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David's Bridal Corporate Office
- Retail
- King of Prussia, PA
About this business
Location details
630 Allendale Road, Suite 250, King of Prussia, PA, 19406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 9:00 p.m. | |
| Tue | 10:30 a.m. to 9:00 p.m. | |
| Wed | 10:30 a.m. to 9:00 p.m. | |
| Thu | 10:30 a.m. to 9:00 p.m. | |
| Fri | 10:30 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 7:30 p.m. |
Worst company ever. I don’t think any of the employees in there work for the same company. They can’t ever give you a straight answer. One says they can refund a credit card one says they can’t. They’re awfully rude. Their lack of communication is horrendous. I wouldn’t recommend this company to my worst enemy.
Business response:
Hello McKenna. We would like to apologize for the miscommunication you had from our store. At David's Bridal we strive to keep our guests well informed every step of the way, but unfortunately we did not provide that experience for you. We will be reaching out to the management team in regards to your feedback to assist with training and coaching opportunities for the staff. If you may need any further assistance do not hesitate to reach out to us again. Thank you, April B
On 11/25/18 myself and a bridal party were manipulated into paying up front for our party’s dresses, were told if we didn’t pay that day we wouldn’t have our dresses in time for the wedding (April 2019). All of us have received our dresses as of today(after being advised there was no way we would have them before March), but are completely disgusted with the unprofessional and manipulative tactics of David’s Bridal Ahwatukee employees. We feel completely taken advantage of. I have been waiting on a call back from the distric... read more
Business response:
Hello Dezarae, thank you for your feedback. We deeply apologize that you feel this way and for any confusion during your time with us. We will be sure to pass along your concerns. If there is anything more we can assist you with please email us at DBCares@dbi.com (Attn:BrittianyD) Thank you, BrittianyD.
David’s Bridal is among one of the worst companies I’ve ever had the displeasure of going to, especially this one. This is the third event I’ve needed a dress for and the staff was (surprise!) even less competent than before! Not only are they borderline insulting, they offer no advice, no help, and tonight the girl said “I don’t know” about 4-5 times without either asking for help, or trying to find ANY solution whatsoever.
Business response:
Hello Rebekah. It is our goal as a company to provide top quality customer service to all of our guests. We are truly sorry that we are not accomplishing this and would like to hear more about your experience. Feel free to reach out to us at DBcares@dbi.com (Attn.Ellice/Springfield) with more details. Thank you, Ellice J.
TERRIBLE EXPERIENCE! I have never in my LIFE experienced more unprofessional service. Will NEVER do business with them ever again. I don't like giving bad reviews but for goodness sake!! I come in 4 MONTHS IN advance tell me that's plenty of time to order a dress upon arrival. I find a dress I like then I'm told it won't be in until 5 days before the wedding. I'm told no alterations but if we order it today we can get it in. Just sign up for our 6 months financing. Does approvals for that day especially since I have good cre... read more
Horrible! David’s Bridal is a chaotic bridal warfare. I’ve never seen or experienced such an inefficient, poor quality of service, and complete disarray of client care. The on site manager is disorganized and literally ran around during our previously scheduled 10:30 appointment, for which David’s Bridal overbooked and overburdened it’s personal stylists by doubling each one. Not one person could answer my questions regarding service, gown selection, and styles. Each host acted like a “deer in headlights”; the lights are on ... read more
Business response:
Hello John, we sincerely apologize that you and your daughters experience with us was less than satisfactory. We are working with the store to construct a better means of assistance with our appointments as we want to make sure that each customer receives the designated time that they deserve. We want to thank you for taking the time to provide us with this feedback. It allows us re-evaluate current procedures so that we can make the proper adjustments to ensure better customer service for the future. Our stall will be sure... read more
My fiancé bought a dress from the Wichita, KS location and was told she gets a free alteration. When she called to find out how to book it she was told that an alteration on her $500 dress would be approximately $300, which is over 1/2 the price of her dress. Why? If this is how you run a business, I will not be referring anyone to your business.
Business response:
Hello Correy. David's Bridal alteration service is considered an additional service therefore we do charge for the service. We are deeply sorry to hear that our alterations costs were not what your fiance was expecting. At David's Bridal we try to stay competitively priced so that we can best suit the needs to our guests. Our team would like to apologize for any miscommunication presented. We strive to keep our guests well informed every step of the way, and unfortunately we did not provide that for your fiance. We will be s... read more
My bridesmaids and I went to David’s bridal for their dresses. Everything went well and we selected a beautiful dress that each lady looked great in. The sizes were nearly perfect and only two of the 4 who came with would need a little bit of hemming as they are on the shorter size. One of my girls looked perfect and the dress for her like a glove. Well my girls all got their dresses and none of them fit! 1 of their dresses doesn’t fit, and the other three are too big! I don’t know how a dress can fit like a glove in the sto... read more
Business response:
Hello Kerri, we are so sorry to hear that we have disappointed you, and we appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Jessica H). Best wishes, Jessica H.
We went to look for a dress for my bridesmaid and they didn’t have her size when we found a dress she liked they said they couldn’t order it.
Business response:
Hello Lauren, we are so sorry to hear that our team has disappointed you, and we appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Jessica H). Best wishes, Jessica H.
went today and felt like I was heard it cattle and I had made the appointment it was excruciating Lee uncomfortable and overcrowded and they didn't even have anything in the size that I need it there was a very very bad experience for being one of my top choices of stores to go to but I went right across the street and found my dress in a place that made me feel very comfortable
Business response:
Hello Jessi, we are very sorry to hear that your trip to David’s Bridal was less than satisfactory. It is our mission to give our customers the “once in a lifetime” experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Jessica H). Best wishes, Jessica H.
Frequently asked questions about David's Bridal Corporate Office
How is David's Bridal Corporate Office rated?
David's Bridal Corporate Office has a 4.7 star rating with 1,038,978 reviews.
When is David's Bridal Corporate Office open?
David's Bridal Corporate Office is closed now. It will open at 10:30 a.m.