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David's Bridal Corporate Office
- Retail
- King of Prussia, PA
About this business
Location details
630 Allendale Road, Suite 250, King of Prussia, PA, 19406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 9:00 p.m. | |
| Tue | 10:30 a.m. to 9:00 p.m. | |
| Wed | 10:30 a.m. to 9:00 p.m. | |
| Thu | 10:30 a.m. to 9:00 p.m. | |
| Fri | 10:30 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 7:30 p.m. |
Very disappointed by the service here. I've been here twice and both times have been a horrible experience. Both online and in store seem to be struggling with customer service. It is no wonder they are not doing well as a business. Maybe treat your paying customers better and you'll do well? 🤷♀️🤔
Business response:
Hello Nicole, we are very sorry to hear that you were disappointed with your experience. This is not the type of service we expect to provide for any of our guests. We would love the chance to talk with you further to address these concerns. If you are interested please contact us at dbcares@dbi.com (Subject Attn. April B City/Store Location) Thank you. April B
They treat you great while you’re dress shopping but once they have your money customer service goes out the window. Embarrassed by the way my bridesmaids were treated after their dresses were paid for. First phone call received was today stating that the dress was going to be sent back if it wasn’t picked up, claiming the dress has been in for 11 days. Yet a call was never received when the dress came in. Management seemed to be very unapologetic. Would never buy a dress from David’s Bridal again.
I had a horrible time wedding dress shopping at Davids bridal yesterday. The sales lady did not listen to a single thing I was saying. She kept bringing me dresses that were the exact opposite of what I told her I wanted. Then she started bringing me dresses hundreds of dollars out of the price range I gave her. Then I asked towards the end of my apt if I could retry on the one dress I liked she said "well yeah but you need to hurry". Mind you it was still within my appointment time frame. She %100 should not being working t... read more
Business response:
Hello Leslie, we are sorry that you did not receive more assistance. We want our consultants to be providing insightful product knowledge and great service to our guests from beginning to end. We will address these concerns with our Des Moines team to improve moving forward. Thank you, April B
worst customer service I've ever experienced....on all 3 occasions I was at the store for my sister's wedding AWFUL.
Business response:
Hello Heather Ashley. We are so sorry to hear that we did not provide you with better service. We would like to hear more about your experiences and invite you to email us at DBcares@dbi.com (Attn.Ellice/Deptford). Your feedback helps us grow. Thank you, Ellice J.
DO NOT go to the Davids Bridal in Deptford, New Jersey. Never in my life have I seen a more mismanaged organization or encountered such horrendous customer service. Not only did they treat my sister and I horribly the first time we went in, but then made another bridesmaid feel terrible when they told her the WRONG wedding date and that she was the only one without a dress. All false. THEN when I made an APPOINTMENT with 3 more bridesmaids and our one year old ring bearer, we walked in to be shrugged off and told 'We dont ha... read more
Business response:
Hello Tina. We are upset to hear that your time with us has been so frustrating and would like to apologize to you and your bridal party. We want all of our stores to be organized and professional. We are truly sorry for not providing you with better service and will work to improve moving forward. Thank you, Ellice J.
RecommendedAfter having a bad experience at the store in gateway due to not only been pressure ,but also rushed to buy because she was too busy, to show us aro uuy nd much,I've decided to walk out of that store upset thinking of never going back there,we went to David's bridal at Brodie to encounter with very friendly,nice people willing to help regardless of closing time,my daughter had found her dream dress,Sydney helped us to,to make sure that this is what we wanted,also to make sure that we get everything that we needed,we wer... read more
Business response:
Hi Xiomara, we are thrilled to hear how pleased you were with the service Sydney at our Austin South store provided you during your recent visit. Thank you so much for taking the time to share your memorable experience with us. Best wishes, Jessica H.
I typically don't complain much and give everyone the benefit of the doubt, however every experience I had at Davids Bridal was horrible! Was the only vendor that made me actually cry. From the beginning when I bought my dress I was not given the option to try on a different size, not thinking about it I bought the size they suggested, only to find out this is how they make money on alterations. No one mentioned a slip to me when I bought my dress, and the following visits when I asked about a slip, no one seemed to know wha... read more
Our experience was absolutely awful completely unorganized and Hectic. My bridal party was told they needed to move from the assigned rooms three or four times as other consultants had been assigned to them. We felt rushed and unimportant. Our consultant kept taking the dresses the girls wanted to change back into away while they where trying to decide between two of them. It was an awful experience and therefore will not be recommending.
In May I took my bridesmaids to David's to look at wedding dresses with me. Although we were just looking, I ended up purchasing the dress that day! Everything went great and we were told that if the bridesmaids purchased their dresses at David's, they'd get a 20% discount since I got my wedding dress there. We were thrilled and put all of their names in the system. The wedding is now a few months away and a few of the girls are still buying dresses when we realized they were paying different prices. I made a call to the sto... read more
Business response:
Hello Katherine. We would like to apologize for any frustrations this may have caused you. Our company has made some changes with some of our promotions/deals since the end of 2018 that believe will benefit our guest more than before. Instead of offering the $20 off promotion for the bridal party member who brides purchase with David's, we now offer daily/weekly deals for all bridal party members. Right now we have a promotion running until 4/1/19 for $40 off all bridesmaid dresses $150 & Up and $20 off all bridesmaid dresse... read more
Frequently asked questions about David's Bridal Corporate Office
How is David's Bridal Corporate Office rated?
David's Bridal Corporate Office has a 4.7 star rating with 1,038,982 reviews.
When is David's Bridal Corporate Office open?
David's Bridal Corporate Office is closed now. It will open at 10:30 a.m.