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David's Bridal Corporate Office
- Retail
- King of Prussia, PA
About this business
Location details
630 Allendale Road, Suite 250, King of Prussia, PA, 19406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 9:00 p.m. | |
| Tue | 10:30 a.m. to 9:00 p.m. | |
| Wed | 10:30 a.m. to 9:00 p.m. | |
| Thu | 10:30 a.m. to 9:00 p.m. | |
| Fri | 10:30 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 7:30 p.m. |
I am completely appalled with the service we received today. The girl who was helping us, Jawea was amazing and the sweetest girl. She handled our larger party with ease. However, the manager, Ashley came out of the backroom and then proceeded to belittle Jawea about her not writing our information down when we were still in the process of deciding which dresses and colors we wanted. The way that this manager talked to Jawea was completely uncalled for, unprofessional, and extremely rude. We were all shocked with the way she... read more
Business response:
Hello Caitlin, we are so sorry to hear of the frustrations we have caused you. We strive to provide all of our guest with a memorable experience and we are so disappointed to know that we did not provide that for you. We will be sure to share your experience with our executive team and address your complaint. Thank you for taking the time to share your experience with us, Steven E.
Not impressed with the jewelry.
Business response:
Hi Melissa, we are sorry that your visit with us did not meet your expectations. We at David?s Bridal are committed to offering quality products and service. We appreciate your feedback and will share it with our teams so that we can grow from it. Thank you, April B.
Stars: 0/10 Today was my first appointment for trying on Wedding dresses the first time. This was to be a special day about a hour into the appointment (They are suppose to be 1:30) and my appointment consultant acted like she was tired of helping me. While I still was looking for my dress she then proceeded to tell me it was my last dress and we could be done with my appointment or if I wanted I could go look around. Not to mention since this was my first appointment I was very discouraged! But Thank you because my next app... read more
RecommendedThe experience itself was fun. The workers were kind and helpful. The bathroom was crawling with bugs. Spiders, ants, grasshoppers, etc. some were dead just laying there and others were moving. Very gross. Otherwise the place was pretty clean.
Business response:
Hello Savannah. We are deeply sorry for the poor conditions of the bathroom facilities during your visit. Our top priority is to ensure that all of our guests are well taken care of and it does not sound as though we accomplished that. We will be sure to pass along your feedback so that our team can grow from it. Thank you, April B.
This place is a joke. My soon-to-be sister-in-law took her dress here for alterations and claim they LOST it, with a month until her wedding. After showing them all the receipts, they acted like she was crazy. Come here at your own risk.
Business response:
Hello David, thank you for taking the time to provide us with your feedback. We are very sorry to hear your sister-in-law are having this experience. We would love the chance to talk with her further to address these concerns. If she is interested please contact us at dbcares@dbi.com (Subject Attn. April B City/Store Location) Thank you. April B.
Don’t ever waste your time visit because they don’t value customer service or Black customers
Business response:
Hello Jasmine. We are truly upset that you feel this way and would like to hear more about your experience. Please email us at DBcares@dbi.com (Attn.Ellice/Morrow) with more details. Thank you, Ellice J.
everyone was great except for mamnager michelle. i had my dress altered and it had holes in it afterwards and she asked if i was really going to make a big deal out of it... um yes! so they charged me to fix THEIR mistake. i called after i left to talk to someone else and Michelle answered. she said i was being ridiculoudsand then she hung up on me. i DO NOT recommened going here for alterations.
Business response:
Hello Taylor, we are so sorry to hear that you are disappointed with your visit with us. We cannot apologize enough to hear of your recent experience at our Ft. Wayne location. We will be sure to share your feedback with our executive team to make sure this does not occur again. We would like to thank you for taking the time to provide us with your feedback. Your comments will help to grow as a company. Thank you, Steven E.
EDIT: David's Bridal reached me and I sent them an e-mail with more details. Turns out they said they "have partnered with our store team who have advised us that during your fitting you were informed that this request could not be made". In other words, I am a liar. I had people with me that heard they saying it could be done with some stitches, I had a pin on that place during my first and second visits, however I am just making this out and I chose spending $150+ in non refundable costs just to come to internet and compla... read more
Business response:
Hello Mariana, we sincerely apologize that you are unhappy with our services during your time with us. We strive to provide each and every one of our guests with the best possible customer service and we are so sorry to hear that was not what you were given. For more assistance, please email us at DBCares@dbi.com(Attn:BrittianyD) Thank you, BrittianyD.
This shop has been a nightmare to deal with! Such lack of communication within the staff. First they ordered the wrong dress in. Not only was it off by two dress sizes but also paid for extra length and it wasn’t even on there. Now I call to ask when I can bring my dress up to have it steamed and they are gonna change me 50$ because I didn’t have alterations done on it. Keep in mind when I picked up the dress they said I could bring it back in to have it done.
Frequently asked questions about David's Bridal Corporate Office
How is David's Bridal Corporate Office rated?
David's Bridal Corporate Office has a 4.7 star rating with 1,038,893 reviews.
When is David's Bridal Corporate Office open?
David's Bridal Corporate Office is open now. It will close at 9:00 p.m.