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David's Bridal Corporate Office
- Retail
- King of Prussia, PA
About this business
Location details
630 Allendale Road, Suite 250, King of Prussia, PA, 19406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 9:00 p.m. | |
| Tue | 10:30 a.m. to 9:00 p.m. | |
| Wed | 10:30 a.m. to 9:00 p.m. | |
| Thu | 10:30 a.m. to 9:00 p.m. | |
| Fri | 10:30 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 7:30 p.m. |
Have gone in on 2 separate occasions to look at dresses, gone to the desk or found an employee to ask questions and yet no one has offered to actually help me. Apparently you only get help here if you have a party of a dozen people with you.
Business response:
Hello Amanda. We would like to apologize that you did not receive the service that you should have on your recent visit. We would love the chance to talk with you further to address these concerns. If you are interested please contact us at dbcares@dbi.com (Subject Attn. April B City/Store Location) Thank you. April B
Terrible customer service, can’t price match to the David’s Bridal website, awful to deal with.
Business response:
Hello Addy, thank you for your feedback. We apologize for the less than satisfactory service. We will be sure to pass along your concerns. Thank you, Steven E
For how much people spend on your store I would think y’all would have better service than what I dealt with. Year ago when I went in to find a dress my cousin helped me in and out of dresses more than the stylist did, she helped me one! Kept disappearing and wouldn’t see her for a good 10 minutes every time. We had to grab a majority of the dresses I wanted to try on also, you’re lucky the dress I badly wanted was a David’s Bridal only style. THEN few months later came my bridesmaids turn and holy crap I didn’t think servic... read more
Business response:
Hello Ash, thank you for sharing your feedback. We would like to apologize that you are not 100% pleased with our store. We will be sure to share your feedback with our team to make sure this does not occur again. We would like to thank you for taking the time to provide us with your feedback. Your comments will help to grow as a company. Thank you, Steven E.
The place is like a circus! Sales associates are running around helping multiple brides at one time. After my daughter picked her brides maid dresses, our sales woman said they would be in by early February. Wen we went to check out, they said end of March which was one week before the wedding. The managers attitude was very cold, didn’t seem to care. We had to walk out.
Business response:
Hi Donna, we are sorry that your visit with us did not meet your expectations. We at David’s Bridal are committed to offering quality service to all of our guests and it hurts us when we hear that we did not accomplish that. We appreciate your feedback and will be sure to address it with our management team so that we can grow from this experience. Thank you, April B.
It’s a shame the manager of the store this afternoon had zero people skills. The girl at the door and the girl who helped me try on dresses were wonderful. Issues at checkout were followed by a manager with an attitude problem. She should probably follow the example of her employees.
Business response:
Hello Jenna. We would like to apologize for the less then professional service you received on your recent visit. The happiness of our guests is our number one priority and we are sorry to hear that we did not provide you with a once in a lifetime moment. Thank you for your feedback, we will address it with the appropriate team. Thank you, April B.
the hidden charges not just our experience but friends of ours also but a dress here and we were told sizing and cleaning is free and when we brought the dress back for sizing and cleaning there was charges and they would not uphold the agreement that was made at purchase time
Business response:
Hello Steve, thank you for your feedback. We deeply apologize for any confusion regarding alterations. Please know that alterations are always a separate additional cost. If you need any additional assistance please let us know. Thank you, BrittianyD.
They charged us over 300$ for alterations & then didn’t even alter my dress! 5 days before my wedding I had to pay someone local AGAIN to alter my dress bc davids bridal didn’t even touch it!!! and now they won’t refund us our money back! so we had to pay 2 times to get my dress altered.
Business response:
Hello Gracie. We are upset to hear about your experience with alterations. We would like to look into this further and invite you to email us at DBcares@dbi.com (Attn.Ellice/Tallahassee). Thank you, Ellice J.
Had a bad experience there. They where rude to my mom and me and where very rushy when there was hardly anyone even there. So we got our dresses from Winner and are very happy with our choice.
Business response:
Hello Chelsea. We would like to apologize for the less then professional service you received on your recent visit. The happiness of our guests is our number one priority and we are sorry to hear that we did not provide you with a once in a lifetime moment. Thank you for your feedback, we will share it with our management team. Thank you, April B.
I found a dress that I had loved. The associate said it fit me perfectly, so I would pay maybe $200 max in alterations. When it came time for my alterations, they charged me $700 which was almost more than the dress. If I would have known alterations would be this expensive, I would not have bought the dress. I went to pick up my dress from alterations, it did not fit me. They charged us more money to fix their own mistake. They ended up having to alter it and change what they did 3 times, which put my dress in a time crunch... read more
Business response:
Hello Taylor, we are so sorry to hear that our team has disappointed you, and we appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Jessica H). Best wishes, Jessica H.
Frequently asked questions about David's Bridal Corporate Office
How is David's Bridal Corporate Office rated?
David's Bridal Corporate Office has a 4.7 star rating with 1,038,978 reviews.
When is David's Bridal Corporate Office open?
David's Bridal Corporate Office is closed now. It will open at 10:30 a.m.