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David's Bridal Corporate Office
- Retail
- King of Prussia, PA
About this business
Location details
630 Allendale Road, Suite 250, King of Prussia, PA, 19406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 9:00 p.m. | |
| Tue | 10:30 a.m. to 9:00 p.m. | |
| Wed | 10:30 a.m. to 9:00 p.m. | |
| Thu | 10:30 a.m. to 9:00 p.m. | |
| Fri | 10:30 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 7:30 p.m. |
I bought my dress for $550 plus tax. I was told it wouldn’t need much alterations. Fast forward to my alterations appointment at David’s bridal in Robinson and the alterations lady was so rude! She even left the back room and said she would be back in 5 minutes when I said I wasn’t sure I wanted a bustle. She tried to rack my price up from the second I walked in there telling me what I had to have done and then the manager caught a few things that the alterations lady missed! They seriously was trying to charge me 226$ for a... read more
Business response:
Hello Lisa. We are sorry to hear that our alterations costs were not what you were expecting. At David's Bridal we try to stay competitively priced so that we can best suit the needs to our guests. Our team would like to apologize for the quality of service you have received from our alteration appointment. We strive to keep our guests well informed every step of the day, and unfortunately we did not provide that for you. We will be sure to share your experience with our team to ensure it will not happen again. Thank you, Ap... read more
I made an appointment and with that I would expect my sales consultant to be attentive and there to assist me. I was picking out the dresses to try on with little input from anyone in the store and then spent probably another 15 minutes waiting on the consultant to come back from helping other customers to bring me the third dress I had asked to try on, which by the way I never got. Even another customer commented about me still waiting on the consultant to come back. I waited on her numerous times and she was no where to be... read more
Business response:
Hello Meghan, we are so sorry for the care and service you received during your in store experience. We value you as a customer and we are truly sorry that was not displayed during your visit to our store. We understand this is an exciting and special time for brides and families and do not take this feedback lightly. Thank you for taking the time to provide your feedback, we appreciate you taking the time so we may grow, train, and become a better place for future brides and customers. Best Wishes, BrittianyD.
Leaving for my wedding in the U.K. WITHOUT A WEDDING DRESS!!! Thank you David's Bridal!! Ordered my dress March.. So 5 MONTHS of pure chaos, disorganization, lack of knowledge and HELL!!!! They ordered me a size 4 dress in March. And I TRIED THAT DRESS ON 2 TIMES at David's Bridal! 2 different appointments in THAT DRESS!! For the alterations department to tell me the dress is too small! So they send it back and order me a size 10 and I waited another 2 months for my dress to arrive. Feeling nervous cause I'm running out of ... read more
Business response:
Hello Alexandra, we are very sorry to hear that you were disappointed with your experience. This is not the type of service we expect to provide for any of our guests. We would love the chance to talk with your further to address these concerns. If you are interested please contact us at dbcares@dbi.com (Subject Attn. April B City/Store Location) Thank you. April B
I've purchased 2 wedding dresses here. The service when I was shopping the first time was great. But maybe that's because I purchased the 1st gown during off season...I was treated like a child, and was completely ignored the 2nd time. I had to awkwardly step out of the dressing room half dressed because my consultant was clearly busy working up another girl. I was then STILL ignored, and had to have my bridesmaid help me. They train these salespeople all wrong man.
Business response:
Hi Erin, we sincerely apologize that your experience with us was less than satisfactory. We do schedule multiple appointments that may occur simultaneously however, your stylist should be assisting both parties as they may be assigned to more than one at a time. We are working with the store to construct a better means of assistance with our appointments as we want to make sure that each customer receives the designated time and attention that they deserve. We would love for you to come back so that we can provide you with a... read more
Worst customer sevice ever! Don't waste your time their!!!!!!!!
Business response:
Hello Hannah, we are so sorry to see that our team did not provide you with 5 star service. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Jessica H). Best wishes, Jessica H.
Went to David’s Bridal today because I was concerned about the looseness and bagginess at certain areas of my dress. (The reason it was baggy is because I tried on a size 12 when I found my dress and the lady insisted I go a size up, but that’s a whole other story.) So I’m in my dress and the alteration lady comes out, takes a look and the proceeds to ask me what my concerns were, so I told her. And then she basically said that everything I wanted to be done to my dress was not necessary, that I was wrong in my thinking and ... read more
Business response:
Hi Alyssa, we are sorry that your visit with us did not meet your expectations. We want to thank you for taking the time to provide us with this feedback as we appreciate it immensely as it allows us re-evaluate current procedures so that we can make the proper adjustments to ensure better customer service for the future. Your feedback will be shared with the appropriate teams so that we can grow from this experience. Thank you, April B.
Initially when I bought my dress, I was assisted very quickly and everyone was very sweet. However, I felt very rushed to try on my dress and pick a yes or no immediately and try on the next. I scheduled my first alterations appointment and went in. I told them exactly what I wanted and how I wanted it. When I picked it up, I told the lady assisting me that I thought my hem wasn’t hemmed enough, if at all, and I was told that lace would naturally drag. I then said that my shoulder straps still felt baggy and that my bra cups... read more
Business response:
Hello Alix, we are very sorry to hear that your experience with David?s Bridal was less than satisfactory. It is our mission to give our customers the ?once in a lifetime? experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Jessica H). Best wishes, Jessica H.
Went there to purchase a wedding gown off the rack for my sister who is eloping and they wouldn’t allow for her to even try one on. THE CLEARANCE RACK!!!! All because she didn’t have an appointment.
Business response:
Hello Carey. We are deeply sorry for the less then quality service you received on your visit. Our top priority is to ensure that all of our guests are well taken care of and it does not sound as though we accomplished that. We will be sure to pass along your feedback so that our team can grow from it. Thank you, April B.
I went to pick up my dress and of course wanted to try it on. I was put in a changing room and introduced to Chloe who was to assist me. I came out with the dress on and there was nobody there. NOBODY. I called out a few times for Chloe, and nobody came (and I'm not a quiet person). I attempted to zip it and clip the neck, still standing there outside the dressing room waiting. NOTHING...NOBODY. After about 10 minutes of standing there, I took the dress off and came out and started looking at shoes and jewelry and acc... read more
Business response:
Hello Monica. Thank you for sharing your feedback. We would like to apologize for the service you received at our store. We value and appreciate all of our brides and we are deeply sorry if we made you feel any other way. We will be sure to address this with management to ensure this does not happen again. Thank you, Ellice J.
Frequently asked questions about David's Bridal Corporate Office
How is David's Bridal Corporate Office rated?
David's Bridal Corporate Office has a 4.7 star rating with 1,038,928 reviews.
When is David's Bridal Corporate Office open?
David's Bridal Corporate Office is open now. It will close at 9:00 p.m.