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David's Bridal Corporate Office
- Retail
- King of Prussia, PA
About this business
Location details
630 Allendale Road, Suite 250, King of Prussia, PA, 19406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 9:00 p.m. | |
| Tue | 10:30 a.m. to 9:00 p.m. | |
| Wed | 10:30 a.m. to 9:00 p.m. | |
| Thu | 10:30 a.m. to 9:00 p.m. | |
| Fri | 10:30 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 7:30 p.m. |
RecommendedI purchased my wedding gown at this David's bridal and then had it altered there. Geneva helped me with my alterations and she was awesome. her skills are on point and I felt like she knew what I wanted intuitively. it was also awesome getting to know her. she is a really nice person. I can tell she works hard and does what she has to do but enjoys it. I hope she helps me with my next fitting!
Business response:
Hello Melissa, thank you for your star rating. We are disappointed to see that our team did not provide you with 5 star service, and we would like to know more about your visit. Please send us an email to dbcares@dbi.com (Attn:Ellice/PlymouthMeeting)with more details. Thank you, Ellice J.
My little sister had recently bought her wedding dress from this store. It’s beautiful and it looks amazing on her however, her experience with the staff was absolutely ridiculous. I’m actually engaged, as well as my soon to be sister in law and we were both planning on getting our dresses here but after how they treated my sister we will not step foot back in this store. Her dress had a defect from the warehouse, and with how much she spent on the dress was treated TERRIBLY by the staff. Clearly this was not my sisters fau... read more
Business response:
Hello Malyssa, we are so sorry to hear that you and your sister was disappointed with your visit with us. We cannot apologize enough to hear of your recent experience at our Toledo location. We will be sure to share your feedback with our team to make sure this does not occur again. We would like to thank you for taking the time to provide us with your feedback. Your comments will help to grow as a company. Thank you, Steven E.
I had the worst experience at this store. I’ve even questioned buying bridesmaids dresses from here. I came from out of town to This store being the closest to me. I had made an appointment. I had been to the store previously and had a really nice girl who I had requested to have again as she knew what I was looking for. I was mortified. We had one change room for 3 bridesmaids and my mom. The sales consultant was nothing but snobby and didn’t even help the girls do their dresses up! I had to do the dresses up and clip them ... read more
Business response:
Hello Jessica, we are so sorry for the care and service you received during your in store experience. We value you as a customer and we are truly sorry that was not displayed during your visit to our store. We understand this is an exciting and special time for brides and families and do not take this feedback lightly. Thank you for taking the time to provide your feedback, we appreciate you taking the time so we may grow, train, and become a better place for future brides and customers. Best Wishes, BrittianyD.
So y'all would rather turn a guarenteed sale away because the bride to be didnt make an appointment then make the sale? Wont ever recommend you to ANYONE. Good thing ATLAS is across the street and doesnt mind walkins
Business response:
Hello Jennifer, we are so sorry to hear that you are disappointed with your visit with us. Here at David's, we pride ourselves on providing exceptional customer service. It doesn't seem as if we met that standard with you. We will reach out to the store to share your frustrations. We would love to have you back to provide you with a much better experience. Thank you, Steven E
terrible customer service, consultant told me certain alterations could be made, leading me to purchase the dress..only to be told at the fitting that those things could not be done. i felt like the consultant just told me what i wanted to hear in order to make a sale. alterations were wrong anyway, ended up selling the dress on ebay. will never return to this place.
Business response:
Hello Ashley, your response will be used in training and coaching to ensure we do not fall short of exceptional service in the future. The happiness of our guests is our number one priority and we are sorry to hear that we did not provide you with a once in a lifetime moment. Thank you again for your feedback, we will be sure to share it with our management team. Thank you, April B.
They just took my $$ for a deposit and didn’t explain anything to me about my dress and the options I had. When I walked in for my alterations, I was looked at like I had 5 heads and made me feel like it was my problem to fix. Nobody could give me answers for any of the questions I asked. So much for making this process enjoyable. I really don’t care to go back and retrieve the garment.
Business response:
Hello Court, we are sorry that you did not receive more assistance. We want our consultants to be providing insightful product knowledge and great service to our guests from beginning to end. We will work with our team to improve moving forward. Best Wishes, BrittianyD.
TERRIBLE customer service.
Business response:
Hello Milliana, we are so sorry to hear that you are disappointed with your visit with us. Here at David's, we pride ourselves on providing exceptional customer service. It doesn't seem as if we met that standard with you. We will reach out to the store to share your frustrations. We would love to have you back to provide you with a much better experience. Thank you, Steven E
Staff was excellent. Dress choices not what I expected. On line advertised 99 dollars sale. Not so. Although I found a dress. I have not said yes yet.
Friendly staff but no size zeros or budget friendly options. Found my dress at Lulus and only had to tailor the height. Not a store for petite women
Business response:
Hello Lucy, we are so sorry to have disappointed you with our selection of dresses. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. If you would like to talk with us further about this, please send us an email to dbcares@dbi.com with the store location and ATTN Jessica H in the subject line. Thank you, Jessica H.
Frequently asked questions about David's Bridal Corporate Office
How is David's Bridal Corporate Office rated?
David's Bridal Corporate Office has a 4.7 star rating with 1,038,915 reviews.
When is David's Bridal Corporate Office open?
David's Bridal Corporate Office is open now. It will close at 9:00 p.m.