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David's Bridal Corporate Office
- Retail
- King of Prussia, PA
About this business
Location details
630 Allendale Road, Suite 250, King of Prussia, PA, 19406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 9:00 p.m. | |
| Tue | 10:30 a.m. to 9:00 p.m. | |
| Wed | 10:30 a.m. to 9:00 p.m. | |
| Thu | 10:30 a.m. to 9:00 p.m. | |
| Fri | 10:30 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 7:30 p.m. |
My daughter bought her wedding gown off the clearance rack. The gown was not her size, it was way to big. After $500 plus dollars to alter it, it is still way too big. My first concern is why would a consultant encourage a bride to buy a dress so big. My second is, why would a seamstress allow a bride to leave David’s Bridal in an altered gown that is still too big? After numerous calls to both the store and corporate we have no solution. Corporate hasn’t returned any calls. What a way to run a business. I will be telling ev... read more
Business response:
Hello Linda. We would like to apologize for any frustrations that we may have caused you. We would like to look further into your situation and help find a resolution to your issue. Please email us at Dbcares@dbi.com (Attn. Steven E), so that we can gather more information and further assist you. Thank you, Steven E
TERRIBLE CUSTOMER SERVICE. They lost my dress and waited until a week before the wedding to refund it and I had to pick a dress off of the floor. Majority of the staff members we encountered seemed so inconvenienced by every question that was asked and seemed to hate their jobs. Would absolutely not recommend this place to anyone.
I ordered a bridesmaid dress on April 15 for a June wedding. My sister and I order the exact same dress in the exact same size. We tried it on in the store before ordering and it fit perfect. We both received the dress. Hers fit perfectly like it did when we first tried it and mine needed 4-5 inches more of material to close. I go back to the store and they tell me they will order me a new dress. In the meantime one of the sales women at the store tells me that the same thing happened to her niece with the same dress. ... read more
Business response:
Hello Tiffany. We would like to apologize for the frustrations you are having with your bridesmaid dress. We would like to look into your order and invite you to email us at DBcares#dbi.com (Attn.Ellice/Freehold) with more information. Thank you, Ellice J.
The workers are very nice but after spending like $1000 on a dress, it cost half that price just for the alterations. Wish it was included to begin with.
Never shoped there and never will. Just another store where money and profit outweighs decency
Business response:
Hello Rachel, we are very sorry to her that we have disappointed you and would like to learn more about your experience. If you would like to discuss this further, please email us at dbcares@dbi.com (Subject: Attn. Jessica H). Best wishes, Jessica H.
In beginning my (oakdale) experience was great. Even though all the dresses i really loved online only one of them was available at the store. I didn't get tour around store. I had to pick the best dress out of what was in store. Not much to choose from. I think other locations might have more to chose from. Rep helped with trying dress on - she was helpful. Picked dress. Once the dress was purchased than it seemed like customer service went downhill. The store was suppose to schedule a alteration appointment. Go to store th... read more
Business response:
Hello Georgia. We would like to apologize for the less than professional service and miscommunication you had from our store. At David's Bridal we strive to keep our guests well informed every step of the day, and unfortunately we did not provide that for you. We will be sure to share your experience with our corporate team to ensure it will not happen again. Thank you, April B.
Yazmine was wonderful & she found what I didn’t know I was even looking for! I can’t wait for my wedding day!
My sister and I went into this store twice to look for her a wedding dress, and me a maid of honor dress. She had an appointment to look for her dress. When we got there for her appointment, the place was a little busy, nothing to crazy. The woman whom was to be assisting her barely paid an ounce of attention to her. She pulled all of two dresses, that looked exactly the same, and then ran off to help a group of bridesmaids she was also apparently taking care of. Not once did she come in to help my sister into a dress, my mo... read more
Business response:
Hello Beth, we sincerely apologize that your experience with us was less than satisfactory. We are working with the store to construct a better means of assistance with alteration during our busy seasons. Our team want to make sure that each customer time is valued. Thank you again for your feedback, we will be sure to correct this to ensure a better experience in the future. Thank you, April B.
This will be a complaint about our experience with David's Bridal. I will list the facts and let you decide. Let me start by saying that we are not a young couple frivolously making a complaint. I am 62 and my fiancee is 55. This was supposed to be her first wedding dress so it was really special to her. 4/15/18: We went to David's Bridal in Huntsville, AL. My fiancee, Sue, had picked out a dress online and wanted to see it in person. She received good customer service and after trying on the dress, she loved it. She had... read more
Frequently asked questions about David's Bridal Corporate Office
How is David's Bridal Corporate Office rated?
David's Bridal Corporate Office has a 4.7 star rating with 1,038,868 reviews.
When is David's Bridal Corporate Office open?
David's Bridal Corporate Office is open now. It will close at 9:00 p.m.