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David's Bridal Corporate Office
- Retail
- King of Prussia, PA
About this business
Location details
630 Allendale Road, Suite 250, King of Prussia, PA, 19406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 9:00 p.m. | |
| Tue | 10:30 a.m. to 9:00 p.m. | |
| Wed | 10:30 a.m. to 9:00 p.m. | |
| Thu | 10:30 a.m. to 9:00 p.m. | |
| Fri | 10:30 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 7:30 p.m. |
The consultant was very impersonal and made comments that were not at all encouraging to brides. She looked like she hated her job, and I felt rushed through the entire process. Picking out a dress for your wedding is supposed to be a fun and exciting process, instead I left feeling very frustrated and annoyed.
Business response:
Hello Anna, we are so sorry to hear that you are disappointed with your visit with us. Here at David's, we pride ourselves on providing exceptional customer service. It doesn't seem as if we met that standard with you. We will reach out to the store to share your frustrations. We would love to have you back to provide you with a much better experience, perhaps another location. Thank you, Steven E
I bought a beautiful dress from David's Bridal. The people who helped me were fantastic. However when my dress came in the condition it was in I was less than impressed. It was so wrinkled and carelessly placed in its it's bag. When I commented on this they told me it would would be fixed during alterations. I am not getting alterations alterations and now have to pay someone to steam the wrinkles out of my dresser (looks like someone someone's let someone slept in it it's so bad).
Business response:
Hello Meaghen, we deeply apologize that you are unhappy with your item. If you do not wish to have your item altered with our team, we do provide full steaming services for an additional cost. If you are interested, please contact the store directly to schedule your appointment. Best Wishes, BrittianyD.
I’ve always heard good things about David’s bridal, but mine and my sisters experience has been anything but that. For me personally, I was told by our sales lady that once my bridesmaid dress came in to the store, that it would be shipped to my house for free (I live in Florida and was visiting my sister in Missouri). I was called and was told that my dress came in and it would be $15 to ship it to my home, even after I was assured it would be free shipping. All they said was sorry and asked for my card number to charge m... read more
Business response:
Hello Courtney. We are deeply sorry for manner in which our staff member spoke to your sister during your her recent visit. At David?s Bridal, we celebrate differences in all forms?race, creed, gender, size, style, budget?and body shamming has no place in our stores or within our brand. This is not the type of service we expect to provide for any of our guests. We would love the chance to talk with you further to address these concerns. If you are interested please contact us at dbcares@dbi.com (Subject Attn. April B City/St... read more
I had to reorder my bridesmaid dress 3 times. There were stains on them every time. I had to go to the wedding with stains on my dress because there wasn’t enough time to wait for yet another dress to get delivered before the wedding date. They would not give me any store credit or send another dress after the fact so that I can at least wear it again for a different occasion. No service recovery whatsoever.
Business response:
Hello Jamal. We are upset to see that you had so many frustrations with your bridesmaid dress. We would like to see if we can assist, and invite you to email us at Dbcares@dbi.com (Attn.Ellice/Natick) with more information. Thank you, Ellice J.
Had an absolute horrible experience at my alteration appointment today! 1) The lady doing my alteration kept repeatedly telling me I was too skinny. 2) The price of the alteration was outrageously expensive (over half the price of what the actual dress cost). 3) Now I can't even simply exchange my dress because apparently it has to be exchanged within 30 days after you've picked up your dress, which is not clarified on the website or on any of the receipts. Thoroughly disappointed!
Business response:
Hello Katie Rae, thank you for taking the time to provide us with your feedback. We are very sorry to hear you are having this experience. We would love the chance to talk with your further to address these concerns. If you are interested please contact us at dbcares@dbi.com (Subject Attn. April B City/Store Location) Thank you. April B
When I had my fitting my consultant double booked and made me feel like she had no time for me or my bridesmaids. On top of that she was rude and made it very obvious she was only interested in the commission and went to the groups where she thought she would earn the most money and completely ignored us.. the ones with the appointment. My bridesmaids , mother of the bride and I ended up looking through the racks and finding our dresses on our own (8 dresses total). When I bought the dress I had my fitting done to prepare fo... read more
Business response:
Hello Becky, we are so sorry to hear that our alterations team has disappointed you, and we appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Jessica H). Best wishes, Jessica H.
Taylor was a huge asset and completely understood what I was looking for even if I didn’t!
Not once but twice now this particular David's Bridal has ruined 2 of my besties wedding dress experience. Never again, and I will not ever recommend your store to anyone!!! ��
Business response:
Hello Elizabeth. We are disappointed to hear that your friends have had such negative experiences with us. We would like to look into this further and invite them to email us at DBcares@dbi.com (Attn.Ellice/Tallahassee)so that we can do so. Thank you, Ellice J.
What an unorganized mess. I had an appointment arrived on time had to wait for my stylist no big deal. I picked out a few dresses to try on. Stylist finally shows me to a dressing room and says she will be right back. 10 minutes or more later she comes back and says she is gonna pick out a few more dresses for me. 10 minuets later she comes back and no more dresses. This place has went down hill since 2003. Very short staffed. My word of advice go in and pick out your dress and the size you need then order off their website.... read more
Business response:
Hello Lauren, we sincerely apologize that your experience with us was less than satisfactory. We are working with the store to construct a better means of assistance with our appointments as we want to make sure that each customer receives the designated time that they deserve. We want to thank you for taking the time to provide us with this feedback. It allows us re-evaluate current procedures so that we can make the proper adjustments to ensure better customer service for the future. Thank you, April B.
Frequently asked questions about David's Bridal Corporate Office
How is David's Bridal Corporate Office rated?
David's Bridal Corporate Office has a 4.7 star rating with 1,038,899 reviews.
When is David's Bridal Corporate Office open?
David's Bridal Corporate Office is closed now. It will open tomorrow at 10:30 a.m.