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David's Bridal Corporate Office
- Retail
- King of Prussia, PA
About this business
Location details
630 Allendale Road, Suite 250, King of Prussia, PA, 19406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 9:00 p.m. | |
| Tue | 10:30 a.m. to 9:00 p.m. | |
| Wed | 10:30 a.m. to 9:00 p.m. | |
| Thu | 10:30 a.m. to 9:00 p.m. | |
| Fri | 10:30 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 7:30 p.m. |
Fire Renee, shes useless and does not care about the customers
Business response:
Hello Kevin, we are so sorry to hear that you feel this way. If you would like to discuss your visit further, please email us at DBCares@dbi.com (attn:BrittianyD) Thank you, BrittianyD.
Most terrible customer service I’ve ever encountered. No wonder they’re going bankrupt.
Business response:
Hello Jenna. We cannot apologize enough for the service you received during your experience with David's Bridal. Our goal as a company is to provide exemplary service to all of our guests and it hurts us when we hear that we did not accomplish that. Thank you for sharing your feedback. We will be sure to address this with our team. Thank you, April B.
they are the WORST... they figure they have you their dresses are cheaper..the alterations are close to 500.00$. I have a long story on what they did to rip us off ask me
Business response:
Hello Donna. We are sorry to see that you did not have a better experience with us. We would like to hear about your experience and invite you to reach out to us at Dbcares@dbi.com (Attn.Ellice/MapleShade). Thank you, Ellice J.
If i could give Zero stars, I would! There were NUMEROUS problems we had to deal with. The only good day was the day my daughter picked out her dress. Once that was taken care of and paid for, problems added up. Keep in mind we were from Canada and had to take a day off work to make it to appointments. Alteration appointments were cancelled because there wasn’t even a seamstress there that day/time. Every fitting appointment ran late, she was left in the changing room for 15-20 minutes at a time waiting for them to get/find... read more
Business response:
Hello Meikal, we are so sorry to hear of the frustrations we have caused you. We strive to provide all of our guest with a memorable experience and we are so disappointed to know that we did not provide that for you. We will be sure to share your experience with our executive team. Thank you for taking the time to share your experience with us, Steven E.
I went in a month ago with my parents to find a simple wedding dress for my court wedding. Upon arrival, we weren’t even greeted by the lady at the counter. I began to look and every sales associate would just stare at me like I didn’t belong. No one ever asked if I needed help. After 20 mins of wandering around, I stopped someone and asked if there was anyone to help me. She very rudely said “Did you sign in? Because if you didn’t, no ones gonna help you.” How am I supposed to know you have to sign in if the greeter just st... read more
Business response:
Hello Dalia, we are so sorry for the care and service you received during your in store experience. We value you as a customer and we are truly sorry that was not displayed during your visit to our store. We understand this is an exciting and special time for brides and families and do not take this feedback lightly. Thank you for taking the time to provide your feedback, we appreciate you taking the time so we may grow, train, and become a better place for future brides and customers. Best Wishes, BrittianyD.
Not only was my dress screwed up between two alterations appointments within TWO weeks of my wedding, I opened my dress the morning of my wedding and there was a RED LIPSTICK looking mark on my dress. Thank goodness it wasn't insanely noticeable enough to ruin my day, but seriously! COME ON!!! I feel like got overly charged on my alterations anyways and then this! I was in there so many unnecessary times and wasted so much time and from the sounds of money of overly done alterations! UNACCEPTABLE! Plus, every time I called... read more
Business response:
Hello Amber. Thank you so much for providing feedback regarding your experience at our Omaha location. We are deeply sorry for the less than quality service you received on your visit. Our top priority is to ensure that all of our guests are well taken care of and it does not sound as though we accomplished that. We appreciate your feedback and will be sure to address your concerns about which areas need some improvement so that we can provide you with a better experience in the future. Thank you, April B.
Went there TWO months ago to order my flower girls dresses. Not only did their customer service blow when I was there, no one ever mentioned they would call you repeatedly to harass you about picking up your order because they “lack storage”. Probably should have mentioned that so I could have cleared my schedule after the first call. I pick up the dresses to find that one of them has four inch rips on each side of the zipper. So now I’ve wasted $200 and 2 months waiting on dresses that were poorly made.
Business response:
Hello Kelly, we sincerely apologize that you are unhappy with our services during your time with us. We strive to provide each and every one of our guests with the best possible customer service and we are so sorry to hear that was not what you were given. For more assistance, please email us at DBCares@dbi.com(Attn:BrittianyD) Thank you, BrittianyD.
I had a WONDERFUL experience trying on dresses and finding the wedding dress I wanted.. until it came time to buy it. The dress I picked out was $100 off if ordered online, but it didn't give us the option to ship it to the store, and because I wanted to be assured it was in good quality and what I ordered, I did NOT want it shipped to my home.. apparently that was asking to much.. So the next day we call the customer service line and the woman on the phone gives us her name and tells us to ask the Knox store if they will ho... read more
Business response:
Hello Rayli. We would like to apologize for any frustrations caused regarding your shopping experience. We see that you have reached out to us since posting. If you still need assistance in this matter, let us know at Dbcares@dbi.com (Attn.Ellice/Knoxville). Thank you, Ellice J.
Even though the store had my dress section my dresses were not pulled before hand and was told some of them were not in the store but somehow were found later in the appointment. My stylist had two brides to serve at the same time which did not work well for me at all. The stylist was so focused on the other bride she gave me only the very minimum of service. I had to take the gowns out of the bag myself. many times I was waiting for the stylist to come back to do up my gown and if it was a corset back it was not done up ful... read more
Business response:
Hello Erin, we are very sorry to hear that your trip to David?s Bridal was less than satisfactory. It is our mission to give our customers the ?once in a lifetime? experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. If you would be willing to give us another chance or would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn Jessica H.). Best wishes,BrittianyD.
Frequently asked questions about David's Bridal Corporate Office
How is David's Bridal Corporate Office rated?
David's Bridal Corporate Office has a 4.7 star rating with 1,038,984 reviews.
When is David's Bridal Corporate Office open?
David's Bridal Corporate Office is closed now. It will open at 10:30 a.m.