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David's Bridal Corporate Office
- Retail
- King of Prussia, PA
About this business
Location details
630 Allendale Road, Suite 250, King of Prussia, PA, 19406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 9:00 p.m. | |
| Tue | 10:30 a.m. to 9:00 p.m. | |
| Wed | 10:30 a.m. to 9:00 p.m. | |
| Thu | 10:30 a.m. to 9:00 p.m. | |
| Fri | 10:30 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 7:30 p.m. |
My future daughter in law went to pick up her wedding dress and the bag that was given to her was piece of cheap plastic that didn't even cover her dress, Let alone protect it from the environment. She asked to get a garment bag and to our surprise she was charged for it. It was not disclosed to her when she purchased it there is a fee. It was only 11.00 dollars but, its the principal of the matter. This is very cheap and petty when you are spending big bucks on your dream gown and hope it doesn't get dirty or damaged. While... read more
Business response:
Hello Denise. We want to thank you for taking the time to provide us with this feedback. We appreciate it immensely, as it allows us re-evaluate current policies and procedures so that we can make the proper adjustments to ensure better customer service for the future. Again, we sincerely apologize for the inconvenience and we really do appreciate your feedback! Thank you, Steven E.
I had a horrible experience when searching for my dress here over the summer. Came in on a weekday morning and two sales associates were standing near the front chatting and no other customers in the store. I was not greeted by either lady. I browsed for 15 minutes and neither came over to me the entire time. I left to never return. I am only writing this now because I have seen SO MANY similar experiences from brides on a Louisville bride Facebook group. I would recommend some training because an audience of thousands of p... read more
Business response:
Hello Jean. We are upset to hear that your time with us was not more enjoyable. We want all of our guests to receive the experience that they deserve and apologize for not providing you with it. We will be bringing this to the attention of management. Thank you, April B.
I understand a limited selection for plus sized women. But my friend and I went in to find a bridesmaids dress and the lady didn’t seem to wanna help. I get we all have bad days and it was right after you opened (we were going to the airport directly after) but it was all around a not so great experience.
Business response:
Hello Margaret. We are very sorry that your recent visit to our store was a sub par experience. We want every guest to feel special and well taken care of. We did not accomplish that for you and we apologize. We hope that you will give David's Bridal another chance. Thank you, Steven E.
be sure they check to see the availability of your dress several times! I rang the bell and said Yes to the Dress the one myself and my family over! we all were so excited and shedding tears only to be told at checkout "oh it won't be here until two months after your wedding" and that was after being told several times that it would be here in February! waayyyy to go Davids Bridal!
Business response:
Hello Kristen. We would like to sincerely apologize for any disappointment caused. We want to ensure that our team is providing accurate information to our guests to avoid these types of situations from occurring. We are deeply sorry and will be discussing this with the appropriate parties. Thank you, Ellice J.
When we were there the customer service was terrible. We had an appointment and the lady that was supposed to be helping us kept disappearing. We basically did everything ourselves. Then they told us we needed to hurry and buy our dresses so we would get them in time. So I bought mine as soon as possible. Well my friends that waited got to pay $128 for the same dress that I paid $170 for and they dont price match so I'm just stuck paying that amount. I was going to do my alterations there but I dont want to give them anymore... read more
Business response:
Hello Andrea, we are sorry that you did not receive more assistance and your experience was less than satisfactory. We want our consultants to be providing insightful product knowledge and great service to our guests from beginning to end. Our team will be reaching out to the management team in regards to your feedback to assist with training and coaching opportunities for the staff. Thank you, April B
Those of you thinking of using David's Bridal for anything, don't. Their customer service is awful. My bridesmaids dress was ordered November 3rd. Called a few weeks ago, asking where it was. Informed it was on backorder. Ok, would have been nice to know that the dress was going to take 3+ months. We were never informed of that. Today, one of the other bridesmaids called, our dresses have been in for over a week now. When asked why we weren't notified, they said it is the customer's responsibility. So, I should've called eve... read more
Business response:
Hello Christy, we are so sorry to hear that our team has disappointed you, and we appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Jessica H). Best wishes, Jessica H.
We went for our appointment and there was only two seats for sitting, the change room was soooo small and there was nothing that made my daughter or her group feel special. Nowhere to stand higher to see the dress, a dirty Kleenex in the pocket of a dress, people walking back and forth through us trying to look at her dress. The whole experience was just not good. It is noisy and not clean and the dresses you try on are just not well kept even. Sorry but we couldn’t get out of there fast enough after our appointment. Would n... read more
Business response:
Hello Jamie, we are very sorry to hear that your trip to David’s Bridal was less than satisfactory. It is our mission to give our customers the “once in a lifetime” experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Jessica H). Best wishes, Jessica H.
Worst experience ever. I initially made an appointment looking for MOB dresses. When they called to confirm my appointment they said I didn’t need an appointment, to just come in any time during their regular hours. I get there and there’s a line to “check-in”. When I finally get to the host she said to sign in and then told me MOB dresses were in the corner “over there”. Poor selection, so I just looked thru all dresses in the area. Not one person even offered any assistance. I finally pulled 3 dresses and went to find a dr... read more
Awful experience. I created a profile and had a list of dresses that I liked saved onto that profile, and was told those styles would be able to be pulled at my appointment with my girls. Consultant was so unenthusiastic and seemed miserable the whole time we were there (which was only about 20 minutes). I felt as though I was running around with no direction. None of my questions about color and timing were able to be answered. I was told that since my wedding is in November and we’re shopping in January that the girls dres... read more
Business response:
Hello Katie, we are very sorry to hear that your trip to David’s Bridal was less than satisfactory. It is our mission to give our customers the “once in a lifetime” experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. If you would be willing to give us another chance or would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn BrittianyD.). Best wishes,BrittianyD.
Frequently asked questions about David's Bridal Corporate Office
How is David's Bridal Corporate Office rated?
David's Bridal Corporate Office has a 4.7 star rating with 1,038,978 reviews.
When is David's Bridal Corporate Office open?
David's Bridal Corporate Office is closed now. It will open at 10:30 a.m.