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David's Bridal Corporate Office
- Retail
- King of Prussia, PA
About this business
Location details
630 Allendale Road, Suite 250, King of Prussia, PA, 19406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 9:00 p.m. | |
| Tue | 10:30 a.m. to 9:00 p.m. | |
| Wed | 10:30 a.m. to 9:00 p.m. | |
| Thu | 10:30 a.m. to 9:00 p.m. | |
| Fri | 10:30 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 7:30 p.m. |
I have done so much business with David’s Bridal.. from purchasing 3 bridesmaids dresses to using them for my wedding. I was pregnant for a wedding this month and wasn’t able to use a dress I bought because it did not fit me. I went to return the dress.. with tags on it and I was told I couldn’t return it. Another bridesmaid in the same wedding who is also pregnant needed to return a dress of hers that didn’t fit and the Duluth store took her dress back and gave her a refund no questions asked! I’m frustrated with their lack... read more
My aunt and I walked in around 10:30 on Saturday and not one person said good morning, hi or can I help you. We looked around for a bit and left. Rudest people ever. Also, not much of a selection, so I bought my dress online through David’s Bridal and it was cheaper. Rudeness is why people shop on line now days.
Business response:
Hello Denise. We would like to apologize for the less then professional attitude you received on your recent visit. The happiness of our guests is our number one priority and we are sorry to hear that we did not provide you with an awesome experience. Thank you for your feedback, we will be sure to address your concerns with our management team to ensure a better experience in the future. Best wishes, April B.
I was at the Morrow location on 07/02/18 to purchase a dress for my wedding the coming Saturday 07/07/18.I made an appointment online on the morning of 07/02/18 for a same day 1:30pm appointment, i received a confirmation and proceeded to the store. When i arrived at the store at 1pm, i was rudely greeted by an associate named Janet. She acted as though my presence with 4 children was bothering her (ages 8,6,2,&1 came with headphones and ipad so they wouldn't cause a disturbance). I was told by Janet that my appointment wa... read more
Business response:
Hello Jazmine. We are deeply sorry for the level of service you received during your time with us. David's Bridal is committed to providing all of our guests with professional and positive service and we apologize for not accomplishing this. We will be sharing your experience with the appropriate parties. Thank you, Ellice J.
I called to confirm my appointment twice with two different consultants, both said the store was open July 2nd. They booked and confirmed my appointment for 12pm. I showed up on time, and a sign on the door said they are closed July 2nd. I came from out of town, with my mom, with my bridesmaids for this appointment, and I'm extremely frustrated and upset. If the consultants had know the store was closed, why book my appointment? Why not reschedule it? Overall, I am 100% unsatistified, and would like to speak to management.
Business response:
Hello Ashley, thank you for reaching out to our team with your concerns. Based on an analysis of when most of our customers shop, we made the decision to close some of our stores on Tuesday's. We apologize that this was an inconvenience for you but we would love to have you back. You can schedule an appointment for a day and time that is right for you either on our website or by calling the store directly. If you have any questions at all, please feel free to reach out to me at DBCares@dbi.com (Attn:Jessica H.). Thank you, J... read more
This is my second time coming into this establishment and no one acknowledged my daughter and I waiting. We were here to pick up her dress for a wedding and both times everyone was walking pass looking at us standing at the counter area waiting to be assisted. Both times the manager came up to assist us. Overall the manager was very helpful but I think the other employees need more training in customer service.
Business response:
Hello Trina, thank you for sharing your feedback. We would like to apologize that you are not 100% pleased with our store. We will be sure to share your feedback with our team to make sure this does not occur again. We would like to thank you for taking the time to provide us with your feedback. Your comments will help to grow as a company. Thank you, Steven E.
I have never walked into a store and instantly got a terrible attitude from someone. I come into David’s often and i have encountered those having bad days but always friendly but I felt so uncomfortable today and all i was doing was picking up my dress. The lady at counter right when you walk in was so rude and nasty to me that i don’t think i will ever return and will most definitely get my dress altered somewhere else. She asked me if i wanted to try dress on and i said no thanks i would just like to make sure the hook wa... read more
Business response:
Hello Amanda. We would like to apologize for the less then professional service you received on your recent visit. The happiness of our guests is our number one priority and we are sorry to hear that we did not provide you with a once in a lifetime moment. Thank you for your feedback, we will share it with our management team. Best wishes, April B.
6/30/18. Had an appointment at 10:30. The wait was only a few minutes. The had quite a few people scheduled at the same time, but they also had a lot of sales people. We started by going through the dresses on the rack and picking out what we like. They have a very large selection to choose from. She brought the dresses to the waiting area and we started. From here it was all down hill. Sarah was our assistant. She was not very knowledgeable or helpful. She did not help the bride in getting dresses or changing the dresses. ... read more
Business response:
Hello Cheryl, thank you for sharing your feedback. We would like to apologize that you are not 100% pleased with our store. We will be sure to share your feedback with our team to make sure this does not occur again. We would like to thank you for taking the time to provide us with your feedback. Your comments will help to grow as a company. Thank you, Steven E.
Absolutely terrible. I had a budget for my dress which I bought my dress for. We were not informed of the pricing that it was going to cost to get my dress altered even though the alteration cunsultant came put and saw how big the dress was. They just said that they could fix it. They didn't say anything about how expensive it would be. If I knew that the alterations would cost the same as the dress I would have continued to look at other dresses that were my size. I feel as if I was cheated out of money. I was very upset th... read more
Business response:
Hello Tai. We are sorry to hear that our alterations costs were not what you were expecting. At David's Bridal we try to stay competitively priced so that we can best suit the needs to our guests. Our team would like to apologize for the lack of communication you had from our store. We strive to keep our guests well informed every step of the way, and unfortunately we did not provide that for you. We will be sure to share your concerns with our corporate team to so that we can ensure our guest are better informed in the futu... read more
Bought a dress a year ago. Never received. No refund or even store credit. I was advised to figure it out with corporate and UPS. What a joke. On top of that. When I ordered my wedding dress they did it in the wrong size. Worthless.
Business response:
Hi Jordan, we?re so sorry to hear about this. We understand the importance of this matter and would like to try and help. Please email us at DBCares@dbi.com (Subject: Attn. Jessica H.) with your daytime phone number so that we may contact you to discuss this further. Thank you, Jessica H.
Frequently asked questions about David's Bridal Corporate Office
How is David's Bridal Corporate Office rated?
David's Bridal Corporate Office has a 4.7 star rating with 1,038,901 reviews.
When is David's Bridal Corporate Office open?
David's Bridal Corporate Office is closed now. It will open tomorrow at 10:30 a.m.