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David's Bridal Corporate Office
- Retail
- King of Prussia, PA
About this business
Location details
630 Allendale Road, Suite 250, King of Prussia, PA, 19406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 9:00 p.m. | |
| Tue | 10:30 a.m. to 9:00 p.m. | |
| Wed | 10:30 a.m. to 9:00 p.m. | |
| Thu | 10:30 a.m. to 9:00 p.m. | |
| Fri | 10:30 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 7:30 p.m. |
RecommendedGreat friendly staff reasonable prices excellent selection
- ordered dress online on May 23rd - no shipping confirmation received - emailed customer service 1 week later on May 30th to get shipping confirmation - received automated response 2 days later stating international deliveries take a bit longer and I need to wait - responded to email after reviewing processing and delivery times indicating I should have already received delivery confirmation and asked again to confirm - received the same automated reply so called the customer service line yesterday - advised by customer ... read more
Business response:
Hello Cheryl. We would like to apologize for any frustrations that we may have caused you. We would like to look further into your situation and help find a resolution to your issue. Please email us at Dbcares@dbi.com , so that we can gather more information and further assist you. Thank you, Steven E
Planned a special day with my two daughter’s, one is the bride Sunday. The salesperson for my daughter was nice and showed nice dresses. Everyone else were rude. One sales person would walk right in front of her door while I was standing there taking pics, there was more than enough room to go around. Once Jessica opened her dressing room door and the sales person was angry. Again she had the whole floor to go around. I was sitting and another Mother asked for a chair, you could clearly see she need to sit. The same rude sal... read more
Business response:
Hello Wendy. On behalf of David's Bridal we would like to express our most sincere apologies. The service you received on your visit does not represent what we as a company stand for. Our goal is for all of our guests to be treated with unparalleled service and we did not provide that for you and your daughters. We hope that you will allow us the chance to provide you all with a better experience. Thank you, Ellice J.
They were not friendly, once I was ready to pay the cashier had to call a manger twice. I waited in line for 15 minutes. A young lady was at the register on the phone and never looked up or acknowledged me. Later to find out she was a manager.
Business response:
Hello Gemini Kake, we are so sorry to hear of the frustrations we have caused you. We strive to provide all of our guest with a memorable experience and we are so disappointed to know that we did not provide that for you. We will be sure to share your experience with our executive team. Thank you for taking the time to share your experience with us, Steven E.
I’ve had issues with multiple David’s bridal locations. This was by FAR the worst. First they lost one of my bridesmaid dresses. Then they recorded one of my bridesmaids under a completely incorrect name. After an hour on the phone they finally figured out which paperwork was hers. Once paperwork was found I needed to actually pay for each dress and instruct individual shipping addresses. That took another hour. Then instead of shipping to each bridesmaid as instructed and promised they shipped to an old address (which... read more
Business response:
Hello Elspeth. We cannot apologize enough for the experience you had with our store. We want to ensure that the services we are providing are organized and are sorry for not doing so. We see that since your post the store has reached out to assist in resolving this for you. If you have any issues moving forward, please let us know at Dbcares@dbi.com(Attn.Ellice/MaysLanding) Thank you, Ellice J.
the worst experience of my life. I purchased a dress paid half cash and put the rest on my credit card. My perfect dress was ordered and all was done. So I thought! Get a call three weeks later telling me that they stopped making this dress. To come back to the store and get a refund. So I went to the store and they told me that they could not give me cash back, even though I paid cash. So they offered to place the refund on my cc for me, thought this would be faster! NOT! Its been 6 days and I have been on the phon... read more
Not very happy at the moment with the customer service. I have called 2 times explaining why I have not been in to pick up my dress. I’m on vacation and let them know I would be in on the 9th was told twice they were noting the account 2 times! I called them twice ! I could have picked up my dress 3 weeks ago when I was in the area but did not get the call I was told I would get when my dress came in. After explaining I didn’t get a call I was told they don’t call when dresses come in they only email. Ok so then I ask “why w... read more
Business response:
Hello Amber, we are so sorry to hear that our team has disappointed you, and we appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Jessica H). Best wishes, Jessica H.
I came in needing help with my bridesmaids dress. Lady at welcome desk was unbelievably rude and unhelpful. In an obviously annoyed tone, she proceeded to ignore my questions in whatever way she saw fit. It almost felt as if she was trying to get me out of the store as quickly (and rudely) as possible. I’m taking my dress elsewhere to get altered and I definitely won’t be coming here to shop for my wedding.
Business response:
Hello Rexanne, we are very sorry to hear that your trip to David?s Bridal was less than satisfactory. It is our mission to give our customers the ?once in a lifetime? experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Jessica H). Best wishes, Jessica H.
The customer service is terrible!!! The girls that work there are very snotty and rude . Then they can’t get the dress that all the other bridesmaids already ordered, so try and get me to ask them to change the whole style?? Yeah ok. Not happening when they have already ordered their dresses.. not to mention how they forget to tell you when your dress is in, then try and say you have 2 days to get it or it’s getting sent back. Isn’t that like stealing our money when we’ve paid in full? Never again will I shop here . I’d rath... read more
Business response:
Hello Shona, thank you for sharing your feedback. We would like to apologize that you are not 100% pleased with our store. We will be sure to share your feedback with our team to make sure this does not occur again. We would like to thank you for taking the time to provide us with your feedback. Your comments will help to grow as a company. Thank you, Steven E.
Frequently asked questions about David's Bridal Corporate Office
How is David's Bridal Corporate Office rated?
David's Bridal Corporate Office has a 4.7 star rating with 1,038,899 reviews.
When is David's Bridal Corporate Office open?
David's Bridal Corporate Office is closed now. It will open tomorrow at 10:30 a.m.