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David's Bridal Corporate Office
- Retail
- King of Prussia, PA
About this business
Location details
630 Allendale Road, Suite 250, King of Prussia, PA, 19406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 9:00 p.m. | |
| Tue | 10:30 a.m. to 9:00 p.m. | |
| Wed | 10:30 a.m. to 9:00 p.m. | |
| Thu | 10:30 a.m. to 9:00 p.m. | |
| Fri | 10:30 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 7:30 p.m. |
People keep saying these people do a great job. This is completely false. Let me share my story. The measurements they took during my first fitting were wrong. When I came back for my second fitting, the dress looked HORRIBLE. The waist of the dress was brought all the way up to my chest under the breasts when it was supposed to be on my waistline! It made me look like I was a brick. I am 5”6’, 125lbs, and size 34D. The arm holes were made so tight that I couldn’t even lift my arms up. The panels in the front were distorted ... read more
Went to go pick up one of my bridesmaid’s dresses today and they shipped it to a random address..my wedding’s in two weeks... can’t wait to speak to the operations manager Amanda tomorrow to see how she’s going to get it back. �
Business response:
Hello Rachel, we deeply apologize for this inconvenience. If you are still experiencing this issue in the future please email dbcares@dbi.com (Subject: Attn. April B City/Store Location). Best wishes. April B.
If there was a 0 I would have chosen It. I went shopping for bridesmaid dresses with 3(yes only 3) girls. We had an idea of what we wanted but obviously were trying on different styles to see what would look good on who. I let my bridesmaids pick their style to fit their body types. When we got there, the lady “helping” us gave me an attitude because I wanted them to try on a blue and a green to see which I liked in person. Then she rushed us and gave us a half hour to try on dresses and decide... she measured everyone c... read more
Business response:
Hello Bridgette. We are deeply sorry that the experience you and your bridal party have had with us has been so negative. We would like to look into this to see if we can assist. Please email us at DBcares@dbi.com (Attn.Ellice/Westwood) with more information. Thank you, Ellice J.
Messed up the dress order twice. And then give my dress to someone else.
Business response:
Hello Alexis. We are upset to see that you have had so many frustrations with your dress and would like to apologize. Please email us at Dbcares@dbi.com (Attn.Ellice/Tallahassee) with more information so that we can investigate this further. Thank you, Ellice J.
Absolutely terrible service from every single person I encountered at this Manchester location over the past 2 days. Not one person was helpful. Although, from what I could see the future brides seemed like high priority & to be getting great service which is unfortunate to not make all customers your priority. If i didn't have to purchase the 2 dresses here for our event, I wouldn't spend a penny here and wont recommend it either.
Business response:
Hello Zuleika, we are very sorry to hear that your trip to David?s Bridal was less than satisfactory. Shopping for a dress for any occasion, is such a special moment and we?re disappointed that your visit fell short of your expectations. It is our mission to give our customers the ?once in a lifetime? experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. Best wishes, Steven E
Bought 3 dresses online with plans to keep best fitting dress. All 3 fit criteria for return but after 3 days of trying I am still unable to print the required RMA for the return and I’m nearly out of the 14 day window. I’ve also had no answer via email or via phone. Beyond frustrating experience and ZERO customer service. Will never shop here or recommend.
Business response:
Hello Leah. We are sorry to hear that you are having frustrations with returning your items. We would be more than happy to step in and assist. Please email us at Dbcares@dbi.com (Attn.Ellice/AltamonteSprings) with more details. Thank you, Ellice J.
If I could I would give 0 stars! I had the worst experience with this David’s bridal!! I ordered my dress & veil 3 months ago, when my dress came in my veil wasn’t with it so I called & they tell me the sales person didn’t order it, that’s fine they ordered it & it should be here in more than enough time but when they shipped it to me they put the wrong address. Now my veil is lost with UPS & I probably won’t get it in time for my wedding! I called & they said oh there is nothing we can do. Do you want to order another’s one... read more
Business response:
Hello Natalie, we sincerely apologize that you are unhappy with our services during your time with us. We strive to provide each and every one of our guests with the best possible customer service and we are so sorry to hear that was not what you were given. For more assistance, please email us at DBCares@dbi.com(Attn:BrittianyD) Thank you, BrittianyD.
While my dress turned out nicely, working with David's Bridal's alterations department was not fun. They have very strict time allotments for various types of fittings and wanted me to come back on a weekday for my final fitting and to pickup my bridesmaids dress. I tried explaining that I lived far away (we obviously went to the DB closest to the bride) and was starting a new job and physically was not able to come in on a weekday, but they refused to accommodate me. The bride had to call up and literally argue with the alt... read more
Business response:
Hello Devin. We would like to apologize for the experience you had with our team. While we do have certain policies our team has to adhere to, we want to make sure that we are being accommodating to all of our guests. We are sorry for not doing so, and will discuss this incident with management. Thank you, Ellice J.
I went to David's Bridal with my sisters who are my maids of honor for my wedding last night. After we ordered our dresses through House of Brides Schaumburg, it truly became a bride's worst nightmare. The dresses for my bridesmaids came in 3 weeks before my wedding on June 30 (after they told us 4-6 weeks before) and not only that, they were AWFUL to deal with. Terrible customer service, no solutions provided, no apologies, and never once did the manager call me back to give me updates like she said she would. On top of it ... read more
Frequently asked questions about David's Bridal Corporate Office
How is David's Bridal Corporate Office rated?
David's Bridal Corporate Office has a 4.7 star rating with 1,038,899 reviews.
When is David's Bridal Corporate Office open?
David's Bridal Corporate Office is closed now. It will open tomorrow at 10:30 a.m.