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David's Bridal Corporate Office
- Retail
- King of Prussia, PA
About this business
Location details
630 Allendale Road, Suite 250, King of Prussia, PA, 19406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 9:00 p.m. | |
| Tue | 10:30 a.m. to 9:00 p.m. | |
| Wed | 10:30 a.m. to 9:00 p.m. | |
| Thu | 10:30 a.m. to 9:00 p.m. | |
| Fri | 10:30 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 7:30 p.m. |
Because I have had nothing but problems with them! Their customer service is terrible and they are very unorganized
Business response:
Hello Ashley, we are so sorry to hear of the frustrations we have caused you. We strive to provide all of our guest with a memorable experience and we are so disappointed to know that we did not provide that for you. We will be sure to share your experience with our executive team. Thank you for taking the time to share your experience with us, Steven E.
Do these reviews even work? I keep seeing negative comments with several promises to make improvements, but I don’t see any changes. I was very disappointed with my experience at David’s Bridal. I had an appointment, but the consultant wasn’t dedicated to me. She was helping another bride as well. She was nice, but a real consultant will listen to the bride. She should also know what dresses will look good on a bride (as they should be experts in their jobs) and should make a bride feel beautiful. The dress I really wanted t... read more
David's bridal had my wife in tears and held her dress hostage over an error on their part (another store refunded a bridesmaids dress) and demanded my then fiance cover the $250 bridesmaid dress or her custom dress would be canceled..one week before our wedding. You would think that if we were forced to pay for the canceled bridesmaid dress, that we would get the dress? nope! just out the money. Also, they screwed up her alteration, so after all the hassle of having a confrontational manager, she wasn't happy with her dress... read more
when I got my bridesmaid dresses picked for my girls they literally called me and told me if my girls didnt pick up their dresses within 48 hours they would be unavailable. more than a 48 hour notice would have been nice!
Business response:
Hello Renee. We would like to apologize for the lack and the quality of communication you had from our store. We strive to keep our guests well informed every step of the way, and unfortunately we did not provide that for you. We will be sure to share your experience with our team to ensure it will not happen again. Thank you, April B.
Although my wedding dress was beautiful and the alterations department was great, I am very concerned about the fact that David's Bridal sold my personal information, including my email address, phone number and address to third parties. I got my dress more than a year ago and I still receiving emails from MLM consultants such as Mary Kay and also different magazines in the mail that I didn't subscribe to. that is disrespectful to the customer to sell their private information.
Business response:
Hello Lina, we are so sorry to hear that we have disappointed you, and we appreciate you taking the time to share this feedback so that we can assist our team in correcting this issue. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Jessica H). Best wishes, Jessica H.
Don't give them your phone number. They'll call and harrass you months later, whether you got a dress or not. Really bad way to get customers, just convinced me to not shop there. Apparently this isn't exactly legal and I can talk to someone about this harrassment, as other people already have and have gotten money out of it, but instead I just blocked the number. I'll buy my dress when I can, don't need phone calls reminding me. This is why brides get so stressed out before their wedding. We never set a date, and I thought ... read more
From the first day too the last this store has left me so frustrated and my dress was never the way I had wanted it for my wedding day. Very crowded and under catered too when looking for dresses whether it was for me or my bridesmaids. When I was in the process of getting my dress altered the lady who appeared to be the main seamstress ( or at least the only one who was helpful at later hours, usually helping multiple people at once because she was the only one capable ) told me that I could get my bra altered with some fab... read more
Business response:
Hello Kelly, we are so sorry to hear that you are unhappy with our services. We apologize for not being able to provide you with a 5 star experience. So that we can learn more and further assist you, please email us at DBCares@dbi.com (Attn:Ellice J). Thank you, Steven E
Beware of alteration costs! And hope if you do alterations at this location there are no problems! 4 times of "fixing" still was not right on wedding day! Not to mention alterations came to over $700.00 ABSURD! Would NOT recommend this store to any bride. Aggravation & lies was all we felt we got'
Business response:
Hello Carol, we sincerely apologize that you are unhappy with our services during your time with us. We strive to provide each and every one of our guests with the best possible customer service and we are so sorry to hear that was not what you were given. For more assistance, please email us at DBCares@dbi.com(Attn:Ellice J) Thank you, BrittianyD.
***LOST DRESS & NO HELP**( This location (Reno, NV) is a NIGHTMARE! My maid of honor picked out a dress within the recommended timeline. Had it altered and even asked when she should pick up her dress and explained the wedding is in Pittsburgh would it be okay to pick it up 2 days before she flies out. They told her everything would be okay... THEY LOST HER DRESS! THEY OFFERED NO HELP AND TOLD HER THEY COULD NOT RETURN HER MONEY!!! That she would have to pick out a new dress or order it online because they can't give her he... read more
Business response:
Hello Kimberly, we are so sorry to hear that you are disappointed with your visit with us. We cannot apologize enough to hear of your recent experience at our Reno location. We will be sure to share your feedback with our team to make sure this does not occur again. We would like to thank you for taking the time to provide us with your feedback. Your comments will help to grow as a company. Thank you, Steven E.
Frequently asked questions about David's Bridal Corporate Office
How is David's Bridal Corporate Office rated?
David's Bridal Corporate Office has a 4.7 star rating with 1,038,984 reviews.
When is David's Bridal Corporate Office open?
David's Bridal Corporate Office is closed now. It will open at 10:30 a.m.