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David's Bridal Corporate Office
- Retail
- King of Prussia, PA
About this business
Location details
630 Allendale Road, Suite 250, King of Prussia, PA, 19406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 9:00 p.m. | |
| Tue | 10:30 a.m. to 9:00 p.m. | |
| Wed | 10:30 a.m. to 9:00 p.m. | |
| Thu | 10:30 a.m. to 9:00 p.m. | |
| Fri | 10:30 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 7:30 p.m. |
When you call and order a dress and are waiting for it so u call and check up on it and they couldn’t find it on the system and wasn’t ordered after the employee put all the info in and gave me a date it would be here and a total and than i ended up paying more for my dress and not the same one very unimpressed With the store
Business response:
Hello Kaitlin, we are so sorry to hear that our team has disappointed you, and we appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Jessica H). Best wishes, Jessica H.
I purchased a veil here, was charged twice and sent two of them - and both are the wrong color and don't match my dress. When they were purchased, I was never informed they were "Final Sale" items and when I tried to return them and get a refund - I was met with attitude, and snarky comments that I should "know better". David's Bridal is also the LAST place I will ever recommend dress shopping for a friend, because I received nothing but belittling and hurtful comments about my weight and dresses not fitting me because I'm ... read more
Business response:
Hello Mikaela, we sincerely apologize that you are unhappy with our services during your time with us. We strive to provide each and every one of our guests with the best possible customer service and we are so sorry to hear that was not what you were given. For more assistance, please email us at DBCares@dbi.com(Attn:BrittianyD) Thank you, BrittianyD.
Steven E. you keep thanking people for leaving their feedback, but how does that help us? When you pay $180 for a bridesmaid dress and then $80 for alterations and it still doesn’t fit right? How is that fair to the customer that is expecting their dress to be perfect? Your team of seamstresses sucks and have no idea what they are doing. My daughter was in tears because of this crap. I have 4 daughters and NONE of them will ever set foot in a David’s Bridal EVER!
Business response:
Hello Lori, we are so sorry to hear that you are disappointed with your visit with us. Concerns about alterations are important to us and we take them very serious. We want our customers to be happy with each of our services. Please email us at DBCares@dbi.com (Attn:Steven E) if you would like to speak further. Thank you, Steven E
We’ve been waiting for this day for awhile. The consultant was very rude to the bride to be while she was trying in dresses even pushed her to the side so she can help someone else. Once she seemed to see that the bride really liked a dress she was a but better. We all loved the dress but decided to buy one somewhere else because of her. Not a great place and would not recommend David bridles to anyone
Business response:
Hello Terry. We would like to apologize for the less then professional service the bride received on her recent visit. The happiness of our guests is our number one priority and we are sorry to hear that we did not provide her with a once in a lifetime moment. Thank you for your feedback, we will share it with our management team. Best wishes, April B.
I went to pick up my bridal party dresses and the consultant sitting at the desk when terribly rude!!!
Business response:
Hello Jenn. We would like to apologize for the service you received during our time with us. From the moment our guests walk in, we want to provide kind and professional service. We appreciate your feedback and will work with the team to improve. Thank you, Ellice J.
It was my first bridal fitting. The entire experience was ruined. Our stylist was rude and unhelpful. My friend actually helped me get in and out of my dresses. Laura didn’t help us at all and when she did... she was rude. Acted as though we were an inconvenience. I did not buy the dress I loved because of my experience here and wouldn’t recommend any bride ever go here. Lucky for me I had another appointment else where with the complete opposite experience and saved my day.
Business response:
Hello Morgan. We are deeply sorry for the less than quality service you received on your visit. Our top priority is to ensure that all of our guests are well taken care of and it does not sound as though we accomplished that. We will be sure to pass along your feedback so that our team can grow from it. Thank you, April B.
Business response:
Hi Courtney, thank you so much for your star rating! We are thrilled to see that you had a great experience with us! Thank you, April B.
What a horrible experience. I booked my appointment a month out, they changed it with out discussing it with me. When I called them about the issue, I was told the system does that on it's own but they would squeeze me in. The day of my appointment, I definitely felt like I was squeezed in. The stylist was nice enough but didn't listen to what I wanted and kept showing me the exact opposite. After trying on one dress she had me in tears, and not in a good way. I left feeling horrible and defeated.
Business response:
Hello Kimberly. We are so sorry to hear that you feel this way, and would love the chance to ensure you are celebrated as you deserve. We take all of our customers very seriously and want you to know that we will be working with our team further to make improvements. We will reach out to the store to share your frustrations. We would love to have you back to provide you with a much better experience. Humbly Yours, Steven E
First time I was trying on dresses for my wedding and the girl I had (wont say names) made me feel horrible about my body type. She asked to see what I saw online that I liked they had none of the dresses. Then she was like go and look at the racks I liked only a couple. Then when she went to find my size well we don't have this one or this one. She just wasnt helpful at all! The last dress she had me try on was smaller and she new it wasnt going to fit and told me to suck it in already. After that I just wanted to go. I nev... read more
Business response:
Hello Kassie. We are very sorry to hear that your trip to David?s Bridal made you feel this way It is our mission to give our brides the once in a lifetime experience that they deserve and provide them with quality service. We would love the opportunity to have you back for a better experience. Thank you, Ellice J.
Frequently asked questions about David's Bridal Corporate Office
How is David's Bridal Corporate Office rated?
David's Bridal Corporate Office has a 4.7 star rating with 1,038,832 reviews.
When is David's Bridal Corporate Office open?
David's Bridal Corporate Office is open now. It will close at 9:00 p.m.