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David's Bridal Corporate Office
- Retail
- King of Prussia, PA
About this business
Location details
630 Allendale Road, Suite 250, King of Prussia, PA, 19406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 9:00 p.m. | |
| Tue | 10:30 a.m. to 9:00 p.m. | |
| Wed | 10:30 a.m. to 9:00 p.m. | |
| Thu | 10:30 a.m. to 9:00 p.m. | |
| Fri | 10:30 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 7:30 p.m. |
Don’t EVER buy a dress at David’s Bridal!!! The customer service is horrible!! The stylist was double booked and spent all time with people looking for bridesmaid dresses so we had to help my daughter to fit the dress. They do not exchange anything if you plan to spend more money. They knew we wanted to exchange when we came in - but told us no when we went to check out. NO WONDER THEY ARE IN BANKRUPTCY!!!!! #davidsbridalsucks!
Business response:
Hello Nancy, we are saddened to see that you were not happy with our company polices or customer service experience. We want to thank you for taking the time to provide us with this feedback. It allows us re-evaluate current procedures so that we can make the proper adjustments to ensure better customer service for the future. At David's Bridal we are always looking for ways to better our customer experience and will be sure to forward your feedback to the appropriate teams. If you have any additional questions or concerns p... read more
Women go here to find their perfect dress for prom, weddings, etc not to be body shamed or ignored. My sister went there today with her best friend and she left there in tears. She was measured and then completely ignored by all of the employees but as soon as a thinner girl came in they all went to help her. She went there feeling great about herself and happy and excited to try on dresses for her prom. Shame on all of you that ruined her day and made her feel bad about herself. You all need training on how to tre... read more
Business response:
Hello Tammy. We are deeply sorry for manner in which our staff members interacted with you during your visit. At David’s Bridal, we celebrate differences in all forms—race, creed, gender, size, style, budget—and shaming has no place in our stores or within our brand. We are truly sorry that your sister did not receive the attention that she should have on your recent visit. We will be sure to address your concerns with our management team. If she would like to discuss anything further please email dbcares@dbi.com (Subject: ... read more
‼️PLEASE DO YOURSELF A FAVOR‼️ DO NOT SHOP WITH DAVIDS BRIDAL....Lots of ppl warned me but I did not listen...it seemed so convenient and reputable 👎🏽🙅🏽♀️WRONG‼️‼️‼️‼️‼️‼️ Honestly....as it relates to David’s Bridal I am so disgusted,disappointed and in a way heart broken! This company definitely does not live up to “What” they are suppose to be. I dreamed of preparing for my wedding since a child. I chose David’s Bridal because I assumed that my bridal party and I would receive the best service ,Experience and Quality.... read more
Business response:
Hello Tlis, we are so sorry for the care and service you received during your in store experience. We value you as a customer and we are truly sorry that was not displayed during your visit to our store. We understand this is an exciting and special time for brides and families and do not take this feedback lightly. Thank you for taking the time to provide your feedback, we appreciate you taking the time so we may grow, train, and become a better place for future brides and customers. Best Wishes, BrittianyD.
Can I just say really bad service and don’t ever go here. We were super uncomfortable. Bunch of homophobic customers and employees who defended them and told us to shush.
Business response:
Hello Criquet, At David’s Bridal, we celebrate differences in all forms—race, creed, gender, size, style, budget—and discrimination has no place in our stores or within our brand. We do not tolerate discrimination or intimidating conduct of or against our customers, team members, volunteers or anyone doing business with or for David’s Bridal. We plan to use this incident to further educate and train our employees to ensure this does not happen again. Thank you, DBI
Recommendedour daughter was stressed when she got there,but the attendant there made her feel like a bride to be. it was hard being on facetime through the whole thing being stationed in Korea but the bridal attendant made it all COME together. thank you David's Bridal.
Found a dress that I absolutely loved (that was a specialty dress) and the consultant told me that it would come in the same color wine that all the other brides maid dresses came in (the only reason I was 100% set on getting the dress) not only myself but my sister (bride) and mother all asked the consultant (3 people 3 different times about the color) she said it was not a problem and everyone would match perfectly! The same consultant when I tried on the dress that was in a different color kept trying to get me to take th... read more
Business response:
Hello Brittany. We are so sorry for the frustrations you've been having with your dress. We want our teams to be giving accurate information as well as great service to our guests. If you still need assistance with this, please let us know at DBcares@dbi.com (Attn.Ellice/York). Thank you, Ellice J.
RecommendedI will recommend this place only because we have purchased items here before with no issues. But...The one time you purchase a $200 bridesmaid gown and the wedding is called off, you can not return the dress. What am I suppose to do with this monstrosity now? Thanks for your ridiculous no return policy...I even have the receipt and the tags are on the dress.
When I went in for my appointment with my 6 bridesmaids it was very very busy. The girl dealing with us was also dealing with multiple wedding parties. Some of my girls paid on the spot and others did not. However, they got their payments all messed up. One who paid wasn’t even put in the system at all, so her dress wasn’t ordered. Another one had paid and they didn’t bother telling her it didn’t go through (from mistakenly taking her credit information wrong). Almost all sizing was completely off for everyone and or not in ... read more
Business response:
Hello Chantelle, we are very sorry to hear that your trip to David’s Bridal was less than satisfactory. It is our mission to give our customers the “once in a lifetime” experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Jessica H). Best wishes, Jessica H.
I had a decent experience however this location shared my personal information (name, email, etc) with a Mary Kay vendor. I looked up their privacy policy and they directly violated it by sharing my personal info. Tried to reach a manager but only “bridal event experts” have reached out. I would have NEVER bought my dress here if I knew these horrible, shady and dangerous practices. Considering I was in a traumatic and abusive relationship in the past with someone who still tries to find out my information, these practices n... read more
Business response:
Hello Alyssa. We would like to sincerely apologize for this. We want all our guest to feel comfortable shopping with us. We see that a member of our management team is working with the appropriate parties to address this matter. If you have any additional information to share, please email us at Dbcares@dbi.com (Attn.Ellice/LakeGrove). Thank you, Ellice J.
Frequently asked questions about David's Bridal Corporate Office
How is David's Bridal Corporate Office rated?
David's Bridal Corporate Office has a 4.7 star rating with 1,038,982 reviews.
When is David's Bridal Corporate Office open?
David's Bridal Corporate Office is closed now. It will open at 10:30 a.m.