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David's Bridal Corporate Office
- Retail
- King of Prussia, PA
About this business
Location details
630 Allendale Road, Suite 250, King of Prussia, PA, 19406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 9:00 p.m. | |
| Tue | 10:30 a.m. to 9:00 p.m. | |
| Wed | 10:30 a.m. to 9:00 p.m. | |
| Thu | 10:30 a.m. to 9:00 p.m. | |
| Fri | 10:30 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 7:30 p.m. |
I bought my dress from David’s Bridal, and had a great experience. When I got the call that my dress was ready, I was so excited to come and pick it up. When I arrived to pick up, the store associate offered to let me try it on and I agreed. Immediately, her attitude changed and she seemed upset that I wanted to try on the dress. Another associate came to the front and seemed quite displeased that I wanted to try on the dress. She begrudgingly showed me to a dressing room and then disappeared. She didn’t take the dress out o... read more
Business response:
Hello Kaitlyn, we are very sorry to hear that your experience with David?s Bridal was less than satisfactory. It is our mission to give our customers the ?once in a lifetime? experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Jessica H). Best wishes, Jessica H.
I went to David's Bridal today and was a bit disappointed with my experience Although they have a beautiful store, I personally didn't feel the warmth in that place except for the receptionist who was friendly. The consultant didn't try to make it a special experience for me like other bridals shops do. She was lukewarm with me meaning not friendly or nasty... she was just there trying to sell dresses as if I was in Macys or New York & Company picking out shoes or a sweater. I was looking to buy a dress for my special day an... read more
Business response:
Hello Gab. We are very sorry that your recent visit to our store was a sub par experience. We want every guest to feel special and well taken care of. We did not accomplish that for you and we apologize. We hope that you will give David's Bridal another chance. Thank you, Ellice J.
I love the wonderful service that I got at this store when I tried on dresses twice. My consultant Nicole was so helpful both times and extremely kind and professional. When I picked up my dress, even though it was close to closing time (which I hate when customers do that at my store), they still were professional and let me try on the dress to make sure it fit and it does! I'm so happy! and I just have to say, I went here again, on June 18, and it was a good experience and I'm so much less stressed and the attendants were ... read more
Business response:
Hello Maria, thank you so much for sharing your experience with us. We are excited to know you were satisfied with our service. Congratulations and best wishes! Steven E.
I called David’s Bridal today and asked if a friend and I could come in and look without an appt. I was told yes but if it was busy with appointments we would not be able to try dresses on. We went to look around and while we were there, five girls were on the floor. There was one lady there trying on a mother of the bride dress. We were the only other two people in there. We asked if my friend could try on one dress, we were told no because there was appointments, that we could come back two hours later to try it on. We loo... read more
Business response:
Hello Sheree, thank you for taking the time to share your feedback. We deeply apologize that you are unhappy with our services during your recent visit. Shopping for a bridal gown is such a special moment and we?re disappointed that you and your friends visit fell short of your expectations. We understand that she found her gown at another location, however if we can assist you with anything further please let us know. Best, Brittiany.
We went in looking for bridesmaids dresses and the ladies in there were not helpful in anyway. I told the lady working what I was looking for and my colors and she said “that’s nice, all our dresses are over there.” And pointed in the general direction of the dresses. I was looking for someone to ask about adding tool under a dress and could not find anyone. There was no one else in the store the entire time we were in there. I do not plan on going back
Business response:
Hello Taylor, we are so sorry to hear that you are disappointed with your visit with us. Here at David's, we pride ourselves on providing exceptional customer service. It doesn't seem as if we met that standard with you. We will reach out to the store to share your frustrations. We would love to have you back to provide you with a much better experience. Thank you, Steven E
1. Not all employees are a good fit for customer service. One of the times I was there, I was not acknowledged. 2. Myself and the bridesmaids were measured and tried on the dresses we wanted. After dresses were shipped, all 5 of them needed alterations. 3. I never got the call that my dress was delivered to the store. 4. I was guaranteed that my veil would be delivered, and it was not. You are treated very good in the beginning. But once you make an order with them, THEY DONT CARE ABOUT YOU.
Business response:
Hello Jose Isabel. We are deeply saddened that your recent visit to our store did not meet your expectations. At David's Bridal, our goal is to provide every guest with exemplary service from start to finish. We apologize that we failed to do so for you and your bridal party and will use this feedback to improve service. Thank you, Ellice J.
Uncomfortable, poor price points, like a wedding dress cattle call, no privacy, no room to even look at yourself, not inclusive for plus size brides. I was first told to pick out dresses that were my style and hang them on another rack. Another consultant was taking dresses off this rack. Then I was approached by someone else asking if I had met my consultant yet and I said yes she was the one who told me to select styles I liked and put them aside. This woman informed me I could only try on one dress to start. When I was ... read more
Business response:
Hello Vasalisa, we can?t apologize enough for your recent experience. Shopping for a bridal gown is such a special moment and we?re disappointed that your visit fell short of your expectations. Please know that we value the feedback that we receive from our customers, as it allows us to improve the service that we offer. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Jessica H). Best wishes, Jessica H.
Worst customer service ever!!! The store manager is the rudest and most unprofessional manager I’ve ever met!!
Business response:
Hello Amber, thank you for taking the time to provide us with your feedback. We are very sorry to hear you were unsatisfied with your experience. If you would like to discuss anything further please email dbcares@dbi.com (Subject: Attn. April B City/Store Location). Best wishes. April B.
Absolutely ridiculous. My sister had an appointment at 1:00pm and upon arrival they told us are consultant would be ready at 1:30pm. So we just shopped around no consultant no rooms to put the dresses in. After a while we got a room but no consultant still (one change room for two girls). After all our dresses were done still no consultant an hour and half later. No apologies from a manager or staff either. One lady tried to help a bit but she was dealing with her own appointment. Walked out with nothing when we were prepare... read more
Business response:
Hello Caitlin, we are very sorry to hear that you were disappointed with your experience. This is not the type of service we expect to provide for any of our guests. We would love the chance to have you back to deliver a better experience. If you are interested please contact us at dbcares@dbi.com (Subject Attn: BrittianyD.) Thank you, BrittianyD.
Frequently asked questions about David's Bridal Corporate Office
How is David's Bridal Corporate Office rated?
David's Bridal Corporate Office has a 4.7 star rating with 1,038,978 reviews.
When is David's Bridal Corporate Office open?
David's Bridal Corporate Office is closed now. It will open at 10:30 a.m.