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David's Bridal Corporate Office
- Retail
- King of Prussia, PA
About this business
Location details
630 Allendale Road, Suite 250, King of Prussia, PA, 19406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 9:00 p.m. | |
| Tue | 10:30 a.m. to 9:00 p.m. | |
| Wed | 10:30 a.m. to 9:00 p.m. | |
| Thu | 10:30 a.m. to 9:00 p.m. | |
| Fri | 10:30 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 7:30 p.m. |
Worst experience ever, dealt with 2 different locations and both were lack luster customer service. The alterations dept was a complete joke; they are over priced and under delivered. I wouldn’t recommend them to anyone. Poor corporate customer service as well; they treated as I didn’t matter and just kept apologizing. Also, they didn’t do anything to resolve the issues.
Business response:
Hello Samantha, we sincerely apologize that you are unhappy with our services during your time with us. We strive to provide each and every one of our guests with the best possible customer service and we are so sorry to hear that was not what you were given. For more assistance, please email us at DBCares@dbi.com(Attn:BrittianyD) Thank you, BrittianyD.
What a crock!!! I bought a dress for my daughter and she found one somewhere else she likes better. Of course, I can't return the original dress. I was told that I can exchange it for a dress of the same price or higher! Don't shop here unless you are absolutely sold on the dress.
Business response:
Hello Deb, apologize for the frustrations that we may have caused. We want to thank you for taking the time to provide us with this feedback. We appreciate it immensely, as it allows us re-evaluate current policies and procedures so that we can make the proper adjustments to ensure better customer service for the future. Again, we sincerely apologize for the inconvenience and we really do appreciate your feedback! Thank you, Steven E.
Better customer service when difficulties arise. Dress arrived too late for alterations and was returned, as per your instructions. Three weeks later, and still no word on a refund. Not impressed.
Business response:
Hello Juanita, thank you for reaching. Our store team has reached out regarding this matter. Please contact the store directly for more assistance. Thank you, BrittianyD.
Instead of attempting to be the least bit helpful, the male employee today instead was very snippy about myself and my daughters coming in an ***hour and a half before closing***. Even after being told repeatedly that there would not be any reason for me to try anything on today as I was simply looking, he still kept snipping and snapping that I had to make an appointment and come back tomorrow. We did still browse as we were also looking for a maid of honor dress for my daughter. And he still kept being incredibly snippy ab... read more
I was just there a couple days ago and it was awful. My consultant was VERY uninterested and literally walked away from me when I was talking to her and disappeared. She seemed almost bothered that I was trying on dresses? Just lost my business.
My bridesmaids dress was shipped to her all rolled up in a bag. Box would have been better. The service we received the day we bought the dress was less than stellar.
Business response:
Hello Stefanie. We would like to apologize that your experience with us was not better. We appreciate your feedback on these matters as we are always looking for ways to better our services. We will be sure to share this with the appropriate parties. Thank you, Ellice J.
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Business response:
Hello Jennie, we apologize for not providing exceptional service during you visit. If you would like to discuss your experience or if you may need any further assistance please do not hesitate to reach out to us again. Thank you, April B.
Overpriced dresses and absolutely horrible customer service.
Business response:
Hi Sophia, we are so sorry to hear that we have disappointed you with our prices and customer service. Thank you so much for taking the time to provide us with this feedback so that we can improve on this matter in the future. Best Wishes, Steven E.
I had my alterations today, the cost came to $270, which included a rush fee of $60. I understand there could be a lot of work to be done, but that price is astronomical, and completely unfair. The alterations cost more than the dress. I also wasn't told about the rush fee from anyone at the store, I was told by someone who used to work at the store. I think the pricing for alterations could use a huge adjustment. I am extremely disappointed, this has not been a good experience from the beginning.
Business response:
Hello Nicole. We are sorry to hear that our alterations costs were not what you were expecting. We at David's Bridal try to stay competitively priced so that we can best suit the needs to our guests. We appreciate your feedback on our pricing and will share it with the appropriate parties. Thank you, Ellice J.
Frequently asked questions about David's Bridal Corporate Office
How is David's Bridal Corporate Office rated?
David's Bridal Corporate Office has a 4.7 star rating with 1,038,901 reviews.
When is David's Bridal Corporate Office open?
David's Bridal Corporate Office is closed now. It will open tomorrow at 10:30 a.m.