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David's Bridal Corporate Office
- Retail
- King of Prussia, PA
About this business
Location details
630 Allendale Road, Suite 250, King of Prussia, PA, 19406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 9:00 p.m. | |
| Tue | 10:30 a.m. to 9:00 p.m. | |
| Wed | 10:30 a.m. to 9:00 p.m. | |
| Thu | 10:30 a.m. to 9:00 p.m. | |
| Fri | 10:30 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 7:30 p.m. |
I actually arrived ten minutes late due to unforeseen circumstances and DB was very understanding especially in addition to me telling them I was no longer searching for bridal but bridesmaid dresses instead.
Business response:
Hi Erica ! We are so happy to hear that you enjoyed your time with our team! Thank you for your wonderful feedback! Best, BrittianyD.
I ordered a dress and surprise, it's the wrong size!! was told that I could lose weight so I could fit into it better...wonderful customer service!! When I was the bride, my bridesmaid dresses came in the wrong colors and wrong size and too short, I will never reccomend you for dresses you have to order!!!!!!
Business response:
Hello Kimber, we are so sorry to hear that our team has disappointed you, and we appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Jessica H). Best wishes, Jessica H.
Jennifer our consultant was rude and not helpful at all she made the experience horrible I guess because I didn’t wanna spend over $200 it wasn’t worth her time �
Business response:
Hello Tiffany, we are very sorry to hear that you were disappointed with your experience. This is not the type of service we expect to provide for any of our guests. We would love the chance to have you back to deliver a better experience. If you are interested please contact us at dbcares@dbi.com (Subject Attn: BrittianyD.) Thank you, BrittianyD.
My future daughter in law was body shamed by one of your “associates “. Not only is this unprofessional, more importantly, it was shameful and disrespectful. I will tell any future bride to never shop in your so called establishment.
Business response:
Hello Kathy. We would like to apologize for the service you received at our store. We value and respect all of our customers and we are deeply sorry if we made your future daughter in law feel any other way. We would like to hear more about her experience, and invite her to email us at Dbcares@dbi.com (Attn.Ellice/JacksonvilleSouth) with more details. Thank you, Ellice J.
We walked into the store just to look at and possibly try on a few dresses for my mother for my wedding. The girl who greeted us was extremely rude and told us we could look but were not allowed to pull anything off the racks or try anything on without a consultant, and since we didn't have an appointment we would have to wait a while before we could try stuff on. Didn't give us an estimated time or anything Needless to say, we pulled stuff off the rack and found an empty dressing room on our own. This was an awful experien... read more
Business response:
Hello Caitlin, thank you for taking the time to provide us with your feedback. Your response will be used in training and coaching to ensure we do not fall short of exceptional service in the future. The happiness of our guests is our number one priority and we are sorry to hear that we did not provide you with a once in a lifetime moment. Thank you again for your feedback, we will be sure to share it with our management team. Thank you, April B.
I will start by saying, I have had 3 bad experiences in the store in Mesquite. I do not like to feel like I am not welcomed in a place. Everytime I go to the Mesquite store I feel that way. I have been told no by this store ALOT in the last year. The first 2 bad times I thought maybe it was just me but, this last time confirmed it is not just me. I was told by 2 of your employees to order 2 sizes bigger since I was pregnant. This is after I told them I would have the baby before the wedding I am in. They said oh yeah 2 sizes... read more
Business response:
Hello Amy, we are so sorry to hear that our team has disappointed you, and we appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Jessica H). Best wishes, Jessica H.
Cant remember who I had but doesnt matter since she told me she was quitting 3 days later. Drove an hour to find my dream wedding dress only to be adbonded after the wrong style etc dress was brought to me. No one followed up after the appointment. Wont be back.
Business response:
Hello Meredith, we are very sorry to hear that you were disappointed with your experience. This is not the type of service we expect to provide for any of our guests. We would love the chance to have you back to deliver a better experience. If you are interested please contact us at dbcares@dbi.com (Subject Attn: BrittianyD.) Thank you, BrittianyD.
Very unimpressed with the customer service I have received! All my bridesmaids have busy schedules so I have been in on numerous occasions with each one of them. First I was told that my girls would have until June to order, turns out that one dress that was ordered 2 weeks ago is apparently not coming in until 5 days before my wedding (but don’t worry she can pay extra for rushed alterations �). Second I was told the colours I chose did not come in lace, then I found out they actually did come in lace after three girls chos... read more
Business response:
Hello Alyssa, we sincerely apologize that you are unhappy with our services during your time with us. We strive to provide each and every one of our guests with the best possible customer service and we are so sorry to hear that was not what you were given. For more assistance, please email us at DBCares@dbi.com(Attn:BrittianyD) Thank you, BrittianyD.
I went there with most of my bridesmaids to find their gowns and, when finished, we still had 20 minutes left to my appointment. I'm making my own dress and my mom was a bit disappointed at not being able to have the experience of dress shopping with me, so I asked our consultant if I could try on one dress to show my family. She said it wasn't normal protocol but still pulled a gown for me and proceeded to pull out some accessories for the dress. I was so appreciative of her time and consideration for my request and I know ... read more
Business response:
Hi Courtney ! We are so happy to hear that you enjoyed your time with our team! Thank you for your wonderful feedback! Best, BrittianyD.
Frequently asked questions about David's Bridal Corporate Office
How is David's Bridal Corporate Office rated?
David's Bridal Corporate Office has a 4.7 star rating with 1,038,868 reviews.
When is David's Bridal Corporate Office open?
David's Bridal Corporate Office is open now. It will close at 9:00 p.m.