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David's Bridal Corporate Office
- Retail
- King of Prussia, PA
About this business
Location details
630 Allendale Road, Suite 250, King of Prussia, PA, 19406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 9:00 p.m. | |
| Tue | 10:30 a.m. to 9:00 p.m. | |
| Wed | 10:30 a.m. to 9:00 p.m. | |
| Thu | 10:30 a.m. to 9:00 p.m. | |
| Fri | 10:30 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 7:30 p.m. |
My past experience at David’s Bridal was absolutely terrible. We are rushed due to THIER mistake. I had originally booked my appointment on line and few weeks in advance, I recieved a to confirm with a total different time. When I asked the girl explained that bookings have extended their timing and that’s why there was a time change. I was told on the phone we would have 90mins. I explained we were driving an hour into the store and wanted to make sure I had all the right info. However once we got the store they had my orig... read more
Business response:
Hello Melissa, we are deeply sorry that your recent experience with us was less than satisfactory. We at David's Bridal are committed to providing our customers with exceptional customer service. I hope that you will allow us the chance to rebuild your trust in our brand and schedule another appointment with us. If you would like to schedule an appointment or if you would like to further discuss this matter, please e-mail us at: dbcares@dbi.com with ATTN BrittianyD.in the subject line. I will be sure to share your experien... read more
David’s Bridal in Totowa - this is about Alterations - (although buying the dress was another experience!) Mother of the Groom dress - Initial visit was fine. Hem, pick up on shoulders ( remember this one), take in under sleeves - Costly! $135 - Dress cost -$179. Dress was ready in 3 weeks. I came in ready to try on - woman hands me the bag (same wrinkled bag I brought it in) and says thanks. I said I was not leaving until I tried it on. I found it was too short - woman said I wasn’t standing right. At that point I figure... read more
Business response:
Hello Diana. We are saddened to hear that your experience with us was not better. we are committed to providing professional service as well as quality alterations services. We are sorry for the level of service you received and will share your feedback with management. Thank you, Ellice J.
Having a horrible time at both stores! Bridesmaids are not being helped or told the truth. if it were not too late would have used Wendy's Bridal. Reported ongoing bad EXPERIENCE to the TV Media and BBB
Business response:
Hello Crystal, a member of our team will be reaching out to you shortly to discuss your experience in store. Thank you, DBI.
On Sunday I took my daughter shopping for a semi dress here. She did NOT find anything she liked, so we asked an employee if they knew where Prom Excitement was and they told us it was closed. Well, thankfully my daughter had googled it as we left empty handed and she found the perfect dress for her event at Prom Excitement.
Business response:
Hello Michelle. We are upset to hear that you felt mislead by your consultant. Our staff should be providing accurate information to all of our guests and we apologize that this did not occur. We appreciate your feedback and will share this with management. Thank you, Ellice J.
RecommendedI have had a few good experiences here and also two very bad experiences. The only reason I am recommending them is because of the good service I got from Keely. Keely helped me with alterations on my dress and gave exceptional customer service. She was very polite and talked with me through the whole appointment about my wedding plans. She goes above and beyond to make sure her customers are happy. I would reccomend her to anyone who goes in the OKC David's Bridal. You will not be disappointed with her. Now for the awful em... read more
They can start by firing the employees they now have, and get new more accommodating, polite, and helpful people.
Business response:
Hello Dan, thank you for your feedback. We apologize for the less than satisfactory service. We will be sure to pass along your concerns. Thank you, Steven E
To go to an establishment that’s supposed to help you feel important getting ready for your special day, my experiences have been terrible. They clearly don’t care. I always feel like I’m bothering them. Maybe it’s because I didn’t say “yes to the dress” the first time I had my fitting appointment where I wasn’t even measured and didn’t know I should’ve been until my bridesmaids were fitted. Ordered my dress in the store but online and they didn’t have one in the store to try on. Went in to pick it up today and was left in a... read more
Business response:
Hello Kimberly, we sincerely apologize that you are unhappy with our services during your time with us. We strive to provide each and every one of our guests with the best possible customer service and we are so sorry to hear that was not what you were given.We want our consultants to be providing insightful product knowledge and great service to our guests from beginning to end. We will work with our team to improve moving forward. Best Wishes, BrittianyD.
I will absolutely not be recommending David’s bridal to anyone. My appointment didn’t start until 20-25 minutes after it should have. I understand things don’t always run as planned, but a heads up would have been appreciated. Then they told me to pick 3 dresses I wanted to try on. Come to find out they didn’t have them in my size anyways. When she did take the time to acknowledge me, my consultant was bringing me all kinds of dresses she knew wasn’t in my size. Then she has the nerve to say, oh sorry we don’t really carry p... read more
Business response:
Hello Amber, thank you for taking the time to provide us with your feedback. Your response will be used in training and coaching to ensure we do not fall short of exceptional service in the future. We are very sorry to hear you were unsatisfied with your experience. If you would like to discuss anything further please email dbcares@dbi.com (Subject: Attn. April B City/Store Location). Best wishes. April B.
Both stores are pricey. They are not customer focused. They won't xfr dresses from one store to the next. They don't communicate w each ot hv They are overpriced for alterations. Not customer focused for bridesmaids just on brides. policy and stipulations change way too frequently.
Business response:
Hello Crystal, we are sorry that your experience in store was less than satisfactory. Our corporate office will be in contact with you to address your concerns. Thank you, DBI.
Frequently asked questions about David's Bridal Corporate Office
How is David's Bridal Corporate Office rated?
David's Bridal Corporate Office has a 4.7 star rating with 1,038,978 reviews.
When is David's Bridal Corporate Office open?
David's Bridal Corporate Office is closed now. It will open tomorrow at 10:30 a.m.