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David's Bridal Corporate Office
- Retail
- King of Prussia, PA
About this business
Location details
630 Allendale Road, Suite 250, King of Prussia, PA, 19406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 9:00 p.m. | |
| Tue | 10:30 a.m. to 9:00 p.m. | |
| Wed | 10:30 a.m. to 9:00 p.m. | |
| Thu | 10:30 a.m. to 9:00 p.m. | |
| Fri | 10:30 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 7:30 p.m. |
Such an awful experience from my wedding dress to half of my bridesmaids dresses... alterations couldn’t get anything right. I added sleeves to the dress and they were not on even or the same length it was slightly tightened upon request and when complained about it still not being right (totally uneven) I was informed it would be okay once I took the dress home and tried it on with my undergarments ... went home and tried it on and it looked awful one sleeve placed in the seem of the breast area (where we wanted it) and the... read more
Business response:
Hello Breanne, thank you for taking the time to share your feedback.We deeply apologize that you are unhappy with our services. We understand that you have spoken with Corporate, we are so sorry to hear that you are disappointed with the out come. If you would like to speak further, please email us at DBCares@dbi.com (Attn:BrittianyD) Thank you.
This establishment ruined my best friends “special day”. She bought her dream dress from them, and when she went for her final fitting, the alterations department ruined her entire dress. They denied that they did anything wrong and that the bride was to blame! They are so untrustworthy and lie. They promised she would be reimbursed for her money spent on the alterations and then was never given any. The alterations supervisor even admitted she was in the wrong and did the wrong things to my best friends dress six weeks befo... read more
Business response:
Hello Brianna. We are genuinely upset to hear about the experience you all had. We hold our stores to the highest of standards will accept nothing less. If she has not done so yet, please have the bride reach out to us at DBcares@dbi.com (Attn.Deptford) with more details. Thank you, Ellice J.
Absolutely the most atrocious place to ever buy any wedding dress! Alterations is not only a huge scam for the money, but most of all the work is completed at minimal standards! Six weeks before her wedding now she has nothing and they DON’T care. She truly should have listen to her friends and did more research on the LACK professionalism and caring nature of the staff. All they want it your money! (Even the alterations manager saluted me off as I walked out the door) Professionalism at its best!
Business response:
Hello Kimberley. We are genuinely upset to hear about the experience you all had. We hold our stores to the highest of standards will accept nothing less. If she has not done so yet, please have the bride reach out to us at DBcares@dbi.com (Attn.Deptford) with more details. Thank you, Ellice J.
On 10/14/18 my Bridal Party (4 Bridesmaids and Flower Girl) and I went to Davids with an appointment to find their dresses. The first associate who helped us was great- funny, helpful, etc, she made us feel valued. We got transferred to Emma who was in charge of Bridesmaids dresses and she had the opposite disposition. Her attitude was sub-par, lacked engagement and we felt like she had no desire to help us. Her energy was low. When my Maid of Honor grabbed a Juniors dress (without directions on where in the store to loo... read more
Business response:
Hello Kristen, we are very sorry to hear that your trip to David?s Bridal was less than satisfactory. It is our mission to give our customers the ?once in a lifetime? experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Jessica H). Best wishes, Jessica H.
David's Bridal was the worst experience ever. They ruined my dress and alterations and promised to reimburse me and they did not. Needless to say, I contacted the corporate office. It didn't need to go this far. I will NEVER recommend this place to ANYONE.
Business response:
Hello Michelle. We cannot apologize enough for the experience you've had with us. We are deeply sorry and would like to see if we can assist. Please email us at DBcares@dbi.com (Attn.Ellice/Deptford) if you still need assistance with this matter. Thank you, Ellice J.
RecommendedGosh had a wonderful time there they made me feel like a beautiful bride and the staff is so amazing!
Business response:
Hi Charolette and congratulations! Thank you for taking the time to share your great experience! We are thrilled to hear that you enjoyed our service on your visit. We appreciate the feedback! Best Wishes, Ellice J.
Betsy was absolutely AMAZING. I went in on a Wednesday they weren’t busy at all. 5th dress i tried on was the one! Well i loved Betsy and my experience so much i made an appointment to take my bridesmaids in. My girls found a dress super easy. They told me i had plenty of time to order dresses. Well when time rolls around. My MOH called and they informed us we had like 6 hours to order the dresses or they wouldn’t arrive in time for the wedding. I ordered my little cousin the same dress the day before and there was no concer... read more
Business response:
Hello Courtney. We would like to apologize for the less then professional service you received on your recent visit. The happiness of our guests is our number one priority and we are sorry to hear that we did not provide you with a once in a lifetime moment. Thank you for your feedback, we will be sure to address it with our management team. Thank you, April B.
They've had my dress for a month. My appointment to pick it up was scheduled for 6pm today when I did my alterations appointment a month ago and confirmed by text last night. Went to pick it up today and they hadn't even started working on it yet. No explanation given whatsoever.
Business response:
Hello Kristen. We are disappointed to hear that your alterations were not completed in a timely manner. We want to ensure that we are on track with our services and apologize for not doing so. We will be discussing your experience with the management team. Thank you, Ellice J.
Horrible experience!!! Staff was rude and met with attitude. They let us know they were needing to be in physical therapy because they had to pull wedding dresses off the rack?! We couldn’t look at dresses only what they wanted to pick for you. Then there were no chairs for friends and family to sit in while watching the bride try on a limited amount of dress choices. It is supposed be fun looking for THE dress but NOT at this store!!! Would go anywhere else!!
Business response:
Hello Jennifer. We would like to apologize for the less then professional service you received on your recent visit. Our top priority is to ensure that all of our guests are well taken care of and it does not sound as though we accomplished that. We will be sure to pass along your feedback so that our team can grow from it. Thank you, April B.
Frequently asked questions about David's Bridal Corporate Office
How is David's Bridal Corporate Office rated?
David's Bridal Corporate Office has a 4.7 star rating with 1,038,978 reviews.
When is David's Bridal Corporate Office open?
David's Bridal Corporate Office is closed now. It will open tomorrow at 10:30 a.m.