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David's Bridal Corporate Office
- Retail
- King of Prussia, PA
About this business
Location details
630 Allendale Road, Suite 250, King of Prussia, PA, 19406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 9:00 p.m. | |
| Tue | 10:30 a.m. to 9:00 p.m. | |
| Wed | 10:30 a.m. to 9:00 p.m. | |
| Thu | 10:30 a.m. to 9:00 p.m. | |
| Fri | 10:30 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 7:30 p.m. |
Very snobby! Went in there with my future daughter-in-law and her mother and maid of honor. Said there was a 30 minute wait for clerk and they would let us know when there was one available, so we looked around. Well we were there about 40 minutes and no one came around. We decided to leave because no one said a word to us and on the way out the door there were 5 clerks just hanging out at the front, didn't say a word! Just know you never judge a book by it's cover, because you don't know what sales you missed out on! Ask yo... read more
Business response:
Hello Mary, we are deeply sorry that your recent experience with us was less than satisfactory. We at David's Bridal are committed to providing our customers with exceptional customer service. I hope that you will allow us the chance to rebuild your trust in our brand and schedule another appointment with us. If you would like to schedule an appointment or if you would like to further discuss this matter, please e-mail us at: dbcares@dbi.com with ATTN BrittianyD.in the subject line. I will be sure to share your experience ... read more
Tifanie was so amazing and helped me pick out the perfect dress but Victoria I believe it was (that's the name on my receipt) didn't check for the security tag that was left on. I noticied it when I returned home. I then had to drive 30 mins back to the store to have it removed!!
Business response:
Hello Amanda, thank you for sharing your feedback. We would like to apologize that you are not 100% pleased with our store. We will be sure to share your feedback with our team to make sure this does not occur again. We would like to thank you for taking the time to provide us with your feedback. Your comments will help to grow as a company. Thank you, Steven E.
Since day one everyone at David’s Bridal has been rude except for Sabrina in alterations. I feel like when my bridesmaids and I were looking for dresses we were being rushed. Also all the bridesmaids noticed that they were trying to upsize everyone. Now that dresses are coming in they are unable to schedule alterations because they are saying it’s too close to the wedding. Very bad experience with David’s Bridal and I will make sure to tell everyone to go someplace else if they need a wedding or bridesmaid dresses! This was ... read more
Business response:
Hello Alisha, we are so sorry to hear of the frustrations we have caused you. We strive to provide all of our guest with a memorable experience and we are so disappointed to know that we did not provide that for you. We will be sure to share your experience with our executive team. You can speak with a store manager or alterations manager to schedule an alterations appointment. Thank you for taking the time to share your experience with us, Steven E.
*** UPDATE**** I went today to pick my dress up today!! Sonya was great, very apologetic and most helpful!! I found out that it was beyond there control what happened to my dress!! They have used my incident as a learning experience!! I ordered my wedding dress on 4/8/18. I was given a promise date of 6/25/18. I called today to see if my dress had arrived and somehow Lisa and i became disconnected! I called back again and asked to speak with a manager. I was informed Lisa was the manager the one i previously was disconnec... read more
The girl fitted me for the wrong size. I am a busy woman, so when I picked it up I couldnt try it on. 30 day return passed, was pawned off to not a real manager who said too bad. Went to make alterations appointment and got a phone call the day before saying they need $400 upfront. No thanks. Ive had it with this store and staff.
Business response:
Hello Bunny, we are so sorry to hear that our team has disappointed you, and we appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Jessica H). Best wishes, Jessica H.
The absolute worst. Avoid shopping for your special day at all costs. I never received an email or phone call saying that my dress was in, so they had it shipped and left without anyone signing for it.. over $1000 and no communication. For my bridesmaids.. they ordered the completely wrong dress, one that they didn't even try on. When it was time to pick them up they were told the one they wanted was discontinued... no one knew what they were doing at any of the 3 appointments for trying on dresses I attended (mine and two f... read more
Business response:
Hello Kelsey, we are so sorry to hear that you are disappointed with your visit with us. We cannot apologize enough to hear of your recent experience at our Albany location. We will be sure to share your feedback with our team to make sure this does not occur again. We would like to thank you for taking the time to provide us with your feedback. Your comments will help to grow as a company. Thank you, Steven E.
Pros: I did end up finding a dress there that I liked and it was a reasonable price. Some of the employees were nice and fairly helpful. Cons: I was given misinformation several times. Quite a few of the employees were rude and unhelpful. The alterations costs almost as much as the dress and they were poorly done. When I got my dress back it was too tight on the sides and scratched up my skin pretty badly. I hadn't gained any weight from my fitting so that was not the issue. When I went in for my fitting the woman... read more
Business response:
Hello Megan. Although we are happy that you found your dress with us, we are disappointed that your overall experience was not better. We want to provide great service and alterations and apologize if we fell short of doing so. We would never want our brides to be upset and will work to improve. Thank you, Ellice J.
I went looking for a wedding dress last week without an appointment. I was put with a stylist who was clearly unhappy about having to help me. She never introduced herself, asked my name or what I was looking for or anything. She went to pull a couple of dresses I liked and came back with only one that was close to my size. She was gone for 10-15 minutes before coming back. Between each dress tried on, I stood and waited on her for the next. With the last dress, I stood waiting for 15 minutes and finally ended up just puttin... read more
Business response:
Hello Jaymi, thank you for sharing your feedback. We would like to apologize that you are not 100% pleased with our store. We will be sure to share your feedback with our team to make sure this does not occur again. We would like to thank you for taking the time to provide us with your feedback. Your comments will help to grow as a company. We would love to have you back to offer you a much more personal experience. Thank you, Steven E.
Incredibly disappointed in the attention we received from our associate. We rarely saw her. We had to go get the sizes we needed of the racks ourselfs. They did not have the size we needed in the style we wanted to try on. They had sizes much larger and smaller but not our actual size. Incredibly disappointing in my eyes for our bride.
Business response:
Hello Leslie, we are so sorry to see that our team did not provide you with 5 star service. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Jessica H). Best wishes, Jessica H.
Frequently asked questions about David's Bridal Corporate Office
How is David's Bridal Corporate Office rated?
David's Bridal Corporate Office has a 4.7 star rating with 1,038,901 reviews.
When is David's Bridal Corporate Office open?
David's Bridal Corporate Office is closed now. It will open tomorrow at 10:30 a.m.