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David's Bridal Corporate Office
- Retail
- King of Prussia, PA
About this business
Location details
630 Allendale Road, Suite 250, King of Prussia, PA, 19406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 9:00 p.m. | |
| Tue | 10:30 a.m. to 9:00 p.m. | |
| Wed | 10:30 a.m. to 9:00 p.m. | |
| Thu | 10:30 a.m. to 9:00 p.m. | |
| Fri | 10:30 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 7:30 p.m. |
Not to fond of this place one bit, the associates all have the look on there face like there better than everybody else.. I went there 4 times and my person helping would disappear to help other customers, so what the heck is the point of an appointment!!!
Business response:
Hello Dorothy. We would like to apologize for the less then professional attitude you received on your recent visit. The happiness of our guests is our number one priority and we are sorry to hear that we did not provide you with an awesome experience. Thank you for your feedback, we will share it with our team to ensure a better experience in the future. Best wishes, April B.
I have never seen such rude sales associates in my life. Never will I step foot in that store again. Try treating your customers with some respect.
Business response:
Hello Amber. We cannot apologize enough that you were made to feel this way during your visit. We would like to hear more about your experience. Please email us at DBcares@dbi.com (Attn.Ellice/Allentown) with more details. Your feedback is what helps us grow. Thank you, Ellice J.
David's bridal is A HORRIBLE place. They have no sense of what the word customer service stands for. Everyone including the manager Abigail is rude. They work on commission. The first trip the girl that was helping us left and never did anything to help. The bridal party had to help each other get into the dresses. We had to pull our own dresses from the racks. They gave us a date of June 3rd that the dresses would be back. One dress came early and then told us the other dresses wouldn't be here until July 30th. The m... read more
Business response:
Hello Deandra. We would like to apologize for any frustrations that we may have caused you. We would like to look further into your situation and help find a resolution to your issue. Please email us at Dbcares@dbi.com (Attn. Steven E), so that we can gather more information and further assist you. Thank you, Steven E
Went shopping for my 25th Wedding Anniversary and I was not very pleased with the girl assigned to our appointment, she kept disappearing. Every time I came out of the dressing room she was no where to be found. My Daughter and Daughter in law were trying on dresses, we had to help each other. On my 4th dress that I said yes to, she was finally available. I'm hoping I have a better experience with alterations when I go. Another very upsetting incident happened on Tuesday, June 26th the day of our scheduled fitting. Bot... read more
Business response:
Hello Yvette, thank you for taking the time to provide us with your feedback. Your response will be used in training and coaching to ensure we do not fall short of exceptional service in the future. The happiness of our guests is our number one priority and we are sorry to hear that we did not provide you with a once in a lifetime moment. Thank you again for your feedback, we will be sure to share it with our management team. Thank you, April B.
I sent my friend here because I had a wonderful experience in Joplin when I bought my dress years ago... You should feel very lucky this area gas nothing to offer. Your customer service is lacking and appalling.
Business response:
Hi Tara, we are sorry that your visit with us did not meet your expectations. We at David’s Bridal are committed to offering quality service to all of our guests and it hurts us when we hear that we did not accomplish that. We appreciate your feedback and will share it with our management team so that we can grow from this experience. Thank you, April B.
I bought an expensive tiara from here and have not worn it yet, just took it out of the package. One of the pearls fell right out. I call to let them know, they wont even exchange it for a new one. All I want is the same one because the one I got is obviously defective. I really dont want stuff falling off on my wedding day, since it did just removing it from the package.
Business response:
Hello Christie. We would like to apologize for any frustrations that we may have caused you. We would like to look further into your situation and help find a resolution to your issue. Please email us at Dbcares@dbi.com (Attn. Steven E), so that we can gather more information and further assist you. Thank you, Steven E
Making an online appointment was easy and convenient. I received a confirmation call a couple days before. It was the actual appointment that was disappointing. I arrived 5 minutes early for my 1:30 appointment and no one was available to help or direct me. At 1:30 someone finally asked me if I was helped. I responded that I wasn't but had an appointment. I was told to check in and the person assigned to me was starting her shift at 1:30 and would be with me shortly. (why would I be assigned an assistant that just arrived... read more
Worst customer service. They didn’t speak much at all. We left as soon as we realized that they weren’t going to be any help. Sad.. because I’ve always heard good things about them!
Business response:
Hello Desiree. We are deeply sorry to hear that your recent visit left you feeling disappointed. We at David's Bridal strive to create a memorable experience for all of our guests and we did not live up to that standard for you. We would love to have you back for a better experience. Thank you, Ellice J.
I’m one heartbroken bride-to-be! I went to the Conshohocken location yesterday with my MOH to look at dresses. The first dress I tried on was absolutely stunning and had myself and everyone in the store crying happy tears from how beautiful it looked. They had just gotten it in and it fit me perfectly like it was made just for me. I was so lit up and beaming from ear to ear because I couldn’t believe I found the perfect dress so soon. I wanted to reserve the dress but couldn’t do so until today when I got paid. I was told by... read more
Business response:
Hello Dana. We would never want to mislead our guests and apologize for any confusion caused. We would be more than happy to investigate this further on your behalf, and invite you to email us at DBcares@dbi.com (Attn.Ellice/PlymouthMeeting) with more information. Thank you, Ellice.
Frequently asked questions about David's Bridal Corporate Office
How is David's Bridal Corporate Office rated?
David's Bridal Corporate Office has a 4.7 star rating with 1,038,868 reviews.
When is David's Bridal Corporate Office open?
David's Bridal Corporate Office is open now. It will close at 9:00 p.m.