This profile has been claimed by the business owner or representative.
David's Bridal Corporate Office
- Retail
- King of Prussia, PA
About this business
Location details
630 Allendale Road, Suite 250, King of Prussia, PA, 19406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 9:00 p.m. | |
| Tue | 10:30 a.m. to 9:00 p.m. | |
| Wed | 10:30 a.m. to 9:00 p.m. | |
| Thu | 10:30 a.m. to 9:00 p.m. | |
| Fri | 10:30 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 7:30 p.m. |
I don’t know what is wrong with your phone but I have been trying to call your west palm store and the automated system keeps hanging up on me. I need to find out what is going on with my order
Business response:
Hello Kassandra, we are so sorry to hear this. If you still require assistance please email us at DBCares@dbi.com (Attn:BrittianyD). Thank you, BrittianyD.
I was just there for a 5:15pm appointment to get my bridesmaid dress altered. After standing outside the alteration room for over 30 minutes with no one even acknowledging me, I left, very frustrated about wasting my time. What was the point of me making an appointment if it wasn’t going to be honored? When I originally called to make the appointment, I was placed on hold. After being on hold for 15 minutes, I had a friend call from her phone, while my phone was still on hold. Her call was answered right away. So there... read more
Business response:
Hello Michelle. We are deeply sorry to see that your experience with us was not better. We want our team to be organized so that we can provide the best assistance possible. We apologize and will work to improve our stores. Thank you, Ellice J.
The worst place I've ever purchased something. The dress looked like garbage when it arrived, the manager argued with us about it (nice customer service dude) and they charged the card for items we didn't purchase which increased the monthly payments my twice as much as it was supposed to be. Fiance told them she didn't want a veil or shoes and they charged them anyway. Pretty sure they're committing fraud for commission reasons, that's the only reason I can come up with as to why all 4 people are total idiots. I'll be letti... read more
Business response:
Hello Josh, we sincerely apologize that you are unhappy with our services during your time with us. We strive to provide each and every one of our guests with the best possible customer service and we are so sorry to hear that was not what you were given. For more assistance, please email us at DBCares@dbi.com(Attn:BrittianyD) Thank you, BrittianyD.
I made an appointment for a wedding dress fitting at the Manchester, CT. location, my sales person was Kenya. She was overly busy and couldnt attend to me as she should have, ig I didnt have my sister inlaw with I would have been lodt. I ended up buying a dress on sale but was charged an extra $50 for it being a 16W, which is a plus size, the manager Theresa was very rude and plainly stated it is just how thing are, no signs posted in the store for extra cost for plus sizes so it is very misleading.. The manager stated it ... read more
Business response:
Hello Cristin, we cannot apologize enough for the less than satisfactory experience that you encountered during your visit. We want to thank you for taking the time to provide us with this feedback. We appreciate it immensely, as it allows us re-evaluate current policies and procedures so that we can make the proper adjustments to ensure better customer service for the future. Again, we sincerely apologize for the inconvenience and we really do appreciate your feedback! Thank you, Steven E.
First of all, I realize David’s bridal doesn’t do the preserving but they are responsible for the company they use. Horrible experience. I didn’t even buy my dress there because of the selection but I thought I would use their gown preservation service to clean and keep my dress nice as a keepsake. THEY LOST MY DRESS. They lost my $1400 dress and we haven’t even gotten a return phone call past them picking up the other girls dress that accidentally got delivered to me. It was only insured up to $500 because they didn’t say a... read more
Business response:
Hello Kristina, we are so sorry you had this experience with the Memories Gown Preservation service. Our team will be sure to forward your complaint to the Memories Gown Preservation Company as we would never want this to happen to any bride. We suggest contacting their team at (866)-492-4696 where they will be able to provide further assistance with addressing these concerns. Thank you, April B
I am very heart broken and so disgusted to say that unfortunately going to bridal shower with my family to look for a dress , we were looked down on and discriminated by ALL of the employees. We found a dress that we really fell in love with and was ready to purchase the dress that moment and when we asked to please try it on they told us no. What I couldn’t understand is why they stated when we walked in , “ please let us know when you are ready to try a dress on” and than when we asked they said no they can not help us. Th... read more
Business response:
Hello Shawna. We are deeply sorry for manner in which our staff members interacted with you during your visit. At David?s Bridal, we celebrate differences in all forms?race, creed, gender, size, style, budget?and discrimination has no place in our stores or within our brand. We are truly sorry that members of our staff offended you during your visit and we will be sure to address your concerns with our management team. It is not our intention to upset you and we will assure you that our team will be using your feedback in t... read more
My mom bought her wedding dress here. The dress was damaged from people trying it on and it was filthy. After purchasing, we were told the dress would be repaired and dry cleaned. Came back to pick up the dress a week later and the dress was NOT cleaned OR fixed and they tried to pass it off as ready to go. It sat in the garment bag untouched the whole time. The lady helping us was very sweet and also agreed that this was absolutely unacceptable. For a place that charges so much for a dress you would think they would hold th... read more
I went into davids bridal this past Thursday looking for a wedding dress. The clerk kale told us to show her a couple of dresses I wanted to try on. I pick about 5 out of different styles. She let me try one on and I told her what I didn’t like about it. She then put all the dresses we picked out back and brought some of her own choosing. Witch I didn’t care for any of them. About 15 minutes before the end of my appointment, my mom took my son(of 6 months) to the bathroom to change him. She left me in the dressing room to ch... read more
Business response:
Hello Sydnie, we are deeply sorry that your recent experience with us was less than satisfactory. We at David's Bridal are committed to providing our customers with exceptional customer service. I hope that you will allow us the chance to rebuild your trust in our brand and schedule another appointment with us. If you would like to schedule an appointment or if you would like to further discuss this matter, please e-mail us at: dbcares@dbi.com with ATTN BrittianyD.in the subject line. I will be sure to share your experienc... read more
Not a great experience overall. I had the last appt of the day to pick out my dress, which was fine but then my consultant didn’t even offer for me to try on a veil or headpiece or my accessories. I went to pick up my dress today and it was very unceremonious. No offers to schedule an alterations appointment or maybe accessorize the brand new dress that I just got. She pretty much just handed me my dress, after I signed for it of course, and then opened the doors for me.
Business response:
Hello April and congratulations! While we are happy to hear that you found your dress with us, we would like to apologize for your overall experience. We want our staff to be fully engaged from beginning to end. We are sorry for not doing so and will work to improve this. Best wishes, Ellice J.
Frequently asked questions about David's Bridal Corporate Office
How is David's Bridal Corporate Office rated?
David's Bridal Corporate Office has a 4.7 star rating with 1,038,978 reviews.
When is David's Bridal Corporate Office open?
David's Bridal Corporate Office is closed now. It will open tomorrow at 10:30 a.m.