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David's Bridal Corporate Office
- Retail
- King of Prussia, PA
About this business
Location details
630 Allendale Road, Suite 250, King of Prussia, PA, 19406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 9:00 p.m. | |
| Tue | 10:30 a.m. to 9:00 p.m. | |
| Wed | 10:30 a.m. to 9:00 p.m. | |
| Thu | 10:30 a.m. to 9:00 p.m. | |
| Fri | 10:30 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 7:30 p.m. |
Tell my daughter who is a bridesmaid to order a size larger dress than what she tried on. Now to have it altered is going to cost me just as much as I paid for the dress. Can't exchange it because they won't be getting her size until September now they dont k ow of they can have it done in time
Business response:
Hello Terri, thank you for taking the time to provide us with your feedback. We are very sorry to hear your daughter is having this experience. If she is still experiencing this issue please email dbcares@dbi.com (Subject: Attn. April B City/Store Location). Best wishes. April B.
I went shopping yesterday for a mother of the bride dress, I found one I liked but very disappointed as I was putting the receipt away since the wedding isn't until November I noticed the receipt says final sale. My dress I paid full price for it and was never told it was a final sale, if I would of known this I would of probably waited in case I find something else. If something is final sale normally the store will tell you this.
Business response:
Hello Lori, thank you for your feedback. We will be sure to pass along your concerns. If there is anything more we can assist you with please email us at DBCares@dbi.com (Attn:BrittianyD) Thank you, BrittianyD.
First of all there are 45 dressing rooms for David’s Bridal, this is a dress shop that is in the business of serving women with wedding needs. I find it ridiculous that not even half of the dressing rooms are being used in two different city’s and locations. During my two visits to David’s Bridal. I understand the value of appointments and all, but for most busy brides and busy working women appointments are hard to keep. I believe the policy of not being able to try on ANY dresses without an appointment is ridiculous. If th... read more
Business response:
Hello Rose, thank you for your feedback. We will be sure to pass along your concerns. If there is anything more we can assist you with please email us at DBCares@dbi.com (Attn:BrittianyD) Thank you, BrittianyD.
We felt rushed and really not attended to for our bridesmaid appointment. Our salesperson Lida was juggling so many people that she was frantic and didn't seem to remember anything we asked. We didn't trust her advice because she seemed all over the place, and felt she was just trying to make a sale. At the end of the appointment she asked us to do a survey to rate her on Facebook and hopefully give her 5 stars because she needed Starbucks. We couldn't believe how out of tune she was with how unhappy we were.
Business response:
Hello France. We are disappointed that your time with us was not more personal. We want all of our guests to receive the attention and quality service that they deserve. We apologize and will be discussing your experience with management. Thank you, Ellice J.
Do not go there! My daughters dress wasn’t done on time. The alterations were hideous. Had to pick a different dress from the floor less than 48 hours before her wedding. So disappointed in them.
Business response:
Hello Kristin, we are so sorry to hear that you are disappointed with your daughter's visit with us. We cannot apologize enough to hear of her recent experience at our Naperville location. We will be sure to share your feedback with our team to make sure this does not occur again. We would like to thank you for taking the time to provide us with your feedback. Your comments will help to grow as a company. Thank you, Steven E.
If I could give this particular location a negative rating, I would....From one bride to another or any future brides, DO NOT GO HERE! Starting off, I had booked a time slot online weeks in advance for the appointment. Being new to the surrounding area, I called a day before the appointment to verify their location only to find out they didn't have my appointment booked, so I made an appointment on the phone with an associate. We walked into the appointment and found out I had two reservations listed under my name, the one... read more
Business response:
Hello Angela, we are so sorry to hear that you are disappointed with your visit with us. We cannot apologize enough to hear of your recent experience at our Albany location. We will be sure to share your feedback with our team to make sure this does not occur again. We would like to thank you for taking the time to provide us with your feedback. Your comments will help to grow as a company. Thank you, Steven E.
Very unhappy with their organization with appointments, no one answers the phone, I do understand the associates may be busy but over an hour with no one answering not good customer service. The prices of alterations are astronomical and no one mentioned it ahead of time before appointment, never told me what I needed to bring until I was there. I would not recommend this place to anyone I know..
Business response:
Hi Paige, we are sorry that your visit with us did not meet your expectations. We want to thank you for taking the time to provide us with this feedback as we appreciate it immensely as it allows us re-evaluate current procedures so that we can make the proper adjustments to ensure better customer service for the future. Your feedback will be shared with the appropriate teams so that we can grow from this experience. Thank you, April B.
My sister gets married Saturday and it’s Thursday. The dress still isn’t done.... she showed up for her final dress fitting and it’s a mess. Shame on you!
Business response:
Hello Samantha, thank you for your feedback. We apologize for the less than satisfactory service. We will be sure to pass along your concerns. Thank you, Steven E
The staff really needs to be retrained in customer service. Constant interruptions by co-workers and customers standing around frustrated and feeling ignored and mistreated. The scheduler who sets up appointments for purchasing dresses for Bride, Bridesmaids and flower girl forgets to write down the Bride and they have to scramble to find the right person to help us which was terrible and a long wait. Staff was never there to help or answer questions. Alterations were STRESSFUL overcrowded fitting room and just not enough s... read more
Frequently asked questions about David's Bridal Corporate Office
How is David's Bridal Corporate Office rated?
David's Bridal Corporate Office has a 4.7 star rating with 1,038,911 reviews.
When is David's Bridal Corporate Office open?
David's Bridal Corporate Office is closed now. It will open at 10:30 a.m.