This profile has been claimed by the business owner or representative.
David's Bridal Corporate Office
- Retail
- King of Prussia, PA
About this business
Location details
630 Allendale Road, Suite 250, King of Prussia, PA, 19406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 9:00 p.m. | |
| Tue | 10:30 a.m. to 9:00 p.m. | |
| Wed | 10:30 a.m. to 9:00 p.m. | |
| Thu | 10:30 a.m. to 9:00 p.m. | |
| Fri | 10:30 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 7:30 p.m. |
alterations costs more than the dress.
Business response:
Hello Judith, we are so sorry to hear that our team has disappointed you, and we appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Jessica H). Best wishes, Jessica H.
I set up an appointment for my friend to try on wedding dresses this past Friday. It was in the evening, 6pm. The lady that was assigned to help my friend was awful. This is not the kind of person that should be around people who are experiencing some of the happiest moments of their lives, like finding their wedding dress. She was unhelpful and rushed through the entire process. She completely disregarded what I had to say when trying to help my friend. My friend was so overwhelmed and I’ve been there for her to help her ge... read more
Business response:
Hello Ashley, thank you for taking the time to provide us with your feedback. Your response will be used in training and coaching to ensure we do not fall short of exceptional service in the future. The happiness of our guests is our number one priority and we are sorry to hear that we did not provide you or your friend with a once in a lifetime moment. Thank you again for your feedback, we will be sure to address these concerns with our management team. Thank you, April B.
We arrived at David Bridalsat 6:03pm this evening, and the associate was escorting a customer out the store. We were standing to go in the store and the associate saw we were standing there. She didn't acknowledge us. She didn't ask how can I help you. She didn't say, we're closed and these are our hours. She put her head down and closed the door in our face and locked it. I was taken aback with the lack of her customer service skills.
Business response:
Hello Kaye. We would like to apologize for the less then professional manner in which staff interacted with you during your recent visit. The happiness of our guests is our number one priority and we are sorry to hear that we did not provide you with quality service. Thank you for your feedback, we will share it with our team to ensure a better experience in the future. Thank you, April B.
I went in there with every intention of walking out with a special occasion dress. It was around 6 pm and they had hours til 9 pm. I spent at least FORTY-FIVE minutes trying to find a dress and not one representative offered to help me. There were no less than four people working and no other customers in the store. I finally got so frustrated I left. No, I would not recommend this business.
Business response:
Hello Tina, we are sorry that you did not receive more assistance. We want our consultants to be providing insightful product knowledge and great service to our guests from beginning to end. We will work with our team to improve moving forward. Best Wishes, BrittianyD.
Horrible experience, Emily our wedding consultant was very rude, not helpful, did not allow the bride to be select her dresses. We felt rushed, did not say bye or informed us of the process.
Business response:
Hello Anna, we are sorry that you did not receive more assistance. We want our consultants to be providing insightful product knowledge and great service to our guests from beginning to end. We will work with our team to improve moving forward. Best Wishes, BrittianyD.
My friends and I had a terrible experience. Our appointment was for 1:30 and we got assigned a "stylist" over an hour later. The "stylst" did not pull a single dress for us nor offer any advice. She stood at a computer outside of our changeroom discouraging us by telling us items on special order - not once did she direct us to dress IN stock. She never bothered to ask what we were looking for or type of wedding. She also clearly did not look at the sheet the bride filled out as we were open to getting some accessories, but ... read more
Business response:
Hello Jessie, we are sorry that you did not receive more assistance. We want our consultants to be providing insightful product knowledge and great service to our guests from beginning to end. We will work with our team to improve moving forward. Best Wishes, BrittianyD.
Front desk girl was absolutely rude. It’s so sad to see that companies hire staff that are unprofessional and uneducated towards customers. They should be there to help you and assist you not give you attitude when asked a question. I did not have the chance to meet the rest of the staff which seemed nice but thanks to her no need to go back.
Business response:
Hello Sandra, we are so sorry to hear that you are disappointed with your visit with us. Here at David's, we pride ourselves on providing exceptional customer service. It doesn't seem as if we met that standard with you. We will reach out to the store to share your frustrations. We would love to have you back to provide you with a much better experience. Thank you, Steven E
No stars ⭐️ When we went there with daughter they helped find the wedding dress but when we asked for help on the brides maid dress they got cold and rude and in the end when we went to pay for dress they were rude asked to see manager they refused to get her said she was busy in the back if it wouldn’t have been for my daughter loving this dress we would have told them to stuff it but now karma since they filed bankruptcy they did it to themselves bye bye David bridal 😂
Business response:
Hello Kris, thank you for your feedback. We apologize for the less than satisfactory service. We will be sure to pass along your concerns. Thank you, Steven E
You would think working at a bridal shop would make you aware that women come in all shapes and sizes. To be with my friends trying on bridesmaid dresses and then trying to grab a dress to put on, but then I am stopped and told no no, the "big" one is over here, over and over was quite humiliating and depressing. I am not even a big girl, but I guess if you are not a size 0-4 then you are shamed in this store. I will never shop at this store and I will do everything I can to tell anyone else I know who is shopping for dresse... read more
Frequently asked questions about David's Bridal Corporate Office
How is David's Bridal Corporate Office rated?
David's Bridal Corporate Office has a 4.7 star rating with 1,038,984 reviews.
When is David's Bridal Corporate Office open?
David's Bridal Corporate Office is closed now. It will open at 10:30 a.m.