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David's Bridal Corporate Office
- Retail
- King of Prussia, PA
About this business
Location details
630 Allendale Road, Suite 250, King of Prussia, PA, 19406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 9:00 p.m. | |
| Tue | 10:30 a.m. to 9:00 p.m. | |
| Wed | 10:30 a.m. to 9:00 p.m. | |
| Thu | 10:30 a.m. to 9:00 p.m. | |
| Fri | 10:30 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 7:30 p.m. |
I had my appointment today at David’s bridal in Monroe la. I made my appointment weeks before and I was very excited for it. Until I got to the store the sales assistant acted like it was just the worst thing in the world that she had to help me. She was not helpful at all and made it very obvious that I was taking too long . Several time I looked up and she had walked away, she then started helping another customer while she was still in my allotted time slot. I picked out my dress by myself and added my accessories without... read more
My beautiful niece purshased a wedding dress from David's bridal. Her dress literally fell apart at her reception. Poor quality in their stitching. Their customer service is horribly. I feel so bad for my niece. I wish there was something I could do for her right then and there. I'm sure she really was embarrassed. Boo David Bridals�
Business response:
Hello Jose, thank you for taking the time to provide us with your feedback. We are very sorry to hear the bride had to experience this. We would love the chance to talk with her further to address these concerns. If you she is interested please contact us at dbcares@dbi.com (Subject Attn. April B City/Store Location) Thank you. April B
My dress zipper became unstitched all the way down my back at my reception resulting in me having to leave. David’s Bridal wouldn’t reimburse me for anything, they said they’d replace the zipper but that’s useless to me at this point. What poor quality and poor customer service on such an expensive dress
Business response:
Hello Shannon, thank you for taking the time to provide us with your feedback. We are very sorry to hear you are having this experience. We would love the chance to talk with your further to address these concerns. If you are interested please contact us at dbcares@dbi.com (Subject Attn. April B City/Store Location) Thank you. April B.
So awful. I tried on bridesmaids dresses then at checkout couldn’t get the dress in time for the wedding that’s 3 months away. I kindly tried on more dresses, found a new dress, tried to checkout again to find that I couldn’t get that dress in time either. After paying for it. Which is a final sale. Eventually ordered on Amazon. Never going back here. Don’t do it brides, don’t do it!!
If I could give this store zero stars I would. My nightmare of an experience began when I went in with 3 Bridesmaids on May 5th to order Bridesmaids dresses. The girl who rang them up ordered every single dress incorrectly, which I didn’t know until I went to go pick them up and they brought out 3 completely different dresses. I had to reorder every single dress based on memory because every Bridesmaid was wearing different styles. I then went with a 4th Bridesmaid on a different day to order her dress and her dress was ... read more
Business response:
Hello Erin, thank you for sharing your feedback. We would like to apologize that you are not 100% pleased with our store. We will be sure to share your feedback with our team to make sure this does not occur again. We would like to thank you for taking the time to provide us with your feedback. Your comments will help to grow as a company. Thank you, Steven E.
I've called at least 3 times today to cancel my noon appointment, but no one answer's the phone. The automation system finally just hangs up on me after I have been on hold and says "no one is available to answer your call." I am glad I am not looking to make an appointment, i'd be really frustrated.
Business response:
Hello Cortni, we cannot apologize enough for any inconvenience that this has all caused you. We want to thank you for taking the time to provide us with this feedback. Our corporate office will be sure to address your concerns with our Springfield location. Thank you, April B.
David's Bridal was our last stop of the day to find my dream dress. I had a feeling inside of me that I was going to find "the one"....but instead I left with tears rolling down my face after having a traumatic experience with an associate named Linda. My appointment was going great, we had several different dresses that I had picked out and tried on. We were on the last one and I really liked it and was thinking about saying "YES" to it. However, Linda wouldn't stop convincing me to dress this one specific dress that they ... read more
Business response:
Hello Ashley, we can?t apologize enough for your recent experience. Shopping for a bridal gown is such a special moment and we?re disappointed that your visit fell short of your expectations. Please know that we value the feedback that we receive from our customers, as it allows us to improve the service that we offer. If you would be willing to give us another chance or would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Jessica H). Best wishes, Jessica H.
I went here with the bridal party for my cousin's wedding, and even though we had an appointment, we still had to wait at least 30min, maybe longer, to get an assistant & fitting room. ONE fitting room for ALL of us to rotate into. There are no mirrors in the room, so you have to go out into the hall to look at every dress, and it was unbelievably crowded in the fitting area! Nowhere near enough room for everyone, despite the "reservation" we had made. Once I bought my dress it took months to get, and they never called to in... read more
Business response:
Hello Katie, thank you for sharing your feedback. We would like to apologize that you are not 100% pleased with our store. We will be sure to share your feedback with our team to make sure this does not occur again. We would like to thank you for taking the time to provide us with your feedback. Your comments will help to grow as a company. Thank you, Steven E.
Worst experience ever! If it wasn’t for Mycal we would have probably left. The 2 ladies that were working were so rude and didn’t want to be bothered at all. I wish I had gotten their names to call corporate on them. I may still go back and just find out to do that. I didn’t get my dress yesterday but will be getting it just not sure I want to get it from there unless I can only deal with Mycal. Due to the experience we had. We even had an appointment and the one lady that was supposed to check us in had very bad attitude wa... read more
Business response:
Hello Christine,we are so sorry for the care and service you received during your in store experience. We value you as a customer and we are truly sorry that was not displayed during your visit to our store. We understand this is an exciting and special time for brides and families and do not take this feedback lightly. Thank you for taking the time to provide your feedback, we appreciate you taking the time so we may grow, train, and become a better place for future brides and customers. Best Wishes, BrittianyD.
Frequently asked questions about David's Bridal Corporate Office
How is David's Bridal Corporate Office rated?
David's Bridal Corporate Office has a 4.7 star rating with 1,038,901 reviews.
When is David's Bridal Corporate Office open?
David's Bridal Corporate Office is closed now. It will open tomorrow at 10:30 a.m.