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David's Bridal Corporate Office
- Retail
- King of Prussia, PA
About this business
Location details
630 Allendale Road, Suite 250, King of Prussia, PA, 19406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 9:00 p.m. | |
| Tue | 10:30 a.m. to 9:00 p.m. | |
| Wed | 10:30 a.m. to 9:00 p.m. | |
| Thu | 10:30 a.m. to 9:00 p.m. | |
| Fri | 10:30 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 7:30 p.m. |
My consultant was not very involved with my appointment. She let my bridesmaid carry 6+ dresses before offering to get her a room. She didn't ask me about style or colors, or anything about my wedding. When trying on dresses she disappeared and I had to get help from another consultant just to zip dresses up on my bridesmaid. I had questions about alterations but no staff was to be found.
Business response:
Hello Julie. We are deeply sorry to hear that your recent visit left you feeling uncertain. We at David's Bridal strive to create a memorable experience for all of our guests and we did not live up to that standard for you. We would love to have you back for a more personal visit. If you would like to do so, please email us at Dbcares@dbi.com (Attn: April B) so we can set up a comeback appointment for you. Thank you, April B.
I had a horrible experience. Now last min scrambling to find brides maid dresses and alterations because I was told a week before my wedding my brides maids dresses won’t be in on time. Now can’t order new ones. And was told three different prices for alterations cost.
Worst customer service! The girl I worked with made no effort and seemed like she hated her job!
I went over about a week and a half ago for my fitting. All that had to be done was hem and bustle. I went back in yesterday and my dress smelled like fish (or as it was described "a fishy smelling female body part" . Three of the employees smelled it, but the manager said there was no smell. They took it out back and did something to it and changed the garment bag. The manager never spoke to me after she was told, never apologized, never came and told me what they were doing to it. I took the dress to my dry cleaners this ... read more
Business response:
Hello Mary. We are deeply sorry that your dress was not presented to you in pristine condition. We appreciate you bringing this to our attention and will be investigating it further. If you have any additional details to share, please let us know at Dbcares@dbi.com (Attn.Ellice/Natick). Thank you, Ellice J.
Lousy service as always! First round of alterations, handed the dress and basically told to get out! Don’t know why people are still shopping with this poor excuse of a company! Learned my lesson the hard way, run!!
Business response:
Hello Shauna. We are so sorry that your time with us was not a pleasant experience. We would like to hear more about your time with us and invite you to reach out at Dbcares@dbi.com (Attn.Ellice/Nashua) with more details. Thank you, Ellice J.
Horrible!!!
Business response:
Hello Shannon, we apologize for not providing exceptional service during you visit. If you would like to discuss your experience or may need any further assistance do not hesitate to reach out to us again. Thank you, April B.
Well, let's start with my sister and I both had scheduled appointments to pick up our dresses for my daughters wedding. They were running behind, which was not a big deal until when they called us back to try on our dresses, they told sister she could try hers on in one of the outside fitting rooms because there was a bride coming. Hello, I had an appointment. Not my problem they were running behind. Then when I tried my dress on and the hem was rolling up because it appeared they hemmed it too tightly. Kat, acted li... read more
Business response:
Hello Chrissy, we are very sorry to hear that you were disappointed with your experience. This is not the type of service we expect to provide for any of our guests. We would love the chance to talk with you further to address these concerns. If you are interested please contact us at dbcares@dbi.com (Subject Attn. April B City/Store Location) Thank you. April B
I’m highly disappointed with my experience at David’s Bridal. The options available for me for a wedding down were minimal in comparison to the vast amounts of bridesmaid/formal dresses available. I chose 8 dresses that I wanted to try on & we asked the consultant if she needed to see which ones the were. She said “Nope, I’ve got it.” Only 4 were pulled & made available for me to try on. I was booked for a 90 minute appointment. We were done & in the car in less than 30.
Business response:
Hi Cheri, we are so sorry to hear that we have disappointed you with our selection of dresses. Thank you so much for taking the time to provide us with this feedback so that we can improve on this matter in the future. Best Wishes, Steven E.
Went with my bridesmaids today to try on some dresses, one of my bridesmaids lives out of town and is only here for 3 days, I made the appointment weeks ago, we walked in and the girl was immediately a snot to us, brought us to where the bridesmaids dresses were and did a quick overview of how it worked with the numbers and finding dresses and then pointed to the dressing rooms and told us where we could go to try them on. We didn’t see her again for about 40 minutes, mind you, I made an appointment so I thought there would ... read more
Business response:
Hello Al, we are so sorry to hear that you are disappointed with your visit with us. Here at David's, we pride ourselves on providing exceptional customer service. It doesn't seem as if we met that standard with you. We will be sure to share your feedback with our team to make sure this does not occur again. We would like to thank you for taking the time to provide us with your feedback. Your comments will help to grow as a company. We would love to have you back to provide you with a much better experience. Thank you, Stev... read more
Frequently asked questions about David's Bridal Corporate Office
How is David's Bridal Corporate Office rated?
David's Bridal Corporate Office has a 4.7 star rating with 1,038,880 reviews.
When is David's Bridal Corporate Office open?
David's Bridal Corporate Office is open now. It will close at 9:00 p.m.