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David's Bridal Corporate Office
- Retail
- King of Prussia, PA
About this business
Location details
630 Allendale Road, Suite 250, King of Prussia, PA, 19406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 9:00 p.m. | |
| Tue | 10:30 a.m. to 9:00 p.m. | |
| Wed | 10:30 a.m. to 9:00 p.m. | |
| Thu | 10:30 a.m. to 9:00 p.m. | |
| Fri | 10:30 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 7:30 p.m. |
I was very displeased with the way your staff treats the customers. I bought my wedding dress there, spent over $1000 on it, went to pick it up today...they handed it to me in a PLASTIC bag. I went up front, asked if that was the bag i was supposed to take my wedding dress home in, they responded, "thats what you get, thats what it came with, you can purchase a garment bag." Excuse me, I just spent over $1000 on my dress from YOUR STORE. and youre telling me, with an ATTITUDE, that I have to take my dress home in a CLEAR PLA... read more
Business response:
Hello Becca, thank you for your feedback. We are so sorry to hear that you are unhappy with our services. We will be sure to pass along your concerns. If there is anything more we can assist you with please email us at DBCares@dbi.com (Attn:BrittianyD) Thank you, BrittianyD.
came in last saturday for bridal consult. the worstttt experience ever. there is no mirror in the room you are dressed in so you have no idea what it looks like before you walk into the store full of people. you have to look in mirrors that are doors of other dressing rooms constantly being opened and closed by other customers. my consultant did not listen to anything i said i was looking for. she never clipped any dresses to fit that were clearly too big. never offered cup pads for the bust. just an awful experience. will n... read more
Business response:
Hi Dana. We are so sorry that your visit with us did not meet your expectations. We want to make sure that we are engaged with our guests and creating a once in a lifetime experience. We will be sure to share your feedback with the team and would love to have you back for a more personalized visit. Thank you, Ellice J.
Just picked up my dress that I paid over $1,000 for and it was handed to me in a plastic bag. They said I’d have to pay to get a garment bag. To top it off I tried it on and Tracy (someone working) offered to help zip up my dress and had the nerve to ask me if I was sure it was my size 😡😡
Business response:
Hi Arianna, we are so sorry to hear that our team disappointed you during your recent visit to our Albany store. However, our dresses are stored in the standard bag, unless the garment bag is purchased. We will be sure to share your frustrations with our team. Thank you so much for taking the time to share this feedback with us, so that we can improve on the service we offer. Thank you, Steven E
The ladies up front where very rude when I had an issue come up with my mother not being able to make it in time for the appointment. I wanted to swap my appointments around so she could be there to watch me out on my dresses. They refused until my sister basically gave them no other choice. The place was very unorganized and very crowded. There was not a good dressing room area. Everyone was crowded around each other so much that we were all stepping over each other and my mom got hit in the back twice with a dressing room ... read more
Business response:
Hello Autumn, we sincerely apologize that your experience with us was less than satisfactory. We are working with the store to construct a better means of assistance with appointments during our busy seasons. Our team want to make sure that each customer time is valued. Thank you again for your feedback, we will be sure to correct this to ensure a better experience in the future. Thank you, April B
RecommendedWell I’m not happy because ask our consultant at the register to please jot down the tiara and vail information. She gave me attitude and said she be right back. I waited then 10 minutes standing at register still. I mention something to cashier. Who replied I’m yeah she ain’t coming back. Ver poor customer service and very rude of both ladies. My daughter bought her bridal dress and quite frankly I feel they should’ve been little more attentive since we all were buying dresses including myself. I Would not go back to the... read more
Business response:
Hello Tammara, thank you for sharing your feedback. We would like to apologize that you are not 100% pleased with our store. We will be sure to share your feedback with our team to make sure this does not occur again. We would like to thank you for taking the time to provide us with your feedback. Your comments will help to grow as a company. Thank you, Steven E.
Walked in, the front lady greeted us nicely, picked out three dresses and was about to try them on when a lady came up and asked if we needed help. When we said we wanted to try on the dresses she told us “oh well we close in 3 minutes.” Super rudely. I was blown away by the attitude as I had not known since the front lady hadn’t told us they were closing soon and I was not aware of their hours. After we were leaving we told the lady at the front we wish she would have told us they were closing and not letting people try on ... read more
Business response:
Hello Blake. Wee want to make sure that we are being accommodating to all of our guests. There is no excuse for rudeness and we truly apologize for your expereince. We will discuss this feedback with management. Thank you, Ellice J.
horrible service.. I'm glad the bride is only getting married once so we NEVER have to go back. Five of us went in with an appointment and still waited around for someone to acknowledge us. the "consultant" seemed to be totally lost and kept disappearing on us. she asked us what we wanted in our dress choice, still didn't help us pick anything out but showed us our one fitting room for 5 people and once again disappeared. eventually the bride decided to take it into her own hands and ran around the store finding dresses. th... read more
Business response:
Hello Chelsea-Ann, we are very sorry to hear that the bride's trip to David’s Bridal was less than satisfactory. It is our mission to give our customers the “once in a lifetime” experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Jessica H). Best wishes, Jessica H.
Pretty upset I went to pick up my dress today after getting an email that my dress was ready only to get there and them not being able to find it. Then After waiting about 15mins the girl came up to me and my mom and I told us my dress was sent back because it was damaged and of course we wouldn’t want the dress damaged right?!? Why wasn’t I aware of this change since they specify that the dresses have to be picked up in 7 days. It was pretty upsetting because we stressed about getting it all week only for it not to be there... read more
Business response:
Hello Krista. We would like to apologize for the lack of communication you had from our store. We strive to keep our guests well informed every step of the way, and unfortunately we did not provide that for you. We will be discussing this with management to ensure it will not happen again. Thank you, Ellice J.
David's Bridal was my first experience dress shopping. I was all excited about trying on dresses and had looked at David's Bridal online (which I know is the US site) and had found a couple dresses I loved in my price range. Once at the store, the girls at the front were very nice and helpful. It was great... until I met my consultant, Mary. From the start, she seem like she either didn't like her job or was just not having a great day. I told her what I didn't like and she firmly told me that "most of my brides leave with e... read more
Business response:
Hello Michelle, we can’t apologize enough for your recent experience. Shopping for a bridal gown is such a special moment and we’re disappointed that your visit fell short of your expectations. Please know that we value the feedback that we receive from our customers, as it allows us to improve the service that we offer. If you would be willing to give us another chance or would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Jessica H). Best wishes, Jessica H.
Frequently asked questions about David's Bridal Corporate Office
How is David's Bridal Corporate Office rated?
David's Bridal Corporate Office has a 4.7 star rating with 1,038,980 reviews.
When is David's Bridal Corporate Office open?
David's Bridal Corporate Office is closed now. It will open at 10:30 a.m.