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David's Bridal Corporate Office
- Retail
- King of Prussia, PA
About this business
Location details
630 Allendale Road, Suite 250, King of Prussia, PA, 19406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 9:00 p.m. | |
| Tue | 10:30 a.m. to 9:00 p.m. | |
| Wed | 10:30 a.m. to 9:00 p.m. | |
| Thu | 10:30 a.m. to 9:00 p.m. | |
| Fri | 10:30 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 7:30 p.m. |
I want to give a big shout out to Tammy at the Greenfield, WI location.... You really let me down. I was verbally told by another associate that I could exchange a bridesmaids dress that I got stuck with (because the wedding was called off) for another dress. However, I was not informed of a deadline for that exchange. So when I came to this location to exchange it for a junior bridesmaids dress for my daughter, she told me I couldn’t do it because the wedding date that never even happened had passed. The dress was never eve... read more
Business response:
Hello Alyssa. We would like to apologize for any frustrations that we may have caused you. We would like to look further into your situation and help find a resolution to your issue. Please email us at Dbcares@dbi.com (Attn. Steven E), so that we can gather more information and further assist you. Thank you, Steven E
I am gonna have to say I love the Vera Wang Collection here. The assistance with dresses was great but The lady assisting us didn’t write down the dress choices on the event. When I got there, the event didn’t have two dresses that have been bought. Now I’m scared dresses will be ordered twice. Color wasn’t on there either. Now I’m calling to verify. Hoping everything is correct. My phone number was wrong. I was expecting more.
Business response:
Hello Jo-Anna, we are so sorry to hear of the frustrations we have caused you. We strive to provide all of our guest with a memorable experience and we are so disappointed to know that we did not provide that for you. We will be sure to share your experience with our executive team, to make sure that you order is correct. Thank you for taking the time to share your experience with us, Steven E.
Shocked at the lack of professionalism here. Stopped by with my family hoping to look at wedding dresses for my wedding. The manager, Kay, says to employee while I’m standing there “were not taking walk in todays, please don’t take a walk in today. Don’t do that to me” So extremely rude and unprofessional. This is supposed to be a special experience picking a wedding dress. Mine certainly won’t be picked from here.
Business response:
Hello Marissa, we are so sorry to hear of the frustrations we have caused you. We strive to provide all of our guest with a memorable experience and we are so disappointed to know that we did not provide that for you. We will be sure to share your experience with our executive team. We would love to have you back to provide you with a much better experience. Thank you for taking the time to share your experience with us, Steven E.
This is by far the worst Davids bridal I have ever been to. I have been in here multiple times for weddings and its always the same. I was here back in spring to try on bridesmaid dresses and the party of 5 bridesmaids and 2 Mothers were crammed into ONE dressing room in the corner. The associate was no where to be found and would pop back in after her other groups she was working with. I was also not sure on ordering quite yet due to wanting to extend my family... and the associate working with us told me I should know my ... read more
Business response:
Hello Jessie, we are so sorry to hear that you are disappointed with your visit with us. We cannot apologize enough to hear of your recent experience at our Brookfield location. We will be sure to share your feedback with our team to make sure this does not occur again. Our team would also like to apologize for the less then professional service you received on your recent visit. We would like to thank you for taking the time to provide us with your feedback. Your comments will help to grow as a company. Thank you, Steven E... read more
Dresses are cut small, you can't get a refund or an exchange after the event. will never purchase anything else from David's Bridal again
Business response:
Hello Dayong, we are saddened to see that you were not happy with our companies return exchange polices. We want to thank you for taking the time to provide us with this feedback. It allows us re-evaluate current procedures so that we can make the proper adjustments to ensure better customer service for the future. At David's Bridal we are always looking for ways to better our customer experience and will be sure to forward your feedback to the appropriate teams. Thank you, April B.
jacquard dress was pressed at the store and pattern flattened, offer made to purchase the sample at cost of bride.
Finding the dress was fine. The alterations were another story. Very unaccommodating for the bride’s work schedule and terrible alteration. When being fitted we kept telling the lady it was too tight. She finally loosened it. My daughter became ill the week she was supposed to pick it up but her bridal portraits were in 3 days. My daughter is in Houston not SA. So all i could do was gamble snd pick it up. It was so tight i could barely zip it. She actually did her portraits with it unzipped about 3 inches. I ended up paying... read more
Business response:
Hello Sylvia, we are so sorry to hear that our team has disappointed you and your daughter, and we appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Jessica H). Best wishes, Jessica H.
Overall unprofessional, the alterations department lacks in every aspect. This place messed up my friends wedding dress 6 weeks before her wedding and is refusing to reimburse her for $500 worth of alterations. Needless to say I’ll never shop David’s bridal ever again and I will be taking my dress elsewhere for alterations.
Business response:
Hello Amber. We are genuinely upset to hear about the experience you all had. We hold our stores to the highest of standards will accept nothing less. If she has not done so yet, please have the bride reach out to us at DBcares@dbi.com (Attn.Deptford) with more details. Thank you, Ellice J.
I give 3 stars because my dress was absolutely gorgeous!! Not 5 stars because I am so disappointed in alterations. My wedding was on Friday, dress looked beautiful. Bridesmaids put me in the dress, top botton was hanging by a thread. Which alterations said they opened the loop since it was so tight... clearly did a bad job. Botton on my sleeve started coming undone quick, another loop they said they were opening up a little so it would fit better... another terrible job. But what really really aggravated me was the fact that... read more
Business response:
Hello Jessica and congratulations. While we are happy that you loved your dress, we are sorry to hear that you were not happy with your alterations. We want to produce quality work for our guests and can't apologize enough. We will be sharing your feedback with the team so that we can improve. Thank you, Ellice J.
Frequently asked questions about David's Bridal Corporate Office
How is David's Bridal Corporate Office rated?
David's Bridal Corporate Office has a 4.7 star rating with 1,038,978 reviews.
When is David's Bridal Corporate Office open?
David's Bridal Corporate Office is closed now. It will open tomorrow at 10:30 a.m.