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David's Bridal Corporate Office
- Retail
- King of Prussia, PA
About this business
Location details
630 Allendale Road, Suite 250, King of Prussia, PA, 19406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 9:00 p.m. | |
| Tue | 10:30 a.m. to 9:00 p.m. | |
| Wed | 10:30 a.m. to 9:00 p.m. | |
| Thu | 10:30 a.m. to 9:00 p.m. | |
| Fri | 10:30 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 7:30 p.m. |
Had very little assistance, although it was not busy and enough sales girls that rather gathered to talk amongst themselves, was not given the chosen dress to try on. Ended up going to a near by store (Silhouette Bridal) and found the dress, best customer service a soon to be bride can ask for, Sandy was the best at that location.
Business response:
Hello Natividad, thank you for taking the time to share your feedback. We deeply apologize that you are unhappy with our services during your recent visit. Shopping for a bridal gown is such a special moment and we?re disappointed that your visit fell short of your expectations. We understand that you found your gown at another location, however if we can assist you with anything further please let us know. Best, BrittianyD.
The store manager Yolanda was very rude right off the bat. Was disrespectful towards me and my daughter who from out of town. Thanked God for the rest of the staff Steven was our stylist he was awesome. My suggest is you might want to get a new store manager that has more customer service skills.
Business response:
Hi Danielle! Thank you so much for providing feedback regarding your experience at our Dayton location. It allows us re-evaluate the stores needs so that we can make the proper adjustments to ensure better service in the future. Best wishes, April B
Beyond upsetting with the experience I had yesterday as part of a bridal party. I’m 6 months pregnant and a bridesmaid in a wedding that is taking place in February 2019 (I will be 3 almost 4 month post baby). I told the consultant when we met her that I would not be getting sized or trying anything on because a) I won’t be this size for the wedding obviously and b) as a first time pregnant woman I am not comfortable trying a dress on and was merely there for moral support. She said she understood. Upon the bride picking the... read more
All employees were rude and seemed annoyed. When I called the “supervisor” was the rudest of them all and we will definitely take the rest of our needs for our wedding somewhere else.
Went in for a bridesmaid appointment, had to wait on ourselves as our attendant disapeared. We had to find our own sizes, do up our own dresses and it was crowed, disorganized and overall a poor experiance. We went in with the intention of ordering 3 dresses, walked out with none, even though we fell in love with 3. We will be purchasing elsewhere! Attendant was friendly and thats the only reason why we didnt walk out immediatly.
Business response:
Hello Jessica, we are very sorry to hear that your trip to David?s Bridal was less than satisfactory. It is our mission to give our customers the ?once in a lifetime? experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Jessica H). Best wishes, Jessica H.
We were having a good experience, while shopping for my daughters wedding dress, Morgan was her consultant and she couldn’t have been better to us. Her dress and belt was paid in full that day. I think that when we left without making an appointment to come back to have her bridesmaids shop might have been the game changer. (At that time she had not even asked all of her girls yet) We were told that the dress would be in the 1st of June or by the 3rd. To our surprise it came in mid May, still great for them but we were told ... read more
Business response:
Hello Lori, we sincerely apologize that your experience with us was less than satisfactory. We are working with the store to construct a better means of assistance with appointment during our busy seasons. Our team want to make sure that each customer time is valued. Thank you again for your feedback, we will be sure to correct this to ensure a better experience in the future. Thank you, April B.
Very rude people, did a wedding and went through them, they sent a child dress, was wrong on order, would do nothing about it. Seamstress in back room is horrible!!! Would not recommend to anyone!!!!
Business response:
Hello Dean, we are very sorry to hear that you were disappointed with your experience. This is not the type of service we expect to provide for any of our guests. We would love the chance to talk with you further to address these concerns. If you are interested please contact us at dbcares@dbi.com (Subject Attn. April B City/Store Location) Thank you. April B
Terrible customer service. I really wanted to love it in spite of being warned away by so many others and reading awful horror stories about this location. I actually went back 3 times. The third trip wasn’t as bad but all three appointments were a nightmare. Initially I was told they didn’t have any lace dresses (I found a bunch on my own) then was told that a bridal size 16 is “really hard to find” (big fat lie and the comment was made while eyeing me rudely head to toe). The consultant barely spent any time with us at all... read more
Business response:
Hello Robyn, we can?t apologize enough for your recent experience. Shopping for a bridal gown is such a special moment and we?re disappointed that your visit fell short of your expectations. Please know that we value the feedback that we receive from our customers, as it allows us to improve the service that we offer. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Jessica H). Best wishes, Jessica H.
The first time I went there it felt like it was an inconvenience for me being there. Took a while to really get help. When I picked up the dress she had me sign for it. Didnt even ask If I wanted to try it on or get alterations. Customer service was lacking both times.
Frequently asked questions about David's Bridal Corporate Office
How is David's Bridal Corporate Office rated?
David's Bridal Corporate Office has a 4.7 star rating with 1,038,899 reviews.
When is David's Bridal Corporate Office open?
David's Bridal Corporate Office is closed now. It will open tomorrow at 10:30 a.m.