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David's Bridal Corporate Office
- Retail
- King of Prussia, PA
About this business
Location details
630 Allendale Road, Suite 250, King of Prussia, PA, 19406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 9:00 p.m. | |
| Tue | 10:30 a.m. to 9:00 p.m. | |
| Wed | 10:30 a.m. to 9:00 p.m. | |
| Thu | 10:30 a.m. to 9:00 p.m. | |
| Fri | 10:30 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 7:30 p.m. |
My mother bought a “mother of the groom” dress for my brothers wedding. Paid extra to have it altered, and then paid extra to have it done by a certain time. All was okay UNTIL she went to put the dress on at the wedding! They left the SECURITY tag on the dress! After my mom paid for it and altered! I called to see if there was some way I could get it off without ruining the dress and whoever answered the phone was rude, said there’s no way it could of gotten out of the store with it on (when clearly it did!) and acted as if... read more
Purchased my dress in the beginning of 2018 and was extremely satisfied with my visit. Fast forward, my wedding is in 2 months. I was told at the time of purchasing my wedding dress (it fit perfect, no alterations needed), veil, and jewelry, that I could bring my dress in a couple months before the wedding for a final fitting and to have the dress steamed complimentary. Called today to make that appointment (I live over an hour away) and was told I could only get the complimentary steaming if I had alterations done... read more
Business response:
Hello Marisa, thank you for sharing your feedback. We would like to apologize that you are not 100% pleased with our store. We will be sure to share your feedback with our team. We do offer a complimentary top layer steaming of the dress. We would like to thank you for taking the time to provide us with your feedback. Your comments will help to grow as a company. Thank you, Steven E.
Horrible and most rude experience
Business response:
Hello Haily. We are shocked to hear about your experience and would like to apologize. We strive to provide all of our guest with a memorable experience and we are so disappointed to know that we did not provide that for you. We will be sure to share your experience with our executive team. Thank you for taking the time to share your experience with us, Steven E.
I think they're overworked one girl working on working on two girls she was running around like a chicken with her head cut off 7 girls didn't even have the dresses she wanted it was Chaos 2 hours and nothing got done when I went to get my dress not there I was pampered like a queen I had cheese crackers wine champagne and there was three girls to work on six of us when you're going to become a bride you should feel like a queen while you're trying to look like a bride
Business response:
Hello Rene, we would like to take the time to apologize for the lack of service you received on your recent visit to our store. Our number one focus is our guests, and we apologize if this is not what you experienced during your visit. We appreciate you bringing this to our attention, and we will be sure to let our management team know so that we can re-evaluate our current staff capacity. Thank you, Steven E.
No communication whatsoever. Was never told how much the alterations were going to be, I shouldn't have to pay $170 or more to make a dress shorter.
Business response:
Hello Mackenzie. We are sorry to hear that our alterations costs were not what you were expecting. We strive to keep our guests well informed every step of the way, and unfortunately we did not provide that for you. We want to stay competitively priced so that we can best suit the needs to our guests and appreciate your feedback. Thank you, Ellice J.
I came in unexpected with my mother and children (who are older) to look at dresses. I was really disappointed at the attitude of the girl working the front desk. She did not want to help us. She stated repeatedly that there was no one to help me, even tho a consultant helping another bride said she would. I ended up leaving and finding another bridal salon who was more then happy to help us out. The girl at David’s really put a damper on what was expected to be a happy fun experience and frankly cost the consultant commissi... read more
Business response:
Hello Jennifer, we are so sorry to hear of the frustrations we have caused you. We strive to provide all of our guest with a memorable experience and we are so disappointed to know that we did not provide that for you. We will be sure to share your experience with our executive team. Thank you for taking the time to share your experience with us, Steven E.
Very rude and unprofessional! The manager turned away our business because someone was leaving at 7:30... it was 6:45 when we got there!
If I could give Zero stars I would. Worst customer service I’ve ever experienced at an establishment. Was in a wedding in June, myself and 7 other girls were fitted in February and bought our dresses at the same time. The day of the wedding, dresses kept ripping along the zipper and fabric (not in a too small kind of way, the fabric was poorly sewn) 5 out of 8 girls dresses ripped!! FIVE!!!! And considering the bridesmaid dresses were close to $200, without alterations or anything.. this SHOULD NOT have happened.. Anyway... ... read more
Business response:
Hello Megan, we are very sorry to hear that you were disappointed with your experience. This is not the type of service we expect to provide for any of our guests. We would love the chance to talk with you further to address these concerns. If you are interested please contact us at dbcares@dbi.com (Subject Attn. April B City/Store Location) Thank you. April B
I have been planning my upcoming wedding for about 8 months now. I have been to this Davids Bridal in Tacoma Washington 3 Times during my process. I have never had a good experience here. But today was the WORST. I went with one of my bridesmaids to pick up her dress that was in. It took 4 months to get the dress and finally it was here. She took it into a dressing room to try it on and when she came out there was brown stains all over the bottom. Someone had spilled coffee in the room she was in and it had got all over her ... read more
Business response:
Hello Rachelle, we are so sorry to see that our team did not provide you with 5 star service. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Jessica H). Best wishes, Jessica H.
Frequently asked questions about David's Bridal Corporate Office
How is David's Bridal Corporate Office rated?
David's Bridal Corporate Office has a 4.7 star rating with 1,038,906 reviews.
When is David's Bridal Corporate Office open?
David's Bridal Corporate Office is closed now. It will open at 10:30 a.m.