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David's Bridal Corporate Office
- Retail
- King of Prussia, PA
About this business
Location details
630 Allendale Road, Suite 250, King of Prussia, PA, 19406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 9:00 p.m. | |
| Tue | 10:30 a.m. to 9:00 p.m. | |
| Wed | 10:30 a.m. to 9:00 p.m. | |
| Thu | 10:30 a.m. to 9:00 p.m. | |
| Fri | 10:30 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 7:30 p.m. |
Horrible customer service. The lady Lucy helping me was very rude and rushed me the entire time. Made me feel completely uncomfortable with myself. Kept bringing me dresses that were not my style. Constantly checked her watch to make sure my time did not run over. When looking for a dress for the one day I will ever wear one for my wedding I would of thought they would of been a little friendlier. I ended up going to another shop that actually cares about their customers and does not treat them like a number.
Business response:
Hello Katie, thank you for taking the time to share your feedback. We deeply apologize that you are unhappy with our services during your recent visit. Shopping for a bridal gown is such a special moment and we’re disappointed that your visit fell short of your expectations. We understand that you have gone else where, however if we can assist you with anything further please let us know. Best, Brittiany.
We had to go to two different David’s bridal to feel like we weren’t a burden. After finding the right bridesmaids dresses for the girls in my wedding we have had multiple issues. They ordered the wrong dress, for everyone, setting us back in time over a month. One bridesmaid received her dress in the mail and the clasp is broken. Costumer service was not helpful and they promised discounts for all bridesmaids and only one has gotten money back and that’s because she was forced to come back in to fix their mistake before the... read more
Business response:
Hello Grace, we are so sorry to hear of the frustrations we have caused you. We strive to provide all of our guest with a memorable experience and we are so disappointed to know that we did not provide that for you. We will be sure to share your experience with our executive team. Thank you for taking the time to share your experience with us, Steven E.
The first Davids bridal we went to was terrible costumer service and we had to set up a different appointment at a different Davids bridal(Novi). Ordered my dress the day of the fitting, it was ordered as the wrong dress making us wait another month longer to get the right dress. I just received my correct dress with the clasp in the back broken. Called to speak with someone and they could do nothing for me unless I were to come back which isn’t an option for me at this time. Very unsatisfied and will not be back.
Business response:
Hello Paige. We would like to apologize for any frustrations that we may have caused you. We would like to look further into your situation and help find a resolution to your issue. Please email us at Dbcares@dbi.com (Attn. Steven E), so that we can gather more information and further assist you. Thank you, Steven E
Better respect for the customer and allow them to look more instead of rushing them and never argue with customers or potential
Business response:
Hello Virginia, thank you for your feedback. We will be sure to pass along your concerns. If there is anything more we can assist you with please email us at DBCares@dbi.com (Attn:BrittianyD) Thank you, BrittianyD.
My sister in law and I spent all day today shopping around for dresses for an upcoming cruise. We get it: we aren't the "dropping thousands of dollars" client that they usually see. However, that should not impact the service received - or lack thereof in this case! No one knew what we were there to shop for because never once - I will say that again: not one single time - did we get acknowledged by a staff member. And they were not busy in the least. Four girls were gathered around the podium at the entrance and not a singl... read more
Business response:
Hello Stephany. We cannot apologize enough for the service you received during your experience with David's Bridal. Our goal as a company is to provide exemplary service to all of our guests and it hurts us when we hear that we did not accomplish that. Thank you for sharing your feedback. We will be sure to address your experience with our store team. Thank you, April B.
VERY DISAPPOINTING EXPERIENCE!! I had made an appointment at David’s Bridal for all of my bridesmaids to come and try on dresses for my wedding. When we walked in we could tell they were busy but it wasn’t a problem because we were still waiting for everyone to arrive. Once the girls started picking out dresses and carrying a few around we went back to the fitting room area where the girl helping us told us there was only ONE dressing room for all 6 of my girls to use. She then decided to check the dressing room next the one... read more
Worst place to buy. They won't take returns ! Don't bother ladies .. 😔
Business response:
Hello Anca, thank you for your feedback. We will be sure to pass along your concerns. If there is anything more we can assist you with please email us at DBCares@dbi.com (Attn:BrittianyD) Thank you, BrittianyD.
Went in today to look for a dress for a military ball. There were at least 5 ladies working only 2 other customers in the store. I was looking around and tried on about 4 dresses. I was going to buy one that I liked but NOT ONE of the sales personnel ever asked me if I needed anything, if I was finding everything okay, offer assistance or even a room. My sister and I were in the store for about 30-45mins & when we decided to not make the purchase because of the extreme lack of customer service I asked to talk with the manage... read more
Business response:
Hello Jessica, we are so sorry to hear that you are disappointed with your visit with us. We cannot apologize enough to hear of your recent experience at our Peoria location. We will be sure to share your feedback with our team to make sure this does not occur again. We would like to thank you for taking the time to provide us with your feedback. Your comments will help to grow as a company. Thank you, Steven E.
The manager told us one thing and it wasn’t that way. Hannah at the front was very rude. Make sure you understand all the terms and get it writing. Made our experience very difficult.
Business response:
Hello Wendy, thank you for your feedback. We apologize for the less than satisfactory service. We will be sure to pass along your concerns. Thank you, Steven E
Frequently asked questions about David's Bridal Corporate Office
How is David's Bridal Corporate Office rated?
David's Bridal Corporate Office has a 4.7 star rating with 1,038,980 reviews.
When is David's Bridal Corporate Office open?
David's Bridal Corporate Office is closed now. It will open at 10:30 a.m.