This profile has been claimed by the business owner or representative.
David's Bridal Corporate Office
- Retail
- King of Prussia, PA
About this business
Location details
630 Allendale Road, Suite 250, King of Prussia, PA, 19406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 9:00 p.m. | |
| Tue | 10:30 a.m. to 9:00 p.m. | |
| Wed | 10:30 a.m. to 9:00 p.m. | |
| Thu | 10:30 a.m. to 9:00 p.m. | |
| Fri | 10:30 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 7:30 p.m. |
Picking out my dress was a good experience. However, I went to pick up my dress today. i called before hand to confirm it had arrive. Upon arriving at the store, I went to let them know i was picking up my dress. The employee handed me a sticky note and told me to write my name and barely spoke another word to me. She then left. I waited a while and she came and only handed me my veil. i asked about my dress and she said it wasnt there. I asked her to check and surprise it was there. The employee was rude and acted like it w... read more
Business response:
Hello Olivia. We are deeply sorry for the level of service you received during your time with us. David's Bridal is committed to providing all of our guests with professional and enthusiastic service and we apologize for not accomplishing this. We will be sure to share your feedback with management. Thank you, Ellice J.
Worst experience ever. They have the WORST customer service. Do yourself a favor and shop anywhere else. I was mislead by multiple associates in the store and when it was addressed with the manager she did nothing. The associates told me that my dress would arrive on a specific date and when that date passed I called the store and was told the dress was in store and I could pick it up anytime. Two days later I drove 45 mine to the store and was told my dress wouldn’t be arriving for two more weeks!! Less than 10 days befor... read more
Business response:
Hello Ashley. We would like to express our sincere apologies for any misinformation that was provided to you. We want to make sure that any information provided is accurate and we will be working with our team to improve this. If you are still having concerns about your order, please let us know at DBcares@dbi.com (Attn.Ellice/Birmingham). Thank you, Ellice J.
My mom and two sisters drove from cape Breton today for an appt with David’s Bridal at 3 pm. When we arrived, we were greeted and told to check out the dresses. I’m not sure who our stylist was as she didn’t introduce herself. We picked out a few we would like to try and were shown to the dressing rooms. After that, our stylist disappeared. There were two other brides and 5-6 young ladies (who said they didn’t have an appt) that this same stylist was assisting. We were left standing there with nobody to assist us with our dr... read more
Business response:
Hello Nicole, we are very sorry to hear that your trip to David?s Bridal was less than satisfactory. It is our mission to give our customers the ?once in a lifetime? experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. If you would be willing to give us another chance or would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn BrittianyD.). Best wishes,BrittianyD.
Not happy with my bridal apt, which was scheduled, my guest were cramped in a corner and I had a small mirror to look at on the dressing stall and felt very rushed. Then never got a call my dress was in. Told couldn’t find my account which was under the wrong number. Then 8 our of 9 bridesmaids dresses were ordered WAY to big. One having to alter more than the dress was worth and told by staff sorry nothing they can do to make it right. Will not be shopping there again!
I will NEVER refer anyone to them period. My dress was 2 hours late. I was told I would be given a refund for steaming services and only a partial refund was given. My brides made paid $150 for alterations that were NOT completed. Completely horrible. All the day before my wedding!!!!
Business response:
Hello Kadija, we are so sorry to hear that you are disappointed with your visit with us. We cannot apologize enough to hear of your recent experience at our Southaven location. We will be sure to share your feedback with our team to make sure this does not occur again. We would like to thank you for taking the time to provide us with your feedback. Your comments will help to grow as a company. Thank you, Steven E.
Never again will I shop with David's Bridal they are horrible
Business response:
Hello Dana, thank you for your feedback. We are so sorry to hear that you feel this way. If there is anything more we can assist you with please email us at DBCares@dbi.com (Attn:BrittianyD) Thank you, BrittianyD.
About a week or so ago, I walked into David's Bridal with my sister to find her dress for my wedding. Upon walking in, my sister and I saw three women employees at the welcoming table area. When we filled out my profile information, an employee who went by the name Dotty told me she would need to take my sisters measurements. My sister shared with her that she recently purchased a dress from David's Bridal for a wedding She was in and that She knew She was a 0 at David's Bridal, and would need to take the dress in because... read more
Business response:
Hello Amanda. We value and respect all of our customers and we are deeply sorry if we made you or your sister feel any other way. Our staff is held to the highest of standards when it comes to customer service and there is no excuse for rudeness. We sincerely apologize and will be sharing sharing this experience with the appropriate departments. Thank you, Ellice J.
RecommendedDidn’t have a very good experience at first with David’s in general. Ordered my dress from the store in Hamburg, ny and when my dress came in, i noticed that the beads on my dress were falling off, strings were loose. And l was upset of course. Took it to alternations and they said we will fix it as best as we can, when l called just to check on the dress. I was told it wasn’t even started yet, of course they said on the tag that the alternations dept told me 2 weeks which wasn’t the case. (Side note) this place wasn’t very ... read more
Business response:
Hello Amy, we are so sorry to hear that you are disappointed with your visit with us. We cannot apologize enough to hear of your recent experience at our Buffalo location. We will be sure to share your feedback with our team to make sure this does not occur again. We would like to thank you for taking the time to provide us with your feedback. Your comments will help to grow as a company. Thank you, Steven E.
ALL SALES ARE FINAL!!! Brides - be warned! I feel like I was backed into a corner. I visited this location recently and had a very bad experience. I bought a veil and headpiece but later decided it was not what I was looking for. I also intended to return to have a dress order canceled and refunded to my credit card. I took the items back to return, still in it's original packaging and tags attached (3 days after original purchase). I was told that I was 'not able to return as all sales were final and it was explained to m... read more
Business response:
Hello Kaitlyn. We would like to apologize for the service you were providing during your time with us. We want all of our policies to be clearly explained prior to purchase and are sorry that this did not occur. If you still need assistance in this matter please let us know at DBcares@dbi.com. We will be discussing this with management. Thank you, Ellice J.
Frequently asked questions about David's Bridal Corporate Office
How is David's Bridal Corporate Office rated?
David's Bridal Corporate Office has a 4.7 star rating with 1,038,901 reviews.
When is David's Bridal Corporate Office open?
David's Bridal Corporate Office is closed now. It will open tomorrow at 10:30 a.m.