned with her breaks then actually helping us. All in all, poor customer service
Business response:
Hello Kathryn, we are so sorry to see that our team did not provide you with 5 star service. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. If you would be willing to give us another chance or would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Jessica H). Best wishes, Jessica H.
I don't understand how this place is still in business. they double booked appointments and the bride I was with got NO help. so it was up to us bridesmaids to find and help dress her. not to mention there is absolutely zero places for waiting so 10 of us were crowded in one tiny area. To top it off...after 2 hours if looking for bridesmaids dresses the one style we choose was discontinued (which we didn't find out til we went to pay at the register). so we couldn't even order them. Fast forward a few days later. we get a ca... read more
Business response:
Hello Tara. We would like to apologize to you, the bride, and the rest of the bridal party for your recent experience. While we do ask that our consultants work with more than one guest at a time, we would never want anyone to be left unassisted. We are truly sorry and will use this feedback to improve our service. Thank you, Ellice J.
If I could give my experience zero stars, I would. Arrived on time for our bridesmaid dress appointment and had to wait 20 minutes before we were paired with our “assistant”. The store was completely crowded, overwhelming, and overbooked. The store itself was chaotic, messy, disaster. Our assistant was incredibly slow and seemed to be helping other groups as well as ours so they were probably understaffed as well as overbooked. I ended up having to pull dresses for my bridesmaids to try myself. Our assistant then got an atti... read more
My first appointment was w Brittany and she was so wonderful helped find both my girls dresses and then helped me find several. Upon returning I think the girls name was lisa was rude suggesting that I “had been thru this once Before”. I guess because I’m in my fourties with a child that gave her the right to assume something about me. She did not help me with getting in or out of my dress and when I asked for a dress she brought me one that was two sizes to small. I left in tears .
Business response:
Hello Sunny, we are so sorry for the care and service you received during your in store experience. We value you as a customer and we are truly sorry that was not displayed during your visit to our store. We understand this is an exciting and special time for brides and families and do not take this feedback lightly. Thank you for taking the time to provide your feedback, we appreciate you taking the time so we may grow, train, and become a better place for future brides and customers. Best Wishes, BrittianyD.
HORRIBLE! My ladies tried on 20 dresses only to be told that those dresses would not be available for a wedding that would be in June. Our appointment at this David’s Bridal location is in early March, and you are telling me you can’t have dresses in within 90 days out from the wedding? My party felt misinformed. We had to take our business elsewhere, as we could not get all the girls a dress. I was very disappointed as I did not have this problem at the David’s Bridal in Johnson City Tennessee. I drove two hours to get to t... read more
Business response:
Hello Mandy. We are so sorry that we would not be able to get the dress in time for your event. Certain dresses are cut to order depending on the color, style, and size. While we aim to keep our stylists knowledgeable of what dresses are available, our stock is ever changing. We apologize for any frustration this has caused. Thank you, Ellice J.
I went here for both a bridal appointment and a bridesmaid appointment and for both it was extremely crowded, busy, and unwelcoming. Even though I made an appointment ahead of time, for both appointments my party was skipped and forgotten about. We had to seek out help for both and still spent the majority of the time waiting on them. Plus we were rushed and they didn’t listen to what we wanted at either appointment. Very frustrating because we would have walked out with 4 bridesmaid dresses today if they would have taken th... read more
Business response:
Hello Kylie, We are very sorry to hear that your experience with David’s Bridal was less than satisfactory. It is our mission to give our customers the “once in a lifetime” experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Jessica H). Best wishes, Jessica H.
Bad experience. Do not recommend this location.
Business response:
Hello Pam, we are so sorry to hear that our team has disappointed you, and we appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Jessica H). Best wishes, Jessica H.
worst experience ever. We had Elaine. There was hardly any attention paid to my daughter that was looking for TWO dresses for her sweet 16. We also were looking for 3 gowns for myself, Aunt and cousin. I asked the stylist a couple of times for help with a dress for my daughter, but instead she told me to go look over there 👈. I guess they don't mind losing over $1,000.00
Business response:
Hello Christine. We apologize for not providing more assistance to you and your family. We want our stylists to be engaged and help our customers find exactly what they are looking for. We would love to have you all back for a better experience. Thank you, Ellice J.
Frequently asked questions about David's Bridal Corporate Office
How is David's Bridal Corporate Office rated?
David's Bridal Corporate Office has a 4.7 star rating with 1,038,986 reviews.
When is David's Bridal Corporate Office open?
David's Bridal Corporate Office is closed now. It will open at 10:30 a.m.