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David's Bridal Corporate Office
- Retail
- King of Prussia, PA
About this business
Location details
630 Allendale Road, Suite 250, King of Prussia, PA, 19406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 9:00 p.m. | |
| Tue | 10:30 a.m. to 9:00 p.m. | |
| Wed | 10:30 a.m. to 9:00 p.m. | |
| Thu | 10:30 a.m. to 9:00 p.m. | |
| Fri | 10:30 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 7:30 p.m. |
I came here with a friend of mine looking for prom dresses. Although it was a busy day, the consultants were not very attentive or polite. They also didn’t tell my friend that she only had thirty minutes to try on dresses and was rushed through the entire process even though they were definitely other walk-ins there who had been there longer than her. She ended up leaving with NOTHING and very disappointed. Never coming to this location again.
Business response:
Hello Kendall, we are very sorry to hear that you were disappointed with your experience. This is not the type of service we expect to provide for any of our guests. We would love the chance to have you back to deliver a better experience. If you are interested please contact us at dbcares@dbi.com (Subject Attn: BrittianyD.) Thank you, BrittianyD.
no customer service at all
Business response:
Hello Kaitlyn. We are upset to hear that your time with us was not more enjoyable. We want all of our guests to receive the experience that they deserve and apologize for not providing you with it. We will be bringing this to the attention of management. Thank you, April B.
RecommendedSAVANNA D IS AMAZING SHE SAVED THE DAY . ZERO DOUBT IN MY MIND THIS WOMAN IS AN ANGEL. SHES REAL SHES HONEST AND AN ABSOLUTE DOLL TO BE AROUND. CALMED MY NERVES AND WAS SO CALM WITH A WALK IN 48 HR NOTICE AND GOT ME HOOKED UP! MADE ME FEEL WORRY FREE. SHE TRULY DONT UNDERSTAND HOW SHE MADE ME FEEL IMPORTANT AND CAN MULTITASK HER @$$ OFF WITHOUT SKIPPIN A BEAT. GIVE THAT ANGEL A RAISE!!!
Business response:
Hi Mrs. Smith, thank you so much for taking the time to share your kind words for Savanna D. We are thrilled to know that she exceeded your expectations. Best wishes, Jessica H.
So unorganized. I will say that the lady who assisted me in finding my dress was so sweet and fun to work with but that's about where my patience ended with David's. After finding my dress and setting up layaway for it, including making a deposit. I returned a week or two later to make a payment and they could not find me in their system. They had none of my information correct, my phone number was wrong, email wrong, I'm fairly certain they even had my name spelled wrong. After sorting it all out, they then tried to tell me... read more
Business response:
Hello Caprice, we are very sorry to hear that your experience with David’s Bridal was less than satisfactory. It is our mission to give our customers the “once in a lifetime” experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Jessica H). Best wishes, Jessica H.
In past years, we have had successful experiences with David's Bridal in another North Dakota city, which has since closed. However, our trip to the Fargo location was less than successful and rather unpleasant. The trip to this store took quite a bit of planning as the bride and most of the accompanying party live 5 hours away in western ND. Additionally, the bride's mother flew in from out of state. Arriving early for our appointment, we noticed the store was particularly busy. This was understandable with the weekend and ... read more
Business response:
Hello Courtney, we are sorry that your visit with us did not meet your expectations. We want our consultants to be providing insightful product knowledge and great service to all our guests. Your response will be used in training and coaching to ensure we do not fall short of exceptional service in the future. The happiness of our guests is our number one priority and we are sorry to hear that we did not provide you and the bride with a once in a lifetime moment. Thank you again for your feedback, we will be sure to share it... read more
I know that there are plenty of online retailers now that sell bridesmaid dresses, but I wanted my bridesmaids to be able to try them on first. I found a few dresses that I personally liked for them to wear, and I let everyone try it on in the store. Everyone (thankfully) agreed on the same dress, and it happened to be my favorite dress, as well. It was the perfect color purple AND it had sequins. Two of my bridesmaids placed their order on July 1st while we were in the store, and the others placed theirs online a few days l... read more
Business response:
Hello Shannon, we are so sorry to hear that we have disappointed you, and we appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Jessica H). Best wishes, Jessica H.
We were here for an appointment for my daughter's wedding today and I'm very disappointed. What should have been a wonderful and fun experience was an awful experience. The lady that was assigned to us was rude and not helpful at all. Our questions and concerns were dismissed and we had to wait an unbelievable amount of time to receive help. We were very patient as we understood she had several other families to help, but this was just the worst and therefore we have decided to purchase elsewhere.
RecommendedIt was not a great experience we had to wait and then we got a manager to come to us she decided to turn around and talk to somebody else while trying to take care of us I will never go there again. Very rude
Business response:
Hello Ashley. Thank you so much for providing feedback regarding your experience at our Mission Valley location. We are deeply sorry for the less than quality service you received on your visit. Our top priority is to ensure that all of our guests are well taken care of and it does not sound as though we accomplished that. We appreciate your feedback and will be sure to address your concerns about which areas need some improvement so that we can provide you with a better experience in the future. Thank you, April B.
RecommendedTaylor, at the Miamisburg location, was very helpful, professional, and sweet. I would return again because of her service. However, I would NOT return to the Cincinnati location! Our stylist, while she was nice to me, did not help my mother-in-law at all. Basically ignored her. Very rude. And on the way out the lady at the front desk said some rude (or as she put it, “playful”) things to my 2 year old daughter. Definitely not professional and I would never go back. They even gave me a 20% off coupon. No thank you. My mothe... read more
Business response:
Hi Katybeth. Thank you so much for providing feedback regarding your experience at our Dayton and Cincinnati location. It allows us re-evaluate the stores needs so that we can make the proper adjustments to ensure better service in the future. We will be sure to address the concerns you had with the staffs behavior at our Cincinnati location. Thank you for taking the time to share your kind words for Taylor. We will definitely pass along your praises! Best wishes, April B.
Frequently asked questions about David's Bridal Corporate Office
How is David's Bridal Corporate Office rated?
David's Bridal Corporate Office has a 4.7 star rating with 1,039,177 reviews.
When is David's Bridal Corporate Office open?
David's Bridal Corporate Office is closed now. It will open at 10:30 a.m.